Volkswagen Saco

Prime Volkswagen has been servicing my 2001 Jetta VR6 since I purchased it used several years ago. I decided to go to Prime Volkswagen because of there convenient hours, location, and the recommendation since I purchased it used several years ago. I decided to go to Prime Volkswagen because of there convenient hours, location, and the recommendation from others who have dealt with them. Since purchasing my VW it has unfortunately had to be in the shop on numerous occasions for many different repairs, which is not necessarily a good thing but I have always found the dealer to be honest and upfront regarding the work needed and the cost associated with the repairs. I have never encounter a situation at this dealer were the needed repairs and cost did not match the final outcome. Which had been my experience during prior years having service done on a different vehicle of mine at several local garages, were I would show up to pick up my car expecting to pay one thing and end up paying a lot more. I have rated all areas on the review form a 5 for Prime Volkswagen expect for the overall experience section which I gave a 4, because of an experience I encountered when I first started using Prime Volkswagen. I have now been deal with one employee in the service department for sometime now who has without a doubt put any bad experience to rest. Jessica Therriault has been assisting me with all the repair work for my Jetta for over a year now and has always presented herself and the dealership in a very professional manner. Jessica has excellent customer service skills in dealing with customers, a great sense of humor, and an overall understanding of what the customer may be going through when presented with an over whelming list of repairs for their vehicle. I look forward to working with Prim Volkswagen and Jessica in the years to come repairing my vehicle and possible with the purchase of a new vehicle. Sincerely a satisfied customer Brian C. More

As mentioned,my sales experience with Mike Swerett and Rich(sales manager) was extremely favorable. They were both very knowledgable and their customer service before,during,and after the purchase of my T Rich(sales manager) was extremely favorable. They were both very knowledgable and their customer service before,during,and after the purchase of my Triple White New Beetle Sedan was (and still is) second to none! Regarding my new Volkswagen...it truly is a pleasure to drive(actually I even enjoy admiring it standing still!) One other individual at Prime Volkswagen(formerly Claire Volkswagen)is Bruce(parts manager). He is definitely deserving of recognition. Bruce is extremely knowledgable however,and perhaps more importantly,he is genuinely friendly,helpful and courteous. I believe Bruce has been with the company many years and he truly is an asset(I buy all my parts/accessories thru their parts department). My overall experience was so favorable,I enjoy just stopping in to say "Hi" from time to time. More

Overall, I had a great experience during the purchase of my new Jetta. I was a previous owner of the VW Beetle, felt it was time to move up. The folks at Prime were wonderful, attentive and really helped my new Jetta. I was a previous owner of the VW Beetle, felt it was time to move up. The folks at Prime were wonderful, attentive and really helped me in my selection of a new vehicle. Looking forward to having my new car serviced by Prime, given the poor service I've experienced over the last year and a half from Morong. So far, good beginnings and hope this continues as long as I own my VW vechile. More

the service department at Prime VW exceeds all expecations I have ever had. The hours are exceptional ( you can normally call and get an appt the same day) The service folks are pleasant, even wh expecations I have ever had. The hours are exceptional ( you can normally call and get an appt the same day) The service folks are pleasant, even when delivering a nasty message (for example not being covered under warranty etc) I don't know last names, but the service folks-Jess, Colton, Justin are wonderful and they keep you informed as to how long or how much longer it will take, they always make sure you want or don't want your vehichle washed, always let you know of the cost or no cost. I wouldnt consider going anywhere else! I come there even for little things like an INSPECTION STICKER. (which is out of my way but they are so easy to deal with which is why I keep coming back. I was there last Friday night for an Inspection Sticker for my Toureg which I had just taken out of storage in my garage as it's getting close to snow season. Just looking around, noticed the Tiguan's and thought of the gas mileage being better etc. Jason Broker, spoke with me, answered my questions, checking in with another person to be sure he was giving me the right answer ( which is nice when you can ADMIT that you dont know everything!) A rareity with car salesmen. Jason walked me through info, which I know a lot about VW's as this is now my 4th...I own an EOS, have owned a Jetta and a Toureg. Jason was great, He deserves kudo's for his assistance to me. One issue which is NOT Jason's doing...but the dealership...it was a promotion for snow blowers. I had to sign off on a paper that I wasn't being discriminated against but I didn't get a snow blower. the reason was that I was getting a lower price on the vehicle (it's the price that was quoted to me, in writing, the Friday before I bought it) The advertisement said you would get a snow blower, there was no caveat to this......I think they should have honored this. Ira Rosenberg should have provided me with one. Would you let him know this please? His TV commercials indicate he wants to know about any problems....let's see if he walks the walk after talking the talk. Thank you.... Liz Keeley 99 Dolloff Rd Standish Me 04084 Home 207-642-3548 More

i came into prime to look for a vehicle and stephanie was so helpful and patient with me she answered any questions i had and helped me find the right car i was looking for at the price i was looking to pay. so helpful and patient with me she answered any questions i had and helped me find the right car i was looking for at the price i was looking to pay. i recommend anyone to go to prime volkswagen and ask for stephanie she will get you the right car you want..please go see her!! thank you stephanie for all your help!!! More

Everyone we worked with at this dealership was great. My wife called ahead of time and talked to Rich Demsey who worked with the numbers she gave him to find us the right car to test drive. Within a day w wife called ahead of time and talked to Rich Demsey who worked with the numbers she gave him to find us the right car to test drive. Within a day we were at the dealership and greeted by Steve Wilson. Steve was extremely helpful and knowledgeable, he had already talked with Rich and was clearly up to speed on what we were looking for. We found our new car, Steve and Rich gave us numerous options and were very helpful in finding us the best price possible that fit our budget. They gave us a great deal on our trade in, the next day we picked up the new car which Steve had ready to go for us. As new residents to Maine we were pleasantly surprised to work with people who took pride in their service as a change of pace. We usually don't fill out these things so that in itself hopefully should say something. More

we had a good experience buying a used minivan. Kyle was friendly, helped us secure a car to meet our specs and knew his dealerships programs that would be of benefit to us. The dealership had a large sele friendly, helped us secure a car to meet our specs and knew his dealerships programs that would be of benefit to us. The dealership had a large selection of used cars. The standard warranty offered was better than other dealers we had visited. The car appeared to have been fully checked out and drives that way. We fully recommend giving Prime a visit and ask for Kyle. More

I was in need of a used car and I contacted Prime Motors and spoke to Rich Dempsey. I had a couple of cars in mind that I had seen on their website and he looked into these cars for me and had them moved to and spoke to Rich Dempsey. I had a couple of cars in mind that I had seen on their website and he looked into these cars for me and had them moved to his lot so I could test drive them. I went down to the dealership and we test drove the cars. He was knowlegdeable and very helpful. I never felt rushed or pressured. I usually find the car buying experience to be a very stressful experience but with Rich it was a very pleasant experience. I bought a used Hyundai Elantra and I am very satisfied with it. Overall, it was a great car buying experience! More

Kyle Spencer was great, he took the time to explain, provided excellent history and answered any questions. The sales department was great. Service, however, need a lot of work. Every time I brough provided excellent history and answered any questions. The sales department was great. Service, however, need a lot of work. Every time I brought my vehicle for service, their customer service was poor. I had to constantly call for an update. The last visit I was told it would take approximately 2 hours or less. I sat there not given any update for over 3 hours. I finally stated "What is the status, and I need my vehicle, whereas, I had an appointment". This department needs work. Thanks you, Tammy Boudreau More

To all you VW lovers and to those who have not yet become one: Let me tell you that my experience with Prime VW was amazing, thanks to Kyle. He understood my lifestyle needs and my financial limitations. Kyl one: Let me tell you that my experience with Prime VW was amazing, thanks to Kyle. He understood my lifestyle needs and my financial limitations. Kyle found me the exact car I was looking for!!! I will never do business anywhere else...ever!! SMC More