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Volkswagen of Akron
Akron, OH
160 Reviews
As of December 8th, 2017, Dave Walter Volkswagen became Volkswagen of Akron - part of the Jay Auto Group. With a rich heritage in the automotive industry, Jay Auto Group has been serving Greater Cleveland for over half a century. Starting with Jay Pontiac (now Jay Buick GMC) in 1957, then Jay Honda in 1971, we are truly proud and excited to welcome Volkswagen of Akron and BMW of Akron to the Jay Auto Group family. Whether you are a current or new customer, we welcome you to stop by in the coming months as we would be honored to have the opportunity to meet you and allow you to experience the value that money just can't buy.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
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Showing 160 reviews
Verified Customer
September 24, 2026
Fantastic staff. We have purchased several vehicles from GANLEY and we always leave satisfied. The service department is the best at what they do. We have purchased several vehicles from GANLEY and we always leave satisfied. The service department is the best at what they do. More
by csams
Employees Worked With
Joe Walker
September 23, 2026
Work is always performed well, they washed my car before returning it, and everything was done on time and correctly the first time. I trust them with my VW! returning it, and everything was done on time and correctly the first time. I trust them with my VW! More
by monte10
Employees Worked With
Emmie Lasher
September 23, 2026
Normally I'm not big on always taking my vehicle to the dealership for maintenance, however the service here is great. They always give me honest upfront feedback and information regarding my vehicle. The dealership for maintenance, however the service here is great. They always give me honest upfront feedback and information regarding my vehicle. The salesmen and women are also top tier, everytime I've come in they do there best to not pressure you and are very helpful. More
by FORRESTFOX8
Employees Worked With
NA
September 12, 2026
From the time Mike greeted me outside to the signing of my lease papers and Trent answering my many questions, VW of Akron far surpassed my expectations! Mike and Trent made my first lease a breeze and the my lease papers and Trent answering my many questions, VW of Akron far surpassed my expectations! Mike and Trent made my first lease a breeze and they have won a long-time customer. More
by ARustyRn
Employees Worked With
Mike, Trent, and Betty
September 02, 2026
paid to have an extra key fob -had to call numerous times to see if part came in and parts department NEVER picked up. Eventually just made an appointment with service and hoped it was in. Oh, and when I p to see if part came in and parts department NEVER picked up. Eventually just made an appointment with service and hoped it was in. Oh, and when I purchased the key fob they never told me it would be an additional $100 service fee on top of the $300 I paid for the key fob. Have had numerous customer service issues not only with Volkswagen of Akron but also their sister dealership BMW of Akron where we also purchased a car. More
by beth24
Employees Worked With
unknown
