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Volkswagen Saco

Saco, ME

4.8
542 Reviews

784 Portland Rd

Saco, ME

04072

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Showing 542 reviews

July 01, 2023

I always choose VW Saco to buy all my by my cars. I’m very pleased with Rich Dempsey as he was our first salesman. This time we had Evan Pratt. He was a wonderful salesperson. And took very good care More

by lcall530
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan Pratt
Jul 06, 2023 -

Volkswagen Saco responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 26, 2023

Great costumer service, my service advisor Tyler B. is very knowledgeable and easy to work with, I would highly recommend. More

by robertminero1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
The driver who pick me up, I forgot his name, but very friendly and professional , Vadim Mahklis, Steven Wilson
Jun 30, 2023 -

Volkswagen Saco responded

Thank you for your kind words for our staff, we appreciate it!

June 22, 2023

My go to dealer for more than 10 years. Awesome service and staff, fair prices. More

by btravel348
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Colton
Jun 27, 2023 -

Volkswagen Saco responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 08, 2023

Awesome service. Did everything perfect. Tyler was so very nice and helpful to me! Will bring my Jetta back again More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vadim Mahklis, Steven Wilson
Jun 12, 2023 -

Volkswagen Saco responded

Sue, we're glad to hear you enjoyed your visit. Until the next time we meet, take care!

June 08, 2023

Super friendly, helpful and efficient. The service team went out of their way to assist me. Very impressed with my experience here! More

by Ashem8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Jun 12, 2023 -

Volkswagen Saco responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

November 15, 2022

The used car I had arranged to be shown would not have passed a state inspection. It had an exhaust leak, which became obvious when starting the car. When I drove the car I noticed a serious lack of power More

by Sailor
Recommend Dealer
No
Employees Worked With
Dylan Perreault
Nov 15, 2022 -

Volkswagen Saco responded

Thank you for your feedback about your sales experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Rich Dempsey General Manager rdempsey@vwsaco.com

Nov 16, 2022 -

Sailor responded

Good Morning, On Oct 27th you wrote the following: Dear Armin, Looks like you have interest in our 2013 Audi Allroad! That vehicle is here and available. Is there a time you'd like to come in and see it? It's currently going through our safety check so let us know what works for you so we can make sure it's completed and ready to drive. Did you see anything else we can help you on? If you tell us a little about what you’re trying to accomplish, we’ll let you know what we have that fits. Thanks for considering VW Saco! Thanks! Richard Dempsey General Manager Volkswagen Saco 784 Portland Road, Saco, ME 04072 Main: (207) 283-2900 eMail: RDempsey@gpi.vwsaco.com URL: https://www.vwsaco.com/ I inquired about a possible day to come to Saco and after exchanging emails and phone calls with Dylan Perreault, we decided that Monday the 14th in the afternoon would be a good time. The result of this visit you know. The safety check you mentioned in your email was apparently not performed, or you have poor communication between your workforce. Sincerely, Armin Fischer

September 10, 2022

My passenger rear tire developed a leak yesterday and I was scrambling to find a tire shop that would repair it ....no luck as all were booked up in to the middle of next week. I decided to drive to VW More

by mrioux01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Sep 12, 2022 -

Volkswagen Saco responded

Thank you for your kind words! We are so glad we were able to provide you with a great experience and exceed your expectations! Please let us know if there is anything else we can help you with. We look forward to your next visit!

September 06, 2022

Colton and the entire service department go above and beyond every time I need service. Today they really helped me when I was in a bind and it’s the reason I will always buy and service my car there. Be More

by Kristi B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colton P
Sep 08, 2022 -

Volkswagen Saco responded

Thank you, Kristi for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!

June 30, 2022

As usual, Colton did an excellent job explaining what my car needed as well as how the work would be performed. More

by Bob15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vadim Mahklis
Jun 30, 2022 -

Volkswagen Saco responded

Thank you for your kind words for Colton, we appreciate it! We are very happy to hear that we were able to provide you with a great service visit!

May 04, 2022

We had a blown rear tire in Maine just as we were leaving to return home to Vermont. Even though they were super busy, they squeezed us in. Put two new tires on, cleaned the vehicle, and were so very pleas More

by nancy.cobden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler, Desiree,, Vadim Mahklis, Steven Wilson
May 04, 2022 -

Volkswagen Saco responded

Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!

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