Volkswagen Saco

I have given all 5's for this review because not only was Kyle well-informed on the products he was selling, he was also very friendly and was not pushy. He was a very good sales person and not only would I Kyle well-informed on the products he was selling, he was also very friendly and was not pushy. He was a very good sales person and not only would I buy from him again, but I would also refer anybody looking for a Volkswagon to him. More

Last day of vacation our 2006 Jetta had a major break down and was towed to Prime VW. They immediately took the car in and put it up on lift and mechanic located problem. Flywheel was gone. Major problem down and was towed to Prime VW. They immediately took the car in and put it up on lift and mechanic located problem. Flywheel was gone. Major problem: not in stock, two different flywheels, Price tag $2100.00, up to 4 days longer stay. Added expense big shock to us. Mr Dempsey arranged for a rental and we left to pick it up. When we could slow down and think we rationalised that the car has 87000 miles, a 2100 dollar bill against it, and a service due in two months for a timing belt and another $800.00 so we went back and talked to Mr. Dempsey. He treated us very frankly and straight out never giving me the feeling of being taken advantage of. We made the deal and in 2 hours we were free of the problems and driving our new Jetta to dinner. We both seriously believe that this was the best car dealership we have ever experianced in our entire adult lives. We have since gone back and thanked them and had to call them from home for a forgotten item and their responses remained as upbeat and helpfull as anyone could possible hope for. We both agree we will most likely drive back the 300 miles from our home to buy our next vehicle. More

Great experience. Joe was very helpful and flexible (even when I changed my mind about the car the were bringing in from out of state). I don't like to negotiate and we were able to arrive at a very good dea when I changed my mind about the car the were bringing in from out of state). I don't like to negotiate and we were able to arrive at a very good deal in a reasonable short period of time. The experience felt respectful and honest. More

I was very hesitant to buy a new car, however, Joe and the others involved made this experience as comfortable for me as they could. I was very pleased with the friendly service and the flexibility they the others involved made this experience as comfortable for me as they could. I was very pleased with the friendly service and the flexibility they gave me when trying cars out. I was able to take the car to show my family before I purchased it, which was really nice! Overall great service and I highly recommend them to others! :) More

I had received fair to poor service @ a VW dealer in MA. I had received fair to poor service @ a VW dealer in MA. I called Prime and explained the situation. We spent several hours at the dealership and ca I had received fair to poor service @ a VW dealer in MA. I called Prime and explained the situation. We spent several hours at the dealership and came away believing that this dealership cares about the service offered to its customers. There is some work needed to be done and Steve Wilson has called to arrange an appointment. You can't get better than that. The dealership in MA referred us to VW of America, who in turn referred us back to the dealership. Simply stated it is a pleasure to work with people who think resonably. We have always had german made cars and were considering leaving our Audi and VW choices for some other make of automobiles. Richard & Shirley Beston More

I bought my new Jetta from Kyle. The team at Prime was awesome. No pressure what so ever, just seemed like they had a lot of fun doing what they do. Kyle approached me on the lot, was very professional an awesome. No pressure what so ever, just seemed like they had a lot of fun doing what they do. Kyle approached me on the lot, was very professional and really knew his stuff. Filled me in on his brand and answered all my questions. By far the best experience I've ever had, needless to say I'll be sending all my friends and family to see Kyle and I recommend everyone go their for their next vehicle. Thanks again guys!! More

Joe was excellent! He was super friendly and if he didnt know the answer to a question, he would find it. Everyone was really great to work with. Derek Ricker who did the finance piece was wonderful! He was know the answer to a question, he would find it. Everyone was really great to work with. Derek Ricker who did the finance piece was wonderful! He was very knowledgeable, friendly and walked us through all the paperwork. We did not feel pressured to make a purchase and left there extremely satisfied. Keep up the great work! More

Prime is by far the best customer service I've experienced in the auto industry. They care about what problems you're having, and how they can fix it. They were the only people to tell me about experienced in the auto industry. They care about what problems you're having, and how they can fix it. They were the only people to tell me about my timing belt having a tear. [I went there for something else and they told me about that too]. Since it was my first time visiting there, I went somewhere else to have a second opinion. Sure enough, they were right and it was about to go any second. I had been to plenty of people with my 03 jetta because it was a nightmare of problems and they were the only ones to tell me about my timing belt. They replaced it for a reasonable price and in a reasonable time frame. They answered all of my questions and didn't question me once. I would definitely recommend them for any servicing you need. More

Great experience, would recommend to a friend. Wish they would open up a location in the Rockland / Camden area. Already was getting 38mpg from the new diesel engine, much better than a hybird! Looking forw would open up a location in the Rockland / Camden area. Already was getting 38mpg from the new diesel engine, much better than a hybird! Looking forward to some long drives in the new car, Jetta TDI wagon... More

Going into Prime, I didn't go in with the intention of purchasing just any vehicle. I knew what I wanted and was very firm about that with Liz. She was very helpful in finding me the right car that fit my purchasing just any vehicle. I knew what I wanted and was very firm about that with Liz. She was very helpful in finding me the right car that fit my needs and wants all at the same time. I had to be picky about the car I wanted because it was important to me. She helped me find the exact car I was looking for at the best price and I couldn't thank her enough! Everyone at Prime was extremely friendly and made me feel very welcome. They didn't make me feel pressured and made sure I left there happy and with the best deal they could get me! I appreciate it very much and I love my new car!!! More