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Volkswagen South Coast

Santa Ana, CA

4.8
420 Reviews

1450 Auto Mall Drive

Santa Ana, CA

92705

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Showing 420 reviews

August 17, 2020

1st time there. Very well done.Totally satisfied. Good communication. Easy way to pay on line.Nice to have a clean car. Even the inside. More

by Andersonnurse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lance
Aug 18, 2020 -

Volkswagen South Coast responded

Thank you for the positive review and rating! We are happy to know that you had a first good experience with us and we hope that you will visit us again soon!

August 14, 2020

I have available appointment same day, the service is quick and the waiting area is clean. This is my 1st time since I was driving nearby. More

by Kathyinput
Recommend Dealer
Yes
Employees Worked With
I forgot the name
Aug 15, 2020 -

Volkswagen South Coast responded

Kathy, we're happy our team provided speedy service for you. We are always more than happy to assist you if anything else comes up. Take care!

July 31, 2020

Great service and fast turn around! Bonus is that they cleaned my car inside and out too! They helped me out a lot with my car More

by Edward
Recommend Dealer
Yes
Employees Worked With
Jesse
Aug 01, 2020 -

Volkswagen South Coast responded

Edward, we're happy to hear you had not only a timely experience, but one that exceeded your expectations as well. Thank you for your review, and we hope to see you again!

July 26, 2020

Jamie was a solid help throughout our purchasing experience. How would my wife and I rate Jamie, as a definite 100%. Jamie explained the entire purchasing process of our new VW Tigoun and was great More

by J.R. USMC
Recommend Dealer
Yes
Employees Worked With
Carl Vann, Sam Gilani
Jul 27, 2020 -

Volkswagen South Coast responded

Hi J.R. & Laura Reynosa, Congratulations on your Volkswagen Tiguan! Jamie will definitely appreciate the recommendation. Thanks for sharing your positive experience. We wish you happy and safe travels down the road.

July 13, 2020

Great customer service! Fast and friendly service! My service advisor, Chris Hirt was very polite, friendly, and knowledgeable! Definitely made this my go to VW for service! More

by vpooh1982
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hirt
Jul 14, 2020 -

Volkswagen South Coast responded

Thank you for the positive review and rating! We are happy to know that you were provided with great customer service, especially from Chris who was polite, knowledgeable, and friendly. We look forward to any future visits!

July 11, 2020

Had 1 Major service, oil & DSGDrove 7500 MilesHad Oil & Had 1 Major service, oil & DSG Drove 7500 Miles Had Oil & Filter. they did in record time when I was in a hurry. So far these guys are 10 out of More

by jsobelman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian
Jul 12, 2020 -

Volkswagen South Coast responded

Thank you for the kind review! It's great to know that you received prompt service at our dealership. We look forward to seeing you again in the future.

July 08, 2020

Christian was fantastic! Brought my daughter's 2008 VW Bug convertible in for service. Great guy, honest and responsive! Bought the car here and never go anywhere else. More

by Doug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian
Jul 08, 2020 -

Volkswagen South Coast responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and, quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business, and we hope to see you here again down the road! Drive safe!

July 01, 2020

Bad service recall “38C5” on 2019 Jetta Car broke down a few miles later Towed car back to dealership After pick up car find a broken seat handle advisor not taking responsibility Advisor not friendly More

by dvdortega
Recommend Dealer
No
Employees Worked With
Jesse Caron
Jul 02, 2020 -

Volkswagen South Coast responded

Hello, I am sorry to hear about the level of service you feel you received after your recall and your overall disappointment with our service advisor. Given the opportunity, I would like to speak with you about your experience. Please email me at dpielemeier@penskeautomotive.com. Thank you, Doug Pielemeier General Manager Volkswagen South Coast

June 17, 2020

Clean, clear, and fast! This was the first time that I visited this store and i will come for the services again defiantly! Thanks you! More

by John
Recommend Dealer
Yes
Employees Worked With
Jesse Caron
Jun 18, 2020 -

Volkswagen South Coast responded

Hello John, thank you for taking the time to leave us such positive feedback. We strive to provide each valued guest such as yourself with timely and quality service. We invite you back any time you need assistance!

May 31, 2020

Eric Lopez will always answer any questions! Thank you for helping me out & the 15% customer discount! Be sure to specifically ask for a loaner car if services are provided. More

by GeeRose
Recommend Dealer
Yes
Employees Worked With
Eric Lopez
Jun 01, 2020 -

Volkswagen South Coast responded

Thank you so much for your feedback for Eric! We are so glad to know that everything has gone well. We look forward to any future business!

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