Volkswagen of Clarksville

Awesome buying experience Great experience buying used vehicle. Steve biesel was really helpful. Fast and easy. I would come back and buy another car here as a first choice. Great experience buying used vehicle. Steve biesel was really helpful. Fast and easy. I would come back and buy another car here as a first choice. More

Great Experience From our salesperson to finance everyone was great to work with. Thank you Brent Loveall for your help. Will definately be a return customer to this l From our salesperson to finance everyone was great to work with. Thank you Brent Loveall for your help. Will definately be a return customer to this location. More

2019 Jetta Fantastic experience, Brent was great to deal with, the owner of the dealership was just as nice, as a matter of fact we didn’t meet anyone who wasn’t Fantastic experience, Brent was great to deal with, the owner of the dealership was just as nice, as a matter of fact we didn’t meet anyone who wasn’t. Glad we chose Clarksville VW. More

Amazing experience I had an amazing experience at Volkswagen of Clarksville. I had the privilege of working with Brent who made the experience pleasant and easy. He made I had an amazing experience at Volkswagen of Clarksville. I had the privilege of working with Brent who made the experience pleasant and easy. He made sure I got exactly what I wanted for a price I was comfortable with and I can honestly say I love my new Volkswagen Atlas. I encourage anyone who needs a car to go see them. More

More like friends I went to the dealer for service on my 2017 Touareg. While I was waiting I decided to check out the Atlas I had been researching. We needed more room. I went to the dealer for service on my 2017 Touareg. While I was waiting I decided to check out the Atlas I had been researching. We needed more room. No one bothered me while I was looking and sitting in all the seats. When I climbed out of the back, Steven said ok, no one sits in the back if they are just looking. Long story short, lots of fun conversations, getting me the exact Atlas I wanted (from another state), we are now proud Atlas owners and have made new friends in the process. I feel like I could just stop in the dealership and hang out. If you want an extremely easy buying proces sand a few new friends who treat you like they’ve known you forever go see Steven Biesel and Steven Mayfield. More

Customer Service is what sold me I have always owned a Toyota. My daughter bought a VW from Clarksville. The customer service she received is why I came to Clarksville VW. I have always owned a Toyota. My daughter bought a VW from Clarksville. The customer service she received is why I came to Clarksville VW. More

Outstanding! I have been a vehicle owner for many years, and I have owned many makes and models. My Volkswagon Jetta is "The Best" vehicle I have ever owned. I b I have been a vehicle owner for many years, and I have owned many makes and models. My Volkswagon Jetta is "The Best" vehicle I have ever owned. I base that rating on, not only the dependability and comfort of the vehicle, but on the very important aspects of "ease and convenience" when having the vehicle serviced. Life is difficult, we all seek out the "path of least resistance"... the Service Center at this dealership provided me with just that... a great trust worthy experience, no worries! Kudos to Ms. Bowman the Service Advisor! More

Would not recommend VW of Clarksville. The problems started early with VW of Clarksville, really from the moment I pulled up at the dealership. I'm 2 hours away, so I had to rely quite a The problems started early with VW of Clarksville, really from the moment I pulled up at the dealership. I'm 2 hours away, so I had to rely quite a bit on my salesperson for pictures and a description of the car I was seeking to buy. I was assured there were no cosmetic issues, but upon arrival I found a silver dollar-sized dent on the lower rocker panel under the driver's door. Not the biggest deal in the world, but something I would have much preferred to address before arriving at the dealership. The problems continued once we started negotiations. Over the phone and over text we'd come to crystal clear agreements regarding the price of the car, my trade-in, the usual doc fees, etc. Once we sat down to talk numbers, though, the typical payment games began. I had all of the variables except the charge for the replacement tires I'd requested in place of the OEM rubber. Plug all of what I had into a TVM formula and the first payment quoted to me was ~$30 higher/mo than what I'd calculated. THREE TIMES my salesperson had to go back to the GM to ask exactly how much they were trying to charge me for the tires and what the total amount financed was going to be. This shouldn't be that hard - we'd agreed on every variable and yet repeatedly the GM came back with manipulated payments. That alone should have been enough to get me to walk, but I didn't. Once the GM finally agreed to a price we began working through the few remaining details. Another omission on the dealer's behalf was that the car did not have a second key. The keys for these cars with proximity access can cost upward of $300 apiece. The best the dealer would initially offer was to provide a second key at their own cost, still estimated in the $200 range. My salesperson suggested I keep the second key to my trade and try to sell it, which I thought was sort of silly, but I agreed. Eventually the GM agreed to provide a second key and I brought in the other key with my trade, but it's off-putting to be at a deal and then be told the car is missing a $2-300 component. What really soured the whole transaction is what follows - Rather than provide me an allowance to seek out a body shop of my choosing to repair the dent, VW of Clarksville insisted they use their own PDR guy to it. I scheduled a second trip down to Clarksville to have the dent pulled and to pick up the second key, but once there the PDR guy didn't have any luck because the sheetmetal was too thick. I had to either make a THIRD trip down, or I could leave the car there, take a loaner, and have my car returned to me. Not wanting to make that third trip, I opted to leave the car there and take the loaner. Roughly a week later my car was returned to me, dent repaired, second key included, but driving the car I immediately noticed a whole host of fun new noises from the front suspension. I took the car to a local dealership and they diagnosed damaged front strut bearings and bent front swaybar end links, likely caused by a significant impact such as taking a speed bump at an excessive pace. VW agreed to repair the strut mounts and bearings under the certified warranty (with a $50 deductible), but would not cover the end links due to "outside influence". After multiple attempts to contact the dealership, my VW Customer Care case worker was finally able to get in touch with the service department manager, who informed her that they would not be willing to cover the cost of repairs. I had the car for nearly a month before taking it back to Clarksville for the dent repair and experienced not even the slightest noise from the front suspension. Perhaps the damage didn't occur while the car was actually on dealership property, but then it certainly happened under the care of the driver they hired to bring me my car. I'm now left to make the repair on my own, as it seems VWofA has no leverage here. Bottom line, avoid this place. They'll try to squeeze every penny out of you and seemingly won't own up to mistakes. If you do choose to do business with them, but very vigilant. More

Amazing sales experience The sales staff are wonderful to work with. They have a great kids area for the young ones to play and color in while you get your paperwork filled ou The sales staff are wonderful to work with. They have a great kids area for the young ones to play and color in while you get your paperwork filled out. Best of all, they are honest and everything they say they will do. Highly recommend anyone going here. More

Avoid VW of Clarksville Avoid VW of Clarksville, especially the service department. Eric and his hack service writers are liars. Back in early July I scheduled to have my air Avoid VW of Clarksville, especially the service department. Eric and his hack service writers are liars. Back in early July I scheduled to have my airbag and fuel pump recalls repaired. I had been waiting months on the parts for the airbag. When I went in to pick up my car I was informed the airbag recall was not corrected because they did not have parts. I was promised a loaner when the parts came in. I called VW of America, parts were earmarked for my car, and an appointment set for mid-August. When I called to confirm with Clarksville, they did not have a loaner available so I agreed to reschedule. I was supposed to be called when a loaner would be available. Two weeks later, no call. When I called, I set up and appointment through Eric with the promise of a loaner. After driving through 1 hour of rush hour standstill traffic to get from Louisville to Clarksville, everything is written up. No loaner. Over an hour and a half later I am waiting on a call back from an owner or at least someone there who would care besides the very sweet sounding person who answers the phones. More