Volkswagen of Clarksville

I was informed that a vehicle inspection had been performed on my new car before purchase. I find this hard to believe considering the multiple issues I now face with the car. When calling the dealer performed on my new car before purchase. I find this hard to believe considering the multiple issues I now face with the car. When calling the dealership to inquire about this, I was told "our senior service tech inspected your car, he doesn't make mistakes". The faulty locking mechanisms and alarm system on my vehicle has resulted in a property theft from my vehicle which I believed to be locked. Little did I know, VW of clarksville was negligent to perform an inspection of my vehicle. This experience along with other details such as the lack of my XM trial subscription being included in my vehicle and relieving the vehicle with an empty tank of fuel at the time of purchase, have my my experience here a bad one. I do hope that others take caution when considering purchasing a vehicle here. It may be a good experience for you, but mine was not. More

They only got one star because I couldn’t figure out how to give a worse rating. Most of the time they refuse to answer their phone. They add charges to your bill and act like you should have known it was to give a worse rating. Most of the time they refuse to answer their phone. They add charges to your bill and act like you should have known it was coming. The only person I would recommend this dealership to is My ex-wife. More

Hello this is litosha curry I'm reaching out to you in writing about the title to the car. My 30 day tags expire today 8/30/20. I was denied the title because to car did not pass sheriff inspection. The f writing about the title to the car. My 30 day tags expire today 8/30/20. I was denied the title because to car did not pass sheriff inspection. The front two windows are 15% tint. When we spoke on the phone you and another employee only offered to remove the tint and i would have to come out of pocket to replace the tint. I however do not find that to be fair. It's a huge inconvenience for me to travel 30 minutes to and from the nearest sheriff station also 25 minutes to and from the Volkswagen dealership and then to find a DMV to get title transferred to get plates all with my 7 day old baby I have just given birth. This is extremely overwhelming and unexpected. So I am asking that the tint be removed and replaced at Volkswagen expense. If this message can not be answered by you can you please pass along to your supervisor or feel free to send me their contact information. Thank you for your help in advance. More

This dealership is crooked! They literally took payment for services and labor that they didn’t do! Would not recommend them at all! Service Manager Matt Trelber told me to remove my review that I posted o for services and labor that they didn’t do! Would not recommend them at all! Service Manager Matt Trelber told me to remove my review that I posted or he would not talk about refunding our money that we already paid! Stay clear. If you love VW head over to Louisville! I promise you will get better service there! More

Needed to get some work done on my VW Atlas. Anthony Murphy, in the service department, was very accommodating and made sure to explain the entire process to me. He let me know there was a chance the re Murphy, in the service department, was very accommodating and made sure to explain the entire process to me. He let me know there was a chance the repairs could take longer than expected but he and his department came through and I got my car back on time! Highly recommend! More

This company made me smile. I have always lost trust in the people i met in my life. Mr. Mark is gentle very helpful and straightforward in the ways he interacts with customers. Go there and see for yourse the people i met in my life. Mr. Mark is gentle very helpful and straightforward in the ways he interacts with customers. Go there and see for yourself. They have great deals at all levels of cars. More

The mechanic that work on my vehicle stayed with it until problem was resolved.There 2 that are great and they know who they are Thanks problem was resolved.There 2 that are great and they know who they are Thanks More

Excellence In Customer Service First of all I have to tell you, I drove ~740 miles to purchase a car from Volkswagen of Clarksville Indiana. This dealership had the exact car I was First of all I have to tell you, I drove ~740 miles to purchase a car from Volkswagen of Clarksville Indiana. This dealership had the exact car I was looking for. When I arrived at the dealership, I was greeted by Brent Loveall, Sales Associate. He had the car (2019 VW Alltrack) waiting in the showroom. Brent had all of the paper work ready to go. It was a very efficient process. Once the paper work was completed, Brent, my Sales Associate, took me over to the car and reviewed all of the critical aspects and functionality of the VW. I believe that all the Sales staff at Volkswagen of Clarksville are very knowledgeable about Volkswagens, easy to talk to and perhaps most importantly, willing to meet or exceed your price expectations. Thank You Nick G. More

Now Volkswagen financial guy Josh has called me at my new job saying I want to cancel my extended warranty. I said no such thing. I want it free of charge like my wife and I were told. People please stay awa job saying I want to cancel my extended warranty. I said no such thing. I want it free of charge like my wife and I were told. People please stay away from that VW dealership. They are so unprofessional and harassing. Got to a different one. I LOVE MY JETTA S 😊 More