Volkswagen SouthTowne

Be very careful when dealing with their service department. I was charged a "diagnostic" fee for a rain sensor issue. They sprayed some water on the windshield, claimed it worked as designed, bla department. I was charged a "diagnostic" fee for a rain sensor issue. They sprayed some water on the windshield, claimed it worked as designed, blamed me for getting my windshield replaced with non-OEM glass, and then charged me $200. They didn't fix anything. They didn't even recommend a new windsheild. Most places have the integrity to not charge you for something they can't fix. Very disappointing. This was the last time I'm trusting them with my car. Regardless of whether they could replace the windsheid or not, they could have told me I had aftermarket glass, which could be the issue, before charging me the $200. They clearly aren't interested in the customer experience. They'd rather just take your money. More

Aaron was absolutely amazing. I went not expecting to leave with a brand new car. He was so thoughtful and understanding of what I was wanting. Thank to him, I was able to leave w I went not expecting to leave with a brand new car. He was so thoughtful and understanding of what I was wanting. Thank to him, I was able to leave with a new car and happy as ever. Aaron is such an amazing individual, with a genuine passion. More

They were awesome and great help. I would recommend them to anyone wanting a new car I would recommend them to anyone wanting a new car More

Jasna is amazing and caring. Brayden and Mike have worked hard to make things work for me. Everyone is friendly and professional. Brayden and Mike have worked hard to make things work for me. Everyone is friendly and professional. More

Very good costumers service and good actitud like the people work there thanks for helping to by my new car people work there thanks for helping to by my new car More

I have procured many new vehicles in my time. My salesman Otto and the rest of the staff I interacted with were all respectful, professional and pleasant. As good of a vehicle procurement as I’ve My salesman Otto and the rest of the staff I interacted with were all respectful, professional and pleasant. As good of a vehicle procurement as I’ve experienced! Good job to all! More

Took my car in for oil change and tire rotation. .Darius was my service advisor, he was very polite and kept me informed with the video. He was patient when I also remembered I also needed to lice .Darius was my service advisor, he was very polite and kept me informed with the video. He was patient when I also remembered I also needed to license car. I’m very appreciative and would schedule with him again. Not a bad wait time either. Thanks! More

This dealership was great! We never felt pressured, we were very close to the agreed upon price. I’d definitely go back! We never felt pressured, we were very close to the agreed upon price. I’d definitely go back! More

Always great service travis,daniel, and josh are great would highly recommend to anyone,5star service would highly recommend to anyone,5star service More

STAY AWAY FROM THIS DEALERSHIP! !! QUESTIONABLE OWNER, RIP OFF FINANCIAL SERVICES, QUESTIONABLE PRACTICES, QUESTIONABLE SALES REPRESENTATIVES! If you value your money stay away from !! QUESTIONABLE OWNER, RIP OFF FINANCIAL SERVICES, QUESTIONABLE PRACTICES, QUESTIONABLE SALES REPRESENTATIVES! If you value your money stay away from dealership at all costs. In 2018 we bought 2017 Volkswagen Touareg with only 500 miles on the speedometer. This car was driven by the dealership owner and had some underline issue with the engine that salesperson (she got fired) failed to disclose. We had issue with this car engine every 2-3 weeks, same issue. We came there for service 7-8 times for the same issue. I've requested my money back under lemon law, since dealership failed over and over again to fix underline issue. Dealership using shady practices where for some reason 3-4 records of us servicing car at this dealership mysteriously disappeared. Their Service Department is a total joke with bunch of young kids doing repairs without actual knowledge and ability to properly troubleshoot the issue. I challenged that dealership and call them off on erasing 3-4 service records by posting negative review, on which dealership owner (total thug) kicked me out completely out of the dealership for posting review. More than that last time when we were picking up our car their salespeople left car parked with sunroof open on sunny day with 96 degrees temperature outside for literally whole day. When we came to pick up the car, temperature inside the car was probably over 140 degrees. We expressed our concern, and nobody even apologize for doing it. We took our car to the private repair shop, very high-end, and mechanic there managed to repair issue on the first attempt saying Volkswagen Service Department don't know what they are doing (they wanted to drop the gas tank and clean it up that required disassembly of the car engine. Issue was with the computer that was not properly setup by the Volkswagen Service Department. I complained to the owner saying your Service Department besides being completely incompetent also using shady practices by erasing service records. Dealership owner replied that their Service Department did what they been trained for and according to their standards. Their Financial Service is a total rip off, when we took the car loan, and I had very high credit score, they gave us 24% APR at the dealership. Later we re-financed the car at our bank that gave us literally 1.9% APR based on my credit score. This is not the end. Four years later I keep on getting harassing correspondence from the Southtowne Volkswagen Dealership from Braxton (Administrative Assistant) who I asked probably 10 times not to reach out to me, as I don't want to have any business with shady dealership that he is consistently ignored for the past three years, pretty much on monthly basis in which Braxton saying that he "REALLY WANT TO BUY YOUR CAR" over and over again disregarding my previous requests not to contact me. I am getting to the point that I am most likely will file a lawsuit against this dealership. SOUTHTOWNE IS A SCAM DEALERSHIP WITH SHADY OWNER. Message to the Southtowne Volkswagen owner: "AS I TOLD YOU LONG TIME AGO, I WILL NEVER DO BUSINESS WITH YOU! STOP REACHING OUT, I WILL NOT SELL MY CAR TO YOU AND IF I DO DECIDE TO SELL IT, IT WON"T BE YOUR SHADY DEALERSHIP OR ANY VW DEALERSHIP AS THE MATTER OF FACT. Read all of the negative reviews on Google, there are hundreds of customers that had pretty much same experience. STAY AWAY FROM THIS DEALERSHIP AT ALL COST! More