Volkswagen Saco

This was our second time purchasing a Volkswagen from this dealership and with Mike. We can't say enough, very good experience! No pressure, friendly service. Thanks! and we love our new car! this dealership and with Mike. We can't say enough, very good experience! No pressure, friendly service. Thanks! and we love our new car! More

This was our second new car purchase with Mike! Everything went smooth from start to finish...Would recommend anyone looking for a new vehicle to start at Prime VW! Everything went smooth from start to finish...Would recommend anyone looking for a new vehicle to start at Prime VW! More

Requested quote online on 8/31/13 aound 3 pm. Received call within 15 minutes from Richard Demsey reviewing my inquire and committing to send quote out later that afternoon. I received an email confirmat call within 15 minutes from Richard Demsey reviewing my inquire and committing to send quote out later that afternoon. I received an email confirmation that reinforced the commitment to give quote based on data obtained on the phone; make, model, etc... Never received qoute as promised, so I sent email onSsunday, 9/1/13, stating my displeasure of above listed circumstances. To date, I have receive no follow up correspondence from this dealership...purchase a 2013 Volkswagen Passat TDI at alternate dealership that actually gave outstanding service and followed up on commitments! More

Our initial experience with the dealership was not good and we communicated the experience to Rich Dempsey, the general sales manager, who contacted us after business hours the very same day of our experie and we communicated the experience to Rich Dempsey, the general sales manager, who contacted us after business hours the very same day of our experience and asked for the opportunity to make it right. Knowing the Prime family as we did (4 cars have come from the Prime family) we wanted our business to remain local. Rich paired us up with Zach Bean as our sales person. Zach was knowledgeable and enthusiastic about the product, answering all our questions, as well as explaining the options/differences each car had that we hadn't even thought of since it's our first VW. I was glad to have the opportunity to return to dealership for an entirely different experience and would not hesitate to recommend family and friends to them. The dealership were quick to follow up on constructive criticism and made the necessary changes to win our trust. More

The people at Prime VW and our salesman, Kyle Spencer, were amazing! We knew what we could afford and after finding a vehicle that fit our needs and budget, they worked with us to make everything happen a were amazing! We knew what we could afford and after finding a vehicle that fit our needs and budget, they worked with us to make everything happen as smooth as possible. Kyle was a great guy to deal with and made us feel like he really cared about our needs and wants and did the best he could by us unlike other dealerships we've been to. We will be shopping Prime from now on! Thanks Kyle!! More

Mr. Bean was extremely helpful throughout the whole process. We had a wonderful experience due to his professionalism. Me and my wife are extremely excited about our new passat! process. We had a wonderful experience due to his professionalism. Me and my wife are extremely excited about our new passat! More

I purchased my EOS from Prime Auto in Saco and was very happy with my overall expericence. I live in Rochester NH, so naturally, going to Berangers in Rochester would be MUCH more convenient for me (and sa happy with my overall expericence. I live in Rochester NH, so naturally, going to Berangers in Rochester would be MUCH more convenient for me (and save me on GAS and TIME!)....HOWEVER, the Service at Berangers is severly lacking! I did stop in there TWICE to ask a couple questions about my NEW VW Eos, only to be treated rudely..so rudely, that I've gone back to Prime ever since. I was encouraged to give Berangers another try (by a corporate VW person, for the convenience of them being SO close to where I work)...and so, when I needed a new set of Windshild wipers ($50,00!!) I went to Berangers (since it was 3 minutes from where I work!!) and they just handed them to me after I paid, never offering to put them on for me!!! I ended up having my co-worker take my car back down on her lunch hour, with my receipt and she asked them to please put them on!! (she has a family member that works at Volkswagen (in the corporate office). That was it for me....I now, just go to Prime, where they are pleasant, take great care of my car..and when they are done, they've cleaned it for me too!!! :) When I arrive, they give me the impresson that they remember me and my car! I tell everyone who asks where I got my car about Prime and the customer service there. My daughter is a VW lover, she has a GTI, she bought a used GTI and she went to Beranger to have a diagnosics run..she specifically asked them to JUST RUN the diagnostics charge on her debit card and to please CALL her before they run her card..she was going to pay cash for the water pump...they ended up running everything on her card..causing an overdraft (which she told them would happen) long story short...another example of their lack of care & customer service!! They never wrote anything down about her conversation with the service tech. and when she called upset...they didn't care or apologize. She goes to H2O in Ocean City Maryland every year for their VW event...so she's a VW lifer!! Someday, when she's in a position to buy a NEW VW or a newer used VW, I've told her I'll bring her to Prime! Thank you for your great service! Annette D'Amour More

Bil Weidner is so helpful! What a pro! I recommend him to my family and friends all the time! Bil has so much knowledge of VW's! to my family and friends all the time! Bil has so much knowledge of VW's! More

If you are leery of car salesman, fear no more! Work with Bil Weidner at Prime VW -- he is friendly, extremely knowledgeable, and not at all pushy. I've already recommended him to one of my friends, and I wi Bil Weidner at Prime VW -- he is friendly, extremely knowledgeable, and not at all pushy. I've already recommended him to one of my friends, and I will continue to send people his way. More

I had the best experience buying from Kyle Spencer at Prime VW in Saco, me. Kyle was very friendly and knew all the answers to the questions we asked. I will always recommend my friends to go buy from h Prime VW in Saco, me. Kyle was very friendly and knew all the answers to the questions we asked. I will always recommend my friends to go buy from him. Thank you Kyle for such a grate car deal. I love my Jetta! More