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Volkswagen South Coast

Santa Ana, CA

4.8
415 Reviews

1450 Auto Mall Drive

Santa Ana, CA

92705

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Showing 415 reviews

July 11, 2020

Had 1 Major service, oil & DSGDrove 7500 MilesHad Oil & Had 1 Major service, oil & DSG Drove 7500 Miles Had Oil & Filter. they did in record time when I was in a hurry. So far these guys are 10 out of More

by jsobelman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian
Jul 12, 2020 -

Volkswagen South Coast responded

Thank you for the kind review! It's great to know that you received prompt service at our dealership. We look forward to seeing you again in the future.

July 08, 2020

Christian was fantastic! Brought my daughter's 2008 VW Bug convertible in for service. Great guy, honest and responsive! Bought the car here and never go anywhere else. More

by Doug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian
Jul 08, 2020 -

Volkswagen South Coast responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and, quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business, and we hope to see you here again down the road! Drive safe!

July 01, 2020

Bad service recall “38C5” on 2019 Jetta Car broke down a few miles later Towed car back to dealership After pick up car find a broken seat handle advisor not taking responsibility Advisor not friendly More

by dvdortega
Recommend Dealer
No
Employees Worked With
Jesse Caron
Jul 02, 2020 -

Volkswagen South Coast responded

Hello, I am sorry to hear about the level of service you feel you received after your recall and your overall disappointment with our service advisor. Given the opportunity, I would like to speak with you about your experience. Please email me at dpielemeier@penskeautomotive.com. Thank you, Doug Pielemeier General Manager Volkswagen South Coast

June 17, 2020

Clean, clear, and fast! This was the first time that I visited this store and i will come for the services again defiantly! Thanks you! More

by John
Recommend Dealer
Yes
Employees Worked With
Jesse Caron
Jun 18, 2020 -

Volkswagen South Coast responded

Hello John, thank you for taking the time to leave us such positive feedback. We strive to provide each valued guest such as yourself with timely and quality service. We invite you back any time you need assistance!

May 31, 2020

Eric Lopez will always answer any questions! Thank you for helping me out & the 15% customer discount! Be sure to specifically ask for a loaner car if services are provided. More

by GeeRose
Recommend Dealer
Yes
Employees Worked With
Eric Lopez
Jun 01, 2020 -

Volkswagen South Coast responded

Thank you so much for your feedback for Eric! We are so glad to know that everything has gone well. We look forward to any future business!

May 31, 2020

Christian, the sales manager was nice and helpful. Others that helped and involved with me such as person in accounting and the one showing me how some buttons were working were helpful. Thank you More

by bahramhojatk
Recommend Dealer
Yes
Employees Worked With
Christian
Jun 01, 2020 -

Volkswagen South Coast responded

Christian is amazing! Thanks for sharing your thoughts about your experience. Let us know if we can help with anything else. Congratulations on your car!

April 30, 2020

Jamie was great to deal with. Very helpful, knowledgeable & low stress approach. The car quality seems among the best in the class. Never owned a VW, but excited More

by JLambert
Recommend Dealer
Yes
Employees Worked With
Jamie Perez 5 stars
May 02, 2020 -

Volkswagen South Coast responded

Thank you for the great review. We will be sure to thank Jamie for providing you with knowledgeable service. Let us know if there is anything else we can help you with. We look forward to working with you again.

April 29, 2020

We were very pleased what's the service both my wife and I the salesman Jaime Perez was a professional all the way through and through More

by Jkatz5
Recommend Dealer
Yes
Employees Worked With
Jamie perez
Apr 30, 2020 -

Volkswagen South Coast responded

Thank you for the great review. We will be sure to thank Jaime for providing you and your wife with excellent service. Let us know if there is anything else we can help you with. We look forward to working with you again.

April 27, 2020

Jamie Perez was super friendly & professional! A+ service! He helped me over the phone prior to coming in & got me into my new 2020 Tiguan on Sat. He made this a great experience! Daniel in finance w More

by Traci
Recommend Dealer
Yes
Employees Worked With
Jamie Perez sales & Daniel in finance
Apr 28, 2020 -

Volkswagen South Coast responded

Traci, Thank you for taking the time to share your great experience working with Jamie. We are so glad to know that they have provided you with such a great level of care. If there is anything else we can do to assist, please let us know. Our team is here to help! We really appreciate your recommendation.

April 14, 2020

Jamie in sales was very patient,friendly and Jamie in sales was very patient, friendly and knowledgeable. He helped guide us through the purchase we wanted and left us very satisfied we got a go More

by kiltedpilot
Recommend Dealer
Yes
Employees Worked With
Jamie Perez and Christian Agraso
Apr 15, 2020 -

Volkswagen South Coast responded

Thank you for the great review, Ross. We will be sure to thank Jamie for providing you with patient and knowledgeable service. Let us know if there is anything else we can help you with. We look forward to working with you again.

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