Volkswagen of Akron

Service was fine, 30k service. Disappointed that I am at the end of my lease and wlked around the new vehicles in the showroom for 20-30 minutes without any interaction. I went bac Disappointed that I am at the end of my lease and wlked around the new vehicles in the showroom for 20-30 minutes without any interaction. I went back to service area for the rest of my two hour appointment, mentioned I was potentially ready to trde in my vehicle that day and still no one from sales stopped over. Very different experience than I had with my last two leases through Akron vw. My salesman alwys stopped over and checked to see if there were any questions I may have. More

Another perfect service experience at Volkswagen of Akron! They always fix my car quickly and correctly. Akron! They always fix my car quickly and correctly. More

Service receptionist personnel and very professional. Enjoy the conversations and their followup. Fascinating tattoos on the one young lady. Good times. Enjoy the conversations and their followup. Fascinating tattoos on the one young lady. Good times. More

Customer service is awful. Getting an appointment is ok. But getting them to answer a question or fix an issue is awful. I bought my car from this dealership 6 months ago. I Getting an appointment is ok. But getting them to answer a question or fix an issue is awful. I bought my car from this dealership 6 months ago. I’ve tried to get it in to get serviced because my airbag light came on. I took it in back in August. That was 2 months ago. They sent me home and said they didn’t have an answer for me and would call me the following week to get me back in. Then said they only have 1 loaner car and it was currently being used. What???? No call back or rescheduled appointment. Now I’m being ignored. No one will call me back. I’ve called. Emailed. Left messages. This car is brand new! Horrible experience. More

I love my 17 Tiguan Wolfsburg, and I loved working with Brittany before she left. Now, I leave messages and nobody calls me back. One of my wheel hub center caps was missing after a service appointment. Brittany before she left. Now, I leave messages and nobody calls me back. One of my wheel hub center caps was missing after a service appointment. I wasn't accusing anybody of anything...I was just wondering if anyone had noticed one of the caps on the floor. I left 3 messages and got no response. That is discouraging. It makes me wonder whether I can trust this dealership with my car in the future. More

Goodyear in stow Ohio Said I needed ignition $2000 Volkswagen greased $80 So honest here Volkswagen greased $80 So honest here More

Fantastic staff. We have purchased several vehicles from GANLEY and we always leave satisfied. The service department is the best at what they do. We have purchased several vehicles from GANLEY and we always leave satisfied. The service department is the best at what they do. More

Work is always performed well, they washed my car before returning it, and everything was done on time and correctly the first time. I trust them with my VW! returning it, and everything was done on time and correctly the first time. I trust them with my VW! More

Normally I'm not big on always taking my vehicle to the dealership for maintenance, however the service here is great. They always give me honest upfront feedback and information regarding my vehicle. The dealership for maintenance, however the service here is great. They always give me honest upfront feedback and information regarding my vehicle. The salesmen and women are also top tier, everytime I've come in they do there best to not pressure you and are very helpful. More

Great customer service everyone was super nice friendly and helpful would definitely come back again and helpful would definitely come back again More