Volkswagen Saco
Saco, ME
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Wow. Fantastic service. Joe was friendly, knowledgeable and very helpful without an ounce of pushy. Initially, I was not thrilled to be purchasing a new car, as I loved my old car, but by the end I was ex and very helpful without an ounce of pushy. Initially, I was not thrilled to be purchasing a new car, as I loved my old car, but by the end I was extremely happy with my decision and my purchase of a 2011 Jetta Sportwagen. Joe encouraged me to test drive two different models and sat patiently with me while I reasoned out the pros and cons of buying new. (He also graciously sat through stories of my son vomiting in my old car and why I felt I needed a leatherette interior.) He gave me all the information I needed about my new car, set up my radio stations and set up the first check up for the car. Great guy to work with. Steve was terrific also. Explained all the details, while being friendly and easy to work with. The entire process was so easy and painless, it allowed me to focus on the joy of buying a new car, without the stress and angst. Honestly, the entire crew at Prime is so friendly, it's why I bought my car there. They truly make you feel as though your business is important to them. I've been bringing my old Jetta there for years for service, and I've always been impressed with their attention to detail, their friendliness and their willingness to go the extra mile. It's not a car dealership, it's a spa! Seriously though, amazing car purchasing experience and to top it off, I have a beautiful new Jetta Sportwagen. Love my new car. Thanks guys! More
I'm a schoolteacher and I had a snow day off from school. I desperately needed to purchase and get snow tires on my 2009 VW Jetta wagon. Justin was able to work me in on the day I called and he gave me a g I desperately needed to purchase and get snow tires on my 2009 VW Jetta wagon. Justin was able to work me in on the day I called and he gave me a great price on the tires. Joel and Laura in the service department were attentive, personable, and professional and helped make everything go smoothly. Kyle and Rich were kind enough to find and let me use a loaner car to use while my car was being worked on. The whole team worked together to make this experience a positive and pleasant one! Their outstanding dedication and service are the reasons why we love Prime VW! More
For some, I'm sure buying a second car is really no big deal-but for us, it truly was a life changing decision. We have waited 8 years to add a second vehicle into our lives-seeking the right car and the deal-but for us, it truly was a life changing decision. We have waited 8 years to add a second vehicle into our lives-seeking the right car and the right dealer relationship. We are grateful to Joe, Steve and Prime Motor Group for all they did to assist us in our decision. Prime Motor Group has, once again, exceeded our expectations. By hiring people like Joe and Steve-they helped a family's long sought dream come true. It could not have happened without Joe and Steve's diligence in finding the "right" car, at the right time with the "right" deal. More
Mike was great through the whole process of the purchase which was pretty quick. I spoke with Mike about the car the night before, Mike called me the next afternoon with all the details and final price and which was pretty quick. I spoke with Mike about the car the night before, Mike called me the next afternoon with all the details and final price and within an hour of me getting there the deal was final. Everything about the car was just as Mike described and everything was ready for me to sign when I arrived. When I am ready to buy a car again I will definitely be back. I just wish that I had heard about Prime a few weeks earlier when I bought a new car for my wife. More
After speaking with Mike by phone, I drove down to Saco the next afternoon and in no time at all, a search for the vehicle I wanted was underway. I wanted a new 2011 Volkswagon Jetta Sportwagon in White Go the next afternoon and in no time at all, a search for the vehicle I wanted was underway. I wanted a new 2011 Volkswagon Jetta Sportwagon in White Gold that used regular unleaded gasoline. One was located in New Jersey and the next morning arrangements were made so it would arrive at the Prime Dealership that evening. I returned at 1PM the next day and my car was ready. After signing all of the required paperwork and getting instructions about the bells and whistles with Kyle, I drove home in my new car. It was a wonderful way to bring in the New Year 2011! More
Dreaded the thought of shopping for a vehcile. Walked into Prime Volkswagon and was not preasured or haggled in anyway. Told Bonnie upfront what we wanted to spend and she made in happen. Walked into t into Prime Volkswagon and was not preasured or haggled in anyway. Told Bonnie upfront what we wanted to spend and she made in happen. Walked into the finance dept. and was handled promptly and efficently and our vehicle was ready to drive home by the time we signed. AWESOME! More
I'm giving all five stars because I thought Kyle was great to work with and the overall buying process was pretty painless. I believe I got a good deal and I'd shop with them again. I will say that th great to work with and the overall buying process was pretty painless. I believe I got a good deal and I'd shop with them again. I will say that the finance guy offering me GAP insurance on a three year old car which had no Gap and then starting to argue with me about why it's a good idea to buy the insurance really rubbed me the wrong way. I almost walked out on the whole thing. He probably could've talked me into some other payment increasing deal if he didn't pull out GAP insurance first. This insurance generally isn't even offered on used cars, at least at "good" dealers. So I give Kyle five stars and the finance guy 2, at least he backed off fairly quickly. More
Easiest vehicle purchase I've ever made, from test drives to paperwork. They got the car from out of state fast. The car has in perfect condition, fully fueled and ready to go. Paperwork was well prepared to paperwork. They got the car from out of state fast. The car has in perfect condition, fully fueled and ready to go. Paperwork was well prepared and just took a few signtures, not much Q&A requried as it was prepared prior to my arrival. More
Bonnie was exceptionally knowledgeable about the used car buying process and was a pleasure to do business with. I would highly recommend her to anyone in the market for a new or used vehicle. The comfort buying process and was a pleasure to do business with. I would highly recommend her to anyone in the market for a new or used vehicle. The comfort level at the dealership was also pleasant. I particularly enjoyed the low pressure sales methods. Great experience! More
The wife and I visited Prime Volkswagon of Saco to check out a couple CC's they had on the lot with no intention to buy right away, we were 'serious lookers', but wanted to look some. We were warmly greete out a couple CC's they had on the lot with no intention to buy right away, we were 'serious lookers', but wanted to look some. We were warmly greeted by the Prime staff and enjoyed their eagerness to answer our questions, knowledge of the models and options, and their sense of humor. They have perfected the balance of being attentive but not pushy. We were given a great price on a CC Luxury edition and a fair trade in value for our 2003 Honda Accord. Everything was laid out for us in an easy to understand manner, and we enjoyed the whole experience. Looking forward to dealing with this stellar crew in the future, enjoying the CC now. More