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Volkswagen of San Bernardino - Service Center

San Bernardino, CA

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30 Reviews

30 Reviews of Volkswagen of San Bernardino - Service Center

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December 15, 2022

I waited six weeks for the part to arrive, only to find out half way through installation that it was the wrong one. 4 months later, I'm still waiting for them to finish the job. If you are looking for a f More

by nessa53387
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal
November 24, 2022

Staff was friendly, listened to all of my concerns. Unfortunately all of the items weren't able to be fixed, but that's the car's issue, not the service department's issue. It wants me to rate the sa More

by Mrs. B.
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Garzon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Novin
Nov 29, 2022 -

Volkswagen San Bernardino responded

Hello, thank you for sharing your five star review with us at Car Pros VW of San Bernardino! We're glad you enjoyed working with our service department despite the ongoing issues. Thank you for trusting Car Pros, we hope to see you again soon!

October 07, 2022

Best service I’ve ever received. The shuttle driver was kind and efficient. The gentleman checking me in was fabulous. He also checked me out at the end of my service and was super p More

by J Res
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
The service rep: Alessandro I think was his name. He’s at the center service computer. Also the shuttle driver was fantastic
Oct 11, 2022 -

Volkswagen San Bernardino responded

Hello, thank you for sharing your five star review with us at Car Pros VW of San Bernardino! We're pleased to hear you had the best service experience you've ever had with us. Thanks for choosing Car Pros, we're always here for you anytime you need repairs!

September 21, 2022

I went in for Service on my 2021 Jetta and Alejandro at the service desk was very knowledgeable and answered all my questions and concerns. The service was completed in a timely manner. They also repaired More

by Cassie B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro
Sep 27, 2022 -

Volkswagen San Bernardino responded

Hello Cassie, thank you for sharing your five star review with us at Car Pros VW of San Bernardino! It's great to hear that Alejandro was able to assist you and that your service went smoothly. Thank you for choosing Car Pros, we welcome you back again anytime!

September 07, 2022

I was out of town and this VW dealer gave me better service than the one I normally go to. Staff is super friendly and very helpful More

by cv2022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Garzon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Novin
Sep 14, 2022 -

Volkswagen San Bernardino responded

Hello, thank you for sharing your five star review with us at Car Pros VW of San Bernardino! We're pleased to hear we treated you so well during your visit with us. Thank you for stopping by, we welcome you back anytime!

July 30, 2022

Fast service Friendly staff Pleasant experience They got me in an out fast for 10k service More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janice Sedgewick
Aug 03, 2022 -

Volkswagen San Bernardino responded

Hello JC, thank you for sharing your five star review with us at Car Pros VW of San Bernardino! We love to hear that you had a great experience with us and that we got you back on the road quickly. Thank you for choosing Car Pros, we welcome you back anytime!

July 28, 2022

Walked in my paperwork was ready, everyone was very friendly, went over my car before 10,000 mile service and did the same when I picked it up. More

by Jacque
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Barragan, Alejandro
Aug 03, 2022 -

Volkswagen San Bernardino responded

Hello Jacque, thank you for sharing your five star review with us at Car Pros VW of San Bernardino! We're so glad everything went smoothly for you during your recent visit. Thank you for stopping by, we hope to see you again soon!

July 02, 2022

Amazing customer service also has Fast and reasonable timing as well everyone was very helpful and respectful thank you More

by IMAN R AYAMEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Garzon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Novin
May 05, 2022

Excellent service and great customer service vehicle repaired excellently. Will be repeat customer to this facility More

by Cd230usa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Garzon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janice, Mike Novin
May 17, 2022 -

Volkswagen San Bernardino responded

Hello, thank you for sharing your recent five star review with us at Car Pros VW of San Bernardino! It is wonderful to hear you were provided with a top notch customer experience during your visit with us. Thank you so much for stopping by, we look forward to seeing you the next time!

March 27, 2022

Alejandro Barragan and the team were amazing as usual! Definitely recommending your location to family and friends! -Duane Ghosh (Regional Sales Manager - Alpha Motors) More

by duane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro Barragan
Mar 28, 2022 -

duane responded

Alejandro Barragan and the team were amazing as usual! Definitely recommending your location to family and friends! -Duane Ghosh (Regional Sales Manager - Alpha Motors)

Mar 31, 2022 -

Volkswagen San Bernardino responded

Hello Duane, thank you for sharing your recent five-star experience with us here at Car Pros VW San Bernardino. It was wonderful to read that Alejandro and our team were able to take excellent care of you, sharing with you the high quality of customer service that we are so proud to share with all of our customers. Thanks so much for stopping by and we're here for you anytime in the future.

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