Volkswagen Saco

I was in need of a used car and I contacted Prime Motors and spoke to Rich Dempsey. I had a couple of cars in mind that I had seen on their website and he looked into these cars for me and had them moved to and spoke to Rich Dempsey. I had a couple of cars in mind that I had seen on their website and he looked into these cars for me and had them moved to his lot so I could test drive them. I went down to the dealership and we test drove the cars. He was knowlegdeable and very helpful. I never felt rushed or pressured. I usually find the car buying experience to be a very stressful experience but with Rich it was a very pleasant experience. I bought a used Hyundai Elantra and I am very satisfied with it. Overall, it was a great car buying experience! More

Kyle Spencer was great, he took the time to explain, provided excellent history and answered any questions. The sales department was great. Service, however, need a lot of work. Every time I brough provided excellent history and answered any questions. The sales department was great. Service, however, need a lot of work. Every time I brought my vehicle for service, their customer service was poor. I had to constantly call for an update. The last visit I was told it would take approximately 2 hours or less. I sat there not given any update for over 3 hours. I finally stated "What is the status, and I need my vehicle, whereas, I had an appointment". This department needs work. Thanks you, Tammy Boudreau More

To all you VW lovers and to those who have not yet become one: Let me tell you that my experience with Prime VW was amazing, thanks to Kyle. He understood my lifestyle needs and my financial limitations. Kyl one: Let me tell you that my experience with Prime VW was amazing, thanks to Kyle. He understood my lifestyle needs and my financial limitations. Kyle found me the exact car I was looking for!!! I will never do business anywhere else...ever!! SMC More

From beginning to end, the car-buying experience at Prime VW is everything a consumer could hope for and more. A friendly, respectful staff in a welcoming, pressure-free environment. Kyle Spencer, my Sale VW is everything a consumer could hope for and more. A friendly, respectful staff in a welcoming, pressure-free environment. Kyle Spencer, my Sales Consultant, is extremely congenial and friendly, not to mention fully knowledgeable of his products. At no time during the test drive or the negotiation did I feel as though I was being railroaded or taken advantage of. This may be the first time in a long history of car shopping for me. Speaking of the negotiation (and I hesitate to even use the word negotiation, at all times it felt far more like a simple discussion of options), I cannot express how impressed I was by both Rich and Jill, who handled the financing and warranty aspects of the process, respectively. Neither tried to overwhelm me with numbers - the discussion was at all time open and honest, and I always felt that my expectations and best interests were being honored. Clearly a car dealership is in the business of making money, but a fair, equitable arrangement that worked for both parties was obviously the goal. Kyle was exceptional and went out of his way to make sure all my needs were being met. Once the deal was struck, he had my bright new car, fully gassed and freshly washed and cleaned, ready and waiting for me. This kind of service, honesty, transparency, respect, and fairness are the reasons why I would recommend this dealership to anyone in the market for a new VW without hesitation. The next time I'm in the market for a new car Prime VW, and Kyle Spencer, will be my first and last stop. More

Steve went the extra mile for me. I was going to purchase another car. But having 2 beetles before. I decided to go with a new beetle. He got me in my price range and was a pleasure to deal with. He has alwa another car. But having 2 beetles before. I decided to go with a new beetle. He got me in my price range and was a pleasure to deal with. He has always reconized me when I come in for service. He will say hello and usually chat awhile. He is very easy to talk to. Last service I had was with my cd player. The radio was replaced with no questions asked. I made an appointment on Monday I was in that friday with a new radio all under an hour. The people @ prime volkswagen are really there to satisfy you and treat you like family. That is the way it should be! Thanks Steve and all the people involved for making my purchase and service such a pleasure! More

My wife and I were in the market for new cars this year, my wife in March and me recently. Our experience in buying my wifes '08 Jetta with Steve and Rich in March led me to call Rich last week. I had loo my wife in March and me recently. Our experience in buying my wifes '08 Jetta with Steve and Rich in March led me to call Rich last week. I had looked at two other vehicles but called Rich to ask what they had available. I never thought he would come back with such a great offer and was floored that an '08 Passat was in my reach. Steve and Rich are both very professional, respectful and really want the buying experience to be good on both ends. My wife and I highly recommend this dealership and the two gentlemen we dealt with in buying two automobiles this year. Oh yes, the service department is really good as well. More

When my mother and I first went to Prime Volkswagen we had no intent of purchasing a vehicle that day, we just wanted to look around. However, Steve Wilson was outside and talking with us within a minute had no intent of purchasing a vehicle that day, we just wanted to look around. However, Steve Wilson was outside and talking with us within a minute of getting out of our car. I was impressed that Steve introduced himself to me as well as my mom, where at other dealerships they wouldn't because it was assumed that my mother was looking for a car, not me. He was extremely polite and interested in finding out what I was looking for, not what he wanted to sell me. He showed me a car that met every expectation I had set and soon I was brought into his office to discuss payment options. He gave me several choices that could work for my financial situation and let me choose what I thought was the best for me. I was not pushed in any particular direction, which was nice. Steve was a wonderful salesman and I'm happy I got to deal with him. More

Steve pro actively checks in to make sure my vehicle is serviced when appropiate. Steve is always one step ahead of me he always has answer before i even get to ask the question. He is extremly knowledgeab serviced when appropiate. Steve is always one step ahead of me he always has answer before i even get to ask the question. He is extremly knowledgeable about the vehicle and the vehicle features. He also is very responsive, he always returns my call within a couple hours of me leaving him a message. Exceptional. Steve is very courteous. Overall the purchase of my 08 jetta has been pleasent beyond words of which Steve has contributed to a great degree. More

I had previously leased a VW Jetta and was coming near the end of my lease term. I had taken my Jetta in for service and was curious about the new Tiguan. I was met in the parking lot by Stephanie and she the end of my lease term. I had taken my Jetta in for service and was curious about the new Tiguan. I was met in the parking lot by Stephanie and she proceeded to show me the Tiguan and take me for a test drive. While we were discussing the car, the service person came over and told me my Jetta was going to require some work that would be expensive. Stephanie was very helpful in leading me to my decision to lease the Tiguan. She brought over Derek the finance manager and as I was on a time limit did an outstanding job at getting me in my new Tiguan. I would reccommend Prime VW, Stephanie, and the whole team to anyone who was looking to purchase a VW. More

After 13 happy years, my beloved Integra GS-R was showing its age; after much research I decided a Rabbit was the next car for me. Prime VW responded to my email inquiry in 90 minutes(!) and I ran up from Y its age; after much research I decided a Rabbit was the next car for me. Prime VW responded to my email inquiry in 90 minutes(!) and I ran up from York to see and drive a Rabbit; thanks to the efficiency of Stephanie Chambers, I drove home in the very car I'd come to see. Now envision those virtues you might appreciate in an auto salesperson: probably you'd list honesty/integrity, clarity, intelligence, technical knowledge, courtesy, pleasant demeanor and appearance, genuine friendliness and a conciliatory, respectful approach to the business of bargaining. I can attest to Stephanie's meeting all those criteria, plus the equally important fact that she reflects the corporate ethos at Prime: the whole enterprise is open, accommodating and conciliatory. I was treated with respect and patience; when I declined offers of added warranty coverage, fabric protections and so on (and on), I was not subjected to any high-pressure tactics. I've given the "price" category a Four rating because the finaly price was fairly close to the MSRP - but that's a reflection of the car's well-deserved popularity. Selling Rabbits is a dealer's delight, I'm sure. Yet even though they were clearly in the driver's seat, so to speak, the people at Prime VW treated me respectfully and courteously - especially Stephanie Chambers. More