Volkswagen SouthTowne

The VW Southtown had a car that we wanted while all other dealership didn’t have any inventories. We had to bring our two kids when we were shipping and Carlos was very helpful as he watched my toddler in th dealership didn’t have any inventories. We had to bring our two kids when we were shipping and Carlos was very helpful as he watched my toddler in the dealership short period of time. More

Volkswagen Southtown was GREaT! We had talked before we came in and when we got there, they were waiting and had cars ready to show! Very professional and heard us, didn’t try to go We had talked before we came in and when we got there, they were waiting and had cars ready to show! Very professional and heard us, didn’t try to go over our budget. Very happy customer! More

Great place to buy a car. Our salespersons, Tavin & Travis Ching were friendly and respectful to what we were looking for in a family car. They worked very hard to find us a c Our salespersons, Tavin & Travis Ching were friendly and respectful to what we were looking for in a family car. They worked very hard to find us a car that suited our needs. I would buy another car from this group in a heartbeat. More

Chaly was good to work with this is our second car. Excellent customer service ask for Chaly!! Excellent customer service ask for Chaly!! More

They were very kind and transparent. Got everything done and ready in a quick time. It was a nice experience. Got everything done and ready in a quick time. It was a nice experience. More

Traded my 2018 Lexus IS300 in for a truck today. I had negative equatiy on the vehicle (owed 38,000, trade in 29,000).VW Southtowne said they were going to help me reduce that negative equity and go I had negative equatiy on the vehicle (owed 38,000, trade in 29,000).VW Southtowne said they were going to help me reduce that negative equity and got me into an older truck(2012 Ford f150 platinum) than my car and said that the money wouldn't roll over. But it did. I had the Lexus paid off to 38,000$ with a base trade in value of 29,000$. They wanted 24,569$ for the truck. Total for the truck with them paying off my negative equity and trade value equaled 37,000$ for the 2012 f150 and my downpayment of 2,000$, 35000$ with down payment. Now I am still in a large amount of negative equity(the trucks trade in value is roughly 18,000$ dollars) and they didnt listen to my needs. They also didn't even look at my trade in, they just asked if it had both keys(which it does). Then they just offered me the lowest price of 28,000 trade in (and sadly enough CarMax offered me 29,500) even though it had brand new paint, tires, and was detailed. And so when I went to pick up the truck and give them my car I texted them to let them know I was on my way and they answered back saying "great". I got there 25 minutes after the text was sent and the truck wasn't cleaned at all, so I had to wait 35 minutes more for a detail. On top of that the truck only had 1 key, rust on the back/front bumper, and rust on the driver side door quarter panel. I drove it home to show my father who said it smells like someone smoked in it. Due to having covid my sense of smell has been bad, so great the truck smelled now too. I then tried to play with the automatic running boards on the truck and to my surprise they did not work. I called the dealer back because I only had the vehicle for an hour. They Apologized and said it is common on Fords to have faulty running boards and they can not fix it because it would be too expensive and that I should have negotiated that into the sales price, but as of now all sales prices are final. I was upset but a truck fitted my needs better than my midsize sedan. To fix the truck will equal around 5,000$ more (rust, motor for running boards, smoke). So I kind of just bought a used truck with 115,000 miles that needs work for 42,000 dollars and in reality it is worth 18,000 or so. Thanks for all the great help guys..... UPDATE: So I got the truck on less than a quarter of a tank and had to fill it up costing around 100$. I drove it for 2 days and even bought some new parts. Then I get a call from the dealership. They said the paint on my car was not a 9/10 like they originally thought, and that it was a 3/10 and would no longer take my vehicle as trade unless I paid another 5,000$. I went down to the dealership with the truck right away and saw some of the paint smear from the new clear coat on the lexus. I agreed to take back my car and made arrangements for the blemishes to be fixed. The day I went to trade the truck back for my car they gave me 1,500 dollars in a check because I paid them extra down in cash after my 2,000 down payment. The down payment was made in debit card and they said it would take 3-5 business days. 7 business days passed and no luck seeing money on my account, so I called for 2 days straight. They would say they would call me back and would not direct me to a manager only my sales agent Nico who was not worried about the problem. I was also worried that the bank they had me go through still said I owed them for the truck(they didnt even call the bank the truck was financed under) thanks to the finance manager Axel. I went down in person after they didn't return my calls or help me over the phone on 04-12-22 and finally a manager Zac came and helped solved the issue. Now I am waiting for 2,000$ that should arrive in 2 weeks according to the manager Zac who after dealing with me rudily walked off when I extended a handshake to him to thank him for helping. I took video and recorded all of my conversations with them, plan on posting my experience to youtube and social platforms with that evidence! EN FIN- DONT GO HERE, WARNING TO THOSE WHO ENTER!!!! More

Will go above and beyond to make sure your taken care of. and get what you need. and get what you need. More

Great service, nice people to deal with. I will always come back to this dealership I will always come back to this dealership More

Gio and Hazen were wonderful. They helped us reach a deal that we were both comfortable with and they worked with us to stay within our budget. Very friendly environment, no press They helped us reach a deal that we were both comfortable with and they worked with us to stay within our budget. Very friendly environment, no pressure, no hassle. 10/10 would recommend More

Very helpful, knowledgeable, and will and able to help me in my financial situation. Very much appreciated the service. in my financial situation. Very much appreciated the service. More