Volkswagen at Cool Springs

Best experience! The guys at vw are incredible! They will find the best ways to work with you and your budget and your needs. They don’t pressure you to make a decisio The guys at vw are incredible! They will find the best ways to work with you and your budget and your needs. They don’t pressure you to make a decision on the spot. It is a very family feel type of place. I will most definitely be back to buy another car. More

Terrible DO NOT BUY FROM THEM OR GIVE THEM ANY SERVICE! I never have written a bad review in my life but I am so appalled. Very unorganized, not helpful and no DO NOT BUY FROM THEM OR GIVE THEM ANY SERVICE! I never have written a bad review in my life but I am so appalled. Very unorganized, not helpful and not truthful. We gave them a large amount deposit (which the amount was already sketchy) and the next day after giving them our personal information as they requested they followed up an hour later to let us know the car has been sold... they claimed they did not process our deposit soon enough and that the car was on another lot after they lied and said it was on theirs. Very upset and disappointed. More

Beyond awesome Coleman went way out of his way to make me comfortable throughout the whole buying process. He even went as far as to rescue me when I was stuck somew Coleman went way out of his way to make me comfortable throughout the whole buying process. He even went as far as to rescue me when I was stuck somewhere without any possible way to get back to vw. I can’t sing his praises enough. More

Easy and enjoyable They were really helpful in letting me know when the car that I was looking for was available. They stayed in contact with me to make sure that I was They were really helpful in letting me know when the car that I was looking for was available. They stayed in contact with me to make sure that I was always informed of when they could get me in to look at the vehicle. More

2015 Jetta - A Great Buyer Experience The team at Hallmark VW was incredibly friendly, helpful and organized. Tim Steed and Thomas Umboh were courteous, professional and made the entire pr The team at Hallmark VW was incredibly friendly, helpful and organized. Tim Steed and Thomas Umboh were courteous, professional and made the entire process extremely easy for me. For anyone looking to buy from an honest and well-run dealership I highly recommend Hallmark VW at Cool Springs. More

Greatest New Car Buying Experience I was looking for a good sedan that would last for a while. However, I wanted something sporty and German without paying a fortune and also wanted to I was looking for a good sedan that would last for a while. However, I wanted something sporty and German without paying a fortune and also wanted to be loyal to the Tennessee Auto Industry. Arnaldo Torres let me know about the Passat GT and then send me pictures as soon as they got the first one in the area. I saw it, drove it and bought it. He was the greatest. I highly recommend him and the dealership. More

Great Experience! Buying a car at Hallmark was really easy. We told them what we wanted and they found the car within a few days. Our salesman was great to work with. Buying a car at Hallmark was really easy. We told them what we wanted and they found the car within a few days. Our salesman was great to work with. More

Patient and friendly Sean was extremely helpful in my purchase. I am a very indecisive person, but he was very patient with me and followed up without ever being too pushy Sean was extremely helpful in my purchase. I am a very indecisive person, but he was very patient with me and followed up without ever being too pushy. I would recommend anyone to go see Sean. He is very knowledgeable and understood my needs. More

Well done I was on the fence about a GTI for some time. Arnaldo Torres let me test drive a few different models over the course of several weeks, and was patien I was on the fence about a GTI for some time. Arnaldo Torres let me test drive a few different models over the course of several weeks, and was patient at all times. It allowed to find give GTI that I absolutely fell in love with!!! Thomas Umboh worked with us to get it financed through VW very easily. Overall much better process than I had anticipated. And a thank you as well to EJ who was always willing to let me look at cars and talk Volkswagen with him when test driving. This is my 3rd GTI I've owned; and these guys at Hallmark know their VW's! More

Helpful staff and overall great experience I just purchased a new Tiguan from Hallmark VW of Cool Springs and couldn't be happier with my experience with the team at their location, especially I just purchased a new Tiguan from Hallmark VW of Cool Springs and couldn't be happier with my experience with the team at their location, especially Grady and Thomas. Both of them were very helpful with locating the exact model I wanted (color, finishes, etc.) and had all financing ready to go upon my arrival to trade my vehicle in and take my new Tiguan home! Thank you both! More