Volkswagen SouthTowne

VW Southtowne The dealership is always clean and the empoyees are helpful and friendly without being pushy. The service department is outstanding especially Brando The dealership is always clean and the empoyees are helpful and friendly without being pushy. The service department is outstanding especially Brandon and Malik they are the sh*t! More

Great experience great service Melik from the service dept. got me right in to service my 2013 Jetta. I also asked him to take a look at the alignment and to call me before doing an Melik from the service dept. got me right in to service my 2013 Jetta. I also asked him to take a look at the alignment and to call me before doing any work. He called me like he promised and let me know that my alignment needed to be done and the cost for it. They are very friendly and helpful. More

Great service visit Malik was very professional and friendly. My wait time was exactly what I was told it would be and the waiting area was clean. Malik came to update me Malik was very professional and friendly. My wait time was exactly what I was told it would be and the waiting area was clean. Malik came to update me on my wait and then came to get me from the waiting area when it was finished. More

Even the simplest repair is great! I had to come to VW Southtowne because I'm just bumbling enough to not be able to put in my own headlight lamp install. They nicely took my poor, head I had to come to VW Southtowne because I'm just bumbling enough to not be able to put in my own headlight lamp install. They nicely took my poor, headlight-deprived Jetta in and put the bulb in qithout any problem. They also readjusted my driver's side wiper arm at no cost. I've come to depend on the service center for literally everything when it comes to my Jetta, and always come away highly satisfied! More

I had a great experience. they toke me on the spot. Branden is so kind and helpful. He goes above and beyond to help. He is the best! Thank you for your help! He is always very friendly and willing Branden is so kind and helpful. He goes above and beyond to help. He is the best! Thank you for your help! He is always very friendly and willing to give me attention. When someone walks in he always looks to see who it is. Every time he has given me recognition by say help and asking how I am. This does make a difference to the customer. If I have to wait for him I will do that. I just think he is great ! More

Bit of a wait, but worthit I went in for a normal oil change, (30,000), and was told it would take about 45 minutes. However, it took far longer, but the gentlemen working at th I went in for a normal oil change, (30,000), and was told it would take about 45 minutes. However, it took far longer, but the gentlemen working at the front were very polite, accommodating, and just all around sweethearts. They apologized for the wait numerous times, and then because it was actually over 2 hours, they gave it to me for free! I know that that wasn't typical, but I am satisfied with how they treated me/"made up" for the busy morning. Happy customer. :) More

Malik and Southtowne VW are awesome! I have never had a bad experience, the customer service and work performed are always top notch. Malik has helped me with all of my vehicles I have bo I have never had a bad experience, the customer service and work performed are always top notch. Malik has helped me with all of my vehicles I have bought over the years at Southtowne and is wonderful to work with! Thanks for everything! Kim More

Great customer service This was our first time at this dealership and the experience could not be any better. The vehicle was serviced in a timely manner and the staff was v This was our first time at this dealership and the experience could not be any better. The vehicle was serviced in a timely manner and the staff was very friendly. Malik was great to work with and he answered all of our questions. As I already said, it was the first time at the dealership, but from now on I will always bring my cars to Malik. Thank you all for the quality service! Almir More

Customer service great customer service and excellent knowledge. The staff was very friendly and worked very hard to provide me with what I needed. Extra time was spen great customer service and excellent knowledge. The staff was very friendly and worked very hard to provide me with what I needed. Extra time was spent on making sure I knew the features of my car before leaving and on follow up visits. More

Over and above to satisfy the customer I would like to start by stating that your dealership had saved me over $3000 dollars in repairs. This was possible because of your dealerships exper I would like to start by stating that your dealership had saved me over $3000 dollars in repairs. This was possible because of your dealerships experience and concern to the customer. I had recently gave up on all VW dealerships due to the fact that I felt always being ripped off and the quality of work was very miserable to say the least. When deployed with the military, I have to depend on the services being provided to my wife, and it never fails...she is always being taking advantage of and I end up spending thousands of dollars on repairs that may had never been required. Than I had decided to give your dealership an opportunity to prove me wrong...and they did. Effective immediately, I will go to no other dealerships except yours. I cannot express more deeper feelings about your dealership. I thank you dearly for going over and above on showing me any issues, if any, with my vehicle. After noticing an engine power loss when going up hill or when requiring engine torque, it was originally diagnosed by another VW dealership as the camshaft lobes being worn, along with additional engine components, over $3K dollars worth of repairs, in which case your dealership had found that it was nothing more than a simple fuel filter. After replacement of the filter, the problem went away. Your dealership could have easily monopolized on the situation, but instead, they wanted to be honest and sincere with my concerns. They refused to just replaced parts unless they had diagnosed the problem themselves. In my part of the world, this is called professionalism and excellent customer service. I would like to personally thank Adam (front desk representative) and Darrin (Chief Mechanic) for proving that I could indeed trust and depend on their VW dealership. Thank you so much for your business ethics and customer service. More