Volkswagen South Coast

Such a disappointing service experience . Took my 95 year old moms can into get it checked over. The service agent Eric told us he could look up records from any dealership for past service. What a li year old moms can into get it checked over. The service agent Eric told us he could look up records from any dealership for past service. What a lie. My husband said he could get the records from the car or call me for the records to verify. Nope said Eric - I got you covered! In reviewing the records the next morning - the car had the exact service completed by Norm Reeves VW less than 2 years ago and less than 3,000 miles from the date of service at Norm Reeves. Guess their "look up" service isn't very good - convenient enough. In addition, Eric told us an airbag light wasnt covered by the recall and charged us $400 to fix it. Turns out it was covered by a recall. Why do this - its so unethical! Called several times to get some kind of discount or refund for work that clearly didn't need to be completed. It took 3 weeks and repeated calls for the service manager to offer $40 off our next service. REALLY - from a $1,300 un necessary repair? Wow - we used to take all out VW cars for service there before the dealer name switched - with the name switch came the shoddy and un scrupulous service. Never again - buyer beware. They just cheated my 95 year old mother out of $900 dollars - who does that? South Coast VW does that's who. More

Very professional dealer with easy to work with staff. Very new structure, and super easy to get to. Service staff did not try and sell me on unnecessary maintenance. Only issue is i would have had to wai Very new structure, and super easy to get to. Service staff did not try and sell me on unnecessary maintenance. Only issue is i would have had to wait a month to get an appointment with a loaner. Thanks! More

Olias always able to get us the best deals and Shawn explains what all our options. Worth the 1+ drive to get to this dealer. A+ service explains what all our options. Worth the 1+ drive to get to this dealer. A+ service More

Great car buying experience. Olias was really good to work with and made the entire process easy and problem free. I will buy here again work with and made the entire process easy and problem free. I will buy here again More

Great dealership! Hassle and stress free. Jamie Perez made my lease return and buying a new Jetta, such a breeze! Shawn in finance was great. Was very helpful with all the extra service options and very made my lease return and buying a new Jetta, such a breeze! Shawn in finance was great. Was very helpful with all the extra service options and very transparent. Would definitely recommend South Coast VW! More

I had a wonderful experience leasing a new car at this dealership. Ask for Marianne Hanouneh, She is the best! She is amazing and makes the process smooth. She goes above and beyond for her customers and dealership. Ask for Marianne Hanouneh, She is the best! She is amazing and makes the process smooth. She goes above and beyond for her customers and tries to help as much as possible. She was polite and very knowledgeable and was able to answer all my questions and made my visit stress-free and pleasant. The manager Mr.Pital (sorry I forgot how to spell your last name) was amazing and worked with me to a great deal. I HIGHLY RECOMMEND this dealership. Thanks to all of you. More

Appreciate the timeliness as the service was done on time. Check in process was simple and efficient. Updates via text were helpful. Only wait time that could have been more efficient was the cashier a time. Check in process was simple and efficient. Updates via text were helpful. Only wait time that could have been more efficient was the cashier as there was a wait time. More

Always excellent -Eric Lopez is an asset to Penske. He was honest, and knew what needed to be done. Would the dealership and Eric recommend without question. was honest, and knew what needed to be done. Would the dealership and Eric recommend without question. More

Fully recommend. Anything is better than the dumpster fire that is McKenna, but these guys make the pain of vehicle service less painful in a pleasant way. fire that is McKenna, but these guys make the pain of vehicle service less painful in a pleasant way. More

The show room floor and offices are comfortable, Modern, and clean. The cars are maintained for display (clean, even glossy tires). They look and feel like an extension of the show room. The people (D and clean. The cars are maintained for display (clean, even glossy tires). They look and feel like an extension of the show room. The people (Daniel) are friendly and patient. I felt valued and appreciated. More