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Volkswagen Saco

Saco, ME

Overview
Reviews
4.8
542 Reviews
Call Dealership (855) 590-5995
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784 Portland Rd

Saco, ME

04072

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Showing 542 reviews

March 12, 2024

Tyler helped with all the services we wanted done, and even gave us a detailed list of the items needed for our vehicle to pass inspection. More

by xcountryrunner202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock, Tyler
Report | Print
Mar 12, 2024 -

Volkswagen Saco responded

We're glad to know that Tyler was able to assist you with your vehicle's needs at Jack Volkswagen of Saco. It's great that he provided a detailed list for the inspection process too! Thanks for sharing this positive feedback!

March 07, 2024

Only one key for purchased vehicle. Had to make an appointment and pay $280.00 to have another key made. I feel the dealer should have had 2 keys ready for me at time of purchase, or at More

by kjtierney7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Wilson
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March 01, 2024

Helpful and kind staff. Transparent buying process. Attentive throughout the entire purchase experience. Great to work with. More

by dkuhrt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susana Ledoux
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Mar 04, 2024 -

Volkswagen Saco responded

Thanks for the positive feedback! We're glad to know our team at Jack Volkswagen of Saco made your purchase experience smooth and transparent.

February 23, 2024

The Dealer did a great job finding exactly what the customer exactly wanted. Communication with updates of the whole process could be a bit better, good job overall. More

by kcander109
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Savannah Richard
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Feb 25, 2024 -

Volkswagen Saco responded

We appreciate your feedback! It's great to know our team at Jack Volkswagen of Saco was able to find what you were looking for. We'll take note of your suggestion about communication updates - always striving for improvement. Thanks again!

February 20, 2024

Very nice team members. I do appreciate their timeliness as well. Definitely felt like they were recommending every “add-on” possible. Unfortunately, after paying more More

by W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
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Feb 21, 2024 -

Volkswagen Saco responded

We appreciate your feedback and are glad to know our team members were timely. However, it's disappointing to learn that the rest of your experience did not go as hoped. I'd like to step in and address your comments directly and see if I can help. If you are willing, please reach out to me when you are available. Thank you, Rich Dempsey - General Manager - 2075713963

February 08, 2024

Amazing experience with Savannah. She anticipated and answered ask of my questions. Service was prompt- I left the lot with my new car in just a couple hours! More

by Dnhperkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Savannah
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Feb 09, 2024 -

Volkswagen Saco responded

We're delighted to know that Savannah provided you with an amazing experience at Jack Volkswagen of Saco! It's great to see our team could answer all your questions and get you on the road quickly. Enjoy your new car!

February 05, 2024

Very knowledgeable and explained all steps along the way. Colton is a longstanding VW resource. More

by Spamkitties
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vadim Mahklis, Steven Wilson
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Feb 06, 2024 -

Volkswagen Saco responded

We're thrilled Colton and the team at Jack Volkswagen of Saco delivered thorough and informative assistance! Thanks for the stellar review. Safe travels!

February 02, 2024

Colton is always a pleasure to deal with. He takes care of all our needs More

by cousins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton
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Feb 05, 2024 -

Volkswagen Saco responded

It is great to hear that Colton has taken care of all of your service needs. Thank you for being a loyal client of Jack Volkswagen of Saco!

January 31, 2024

My appt wasn't scheduled, as I completed online, and they fit me in and gave me piece of mind . More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vadim Mahklis, Steven Wilson
Report | Print
Jan 31, 2024 -

Volkswagen Saco responded

Sharon, it's great we were able to fit you in at Jack Volkswagen of Saco! Thanks so much, and we hope to see you down the road.

January 24, 2024

The friendly service department at our VW dealership in Saco is as good as they come, which is to say tops. Longtime service advisers Colton Proulx and Tyler Brock, along with their easily accessible mana More

by A.W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Koelker, Colton Proulx, Tyler Brock
Report | Print
Jan 24, 2024 -

Volkswagen Saco responded

We appreciate your kind words about our service department and staff at Jack Volkswagen of Saco! We're sorry to learn that you've experienced longer wait times recently - we are indeed working through a high demand period. Thank you for your patience, and we'll continue striving to provide top-notch VW expertise!

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