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Volkswagen of San Bernardino - Service Center

San Bernardino, CA

not yet
rated
30 Reviews
Call Service Center (909) 406-6121

30 Reviews of Volkswagen of San Bernardino - Service Center

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January 29, 2022

Janice provides EXCELLENT customer service! She keeps each customer informed with what is going on with their car when it is being serviced. She acknowledges everyone who walks in and is always pleasant More

by Jatemp
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Janice Sedgwick
Report | Print
Feb 01, 2022 -

Volkswagen San Bernardino responded

Hello Jatemp, thank you for sharing your recent 5 star rating of your experience here at Car Pros Volkswagen of San Bernardino. It so great to read that Janice was able to provide you with excellent customer service, keeping you informed throughout the process of the vehicle servicing. Thank you for being part of the Car Pros family and we can't wait to work with you again!

December 13, 2021

The facility is neat and staff are friendly.Waiting time The facility is neat and staff are friendly. Waiting time is just as promised which is about an hour and a half. More

by leeN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ERIC
Report | Print
December 02, 2021

Very pleasant and helpful experience. I can recommend their service to anyone. I definitively will come back for further services. More

by seidelhol
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mike Novin
Report | Print
November 13, 2021

Janice was a pleasure to work with, she remembered our conversation from a few days prior & handled my service needs professionally. More

by Rcrain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janice Sedgwick
Report | Print
Nov 16, 2021 -

Volkswagen San Bernardino responded

Hello, thank you for sharing your recent 5 star experience with us here at Car Pros Volkswagen San Bernardino. We are so glad to read that Janice was able to provide you with an excellent customer service experience. Thank you for choosing Car Pros and we hope to see you again!

October 24, 2021

Alex Cota was very friendly and courteous. He took care of the service and an unexpected recall in a timely manner. More

by Dsaupan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cota
Report | Print
October 20, 2021

Great service manager and informative and expedient service department. Thanks for all that you do. Sales needs to be at that level More

by sonamagoochie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janice
Report | Print
October 14, 2021

1st time customer, EXCELLENT experience.. Janice was amazingly Awesome, courteous and kind ! GREAT EXPERIENCE , will be returning ! Highly recommend More

by BlairGrl3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janice Sedgwick
Report | Print
October 04, 2021

This was my first time and Janice was beyond helpful, her customer service is impeccable! More

by THenley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janice Sedgwick
Report | Print
September 11, 2021

The attendant was prompt,courteous, and very polite. Received exceptional service at Pro Cars VW dearlership. I would highly recommend this dearlership without doubt. Thanks More

by mozzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Sep 11, 2021 -

Volkswagen San Bernardino responded

Hello, thank you for sharing your recent 5 star experience with us here at Car Pros Volkswagen San Bernardino. It is great to read that our team was prompt, courteous and polite. We are so glad you received excellent customer service and we can't wait to work with you again!

September 10, 2021

Very helpful, able to get me scheduled for an appointment within a few days, then were very helpful during my appointment, gave me a ride with the shuttle to an appointment I had that afternoon. More

by Kittyvomitrocket
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
Sep 11, 2021 -

Volkswagen San Bernardino responded

Hello, thank you for sharing your recent 5 star experience with us here at Car Pros Volkswagen San Bernardino. We are so glad to read that our team was helpful, quickly getting you an appointment and accommodating you with a shuttle. Thank you for trusting Car Pros and we can't wait to work with you again!

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