Volkswagen SouthTowne

Troy, Braden, Ray, and Axel at VW SouthTowne and the gold standard in expertise, customer service, and professionalism. I recently purchased used cars for my wife and son. I could not be more pleased with th standard in expertise, customer service, and professionalism. I recently purchased used cars for my wife and son. I could not be more pleased with the buying experience. Ray was incredibly knowledgeable, helpful, and prompt throughout the process. He facilitated several important things behind the scenes that really made the difference. He took time to understand our situation and provided excellent options that helped lead us to our purchases. Axel was equally as impressive and professional. He took extra time and care to explain the financing process to our son who was buying his first car from a dealership. It was such an educational and insightful conversation, and will help our son navigate future financial decisions. Axel also worked very hard to find the right institution for our specific situation. Troy and Braden, as always, gave us the best deal anywhere in the region. We are truly grateful for their longstanding and continuing commitment to helping meet our family’s automotive needs. Vielen Dank VW SouthTowne! More

Great atmosphere and friendly service advisors who value their customers time. Thanks for everything today! their customers time. Thanks for everything today! More

I’m not sure about the dealership as a whole but Ray was a pleasure to work with. He was very respectful and answered all of questions honestly and thoughtfully. Great experience. a pleasure to work with. He was very respectful and answered all of questions honestly and thoughtfully. Great experience. More

Well prepared for my visit - Stan the salesperson was very knowledgeable and service oriented. F&I was a very good experience. very knowledgeable and service oriented. F&I was a very good experience. More

Had appointment for 7:00 and they never looked at my car for 5 hours and after I had called for 5 hours and after I had called More

Volkswagen has gone above and beyond with repairing my car after my accident. Everyone I spoke to was so nice, and accommodating. Sam & Mariah in the service department were very helpful. car after my accident. Everyone I spoke to was so nice, and accommodating. Sam & Mariah in the service department were very helpful. More

I took my vehicle to perform 3 recalls but I never got received after pickup my vehicle what was done, one of the recall the remove my engine cover but they never advice me about of the removal, and or wh received after pickup my vehicle what was done, one of the recall the remove my engine cover but they never advice me about of the removal, and or what is next my engine is uncovered for now not knowing what is going to happen now, they also told me my vehicle supposedly be washed as a courtesy but never happened, just not very happy with my last experience. More

Someone on saff at VW, for an unknown reason, attempted to open our broken sunroof amd got it stuck open, which caused me to have to wait even longer for the car, but then bring it back forget another roun to open our broken sunroof amd got it stuck open, which caused me to have to wait even longer for the car, but then bring it back forget another round of troubleshooting to get it closed. It was eventually closed, but caused me headaches in logistics dropping back off and picking up. Further, I had to remind someone that I had asked for the dashboare service notification to be cancelled (there had been a recent oil change already), and nobody seemed to notice that the tire pressure light was on. More

I have used VW Southtowne service for several years and have always found the employees to be polite and helpful. have always found the employees to be polite and helpful. More

Always a grand time. I keep bringing my vehicles back here because I know and trust they will do a good job and do it properly. I keep bringing my vehicles back here because I know and trust they will do a good job and do it properly. More