Volkswagen Saco

Relaxed but Knowledgeable staff Most of us research online before even contacting a dealership so its nice when they surprise you with great service and some recommendations! I knew Most of us research online before even contacting a dealership so its nice when they surprise you with great service and some recommendations! I knew what I wanted and what my price range was going in, but the Sales Reps ( Zach and Nick - a little) were knowledgeable and helpful to make sure I was getting what I wanted for features, value and reliability. I was downsizing so MPG was important but I also wanted a car that didn't feel like a mini, after driving an SUV for so long. Zach showed me one I had not considered and compared the two so I could think about it and make a better choice. When it came time to taking home the car, Kevin in the finance department was helpful and not pushy. All in all, they all gave me great service and weren't pushy or trying to rush me into anything. It was more about getting what I wanted and what would really work for me! I also like that if I had seen a car at another Prime Dealership they would get it for me, so I wouldn't haven't to explain my life story to another Sales Rep. More

Above and beyond service I’ve been servicing my 2016 VW Passat at a Prime in Saco for 3 years. They always do a great job and are fair about the service my car needs. Today, I I’ve been servicing my 2016 VW Passat at a Prime in Saco for 3 years. They always do a great job and are fair about the service my car needs. Today, I left my car for a service that included a Maine state inspection. I absent-mindedly let my registration lapse. My service writer, Colton called me about it. Since I did not have time to renew my registration, Colton offered to do it for me online. That’s going above and beyond for customer service. Thanks, Colton. More

Car check up I had a question about my brakes and the staff was very knowledgeable, friendly, and helpful when describing my car to me. Highly recommend this deale I had a question about my brakes and the staff was very knowledgeable, friendly, and helpful when describing my car to me. Highly recommend this dealership. More

Perfect The service Always is the best. My car gets always what need from professional people always there honest with me , The service always is the best The service Always is the best. My car gets always what need from professional people always there honest with me , The service always is the best.The prices are good The people is good . More

Great first time buying experience! Yesterday I went to Prime Volkswagen as I was in the market for a new vehicle, and one that stood out to me was the 2019 Tiguan. I walked inside and w Yesterday I went to Prime Volkswagen as I was in the market for a new vehicle, and one that stood out to me was the 2019 Tiguan. I walked inside and was immediately greeted by Rich who introduced me to my salesperson Joe. Joe immediately made me feel at ease and was able to show me the differences between the S and SE models of the Tiguan. By paying attention to my wants and needs, he explained all of the features between the two models in a way that was easy for me to understand. After driving both vehicles, we decided the SE was the one I wanted. When we went back inside, both Joe and Rich were able to work with me to get a payment that I was comfortable with and were completely transparent throughout the entire process. I then did my paperwork with the Buisness Manager Kevin who was equally as kind and transperant as Joe and Rich- I was in and out of his office in less than 10 minutes. Being a busy Saturday, Joe had another customer show up and I was introduced to another salesperson, Nick, who was overwhelmingly kind and accommodating. He made sure my vehicle was cleaned in a timely manner, and kept me updated throughout the process despite being busy himself. Overall I couldn’t be more thankful that my first experience purchasing a brand new vehicle was as fast and easy as it was. I want to thank Rich, Joe, Kevin, and Nick for all of their assistance in leaving me overwhelmingly confident that I made the right decision- not only with Volkswagen but also remaining a loyal customer of Prime. I love my new car and am so happy to have made the choice to visit Prime Volkswagen in Saco!! More

Prime VW is the best! Everyone including our service writer Colton, was very helpful and knowledgeable. We definitely will be doing business and service work again in the f Everyone including our service writer Colton, was very helpful and knowledgeable. We definitely will be doing business and service work again in the future. The customer service is top notch! More

Caring, thorough, competent There is nothing better when your car is in need than to have your service advisor be totally on top of the situation, doing everything he can to save There is nothing better when your car is in need than to have your service advisor be totally on top of the situation, doing everything he can to save you money while still doing what is ultimately best for the car. I could not be more satisfied and grateful. More

Friendly Service This was my first time for service at Prime, and I was greeted promptly upon arrival. During my visit I was asked if I wanted to wait or drop off my c This was my first time for service at Prime, and I was greeted promptly upon arrival. During my visit I was asked if I wanted to wait or drop off my car and was told what the time frame would be. I was very impressed with the timely completion of service to my car and with all employees with whom I had contact. The servicewriter was very through about the services performed and any concerns I might have in the future. I would recommend Prime service. More

Used car search experience I was looking for a specific used vehicle. My salesperson stayed in touch with me over a month or two, never frustrated with my slight changes in pre I was looking for a specific used vehicle. My salesperson stayed in touch with me over a month or two, never frustrated with my slight changes in preferences. I ended up with a vehicle I am very happy with and at a fair price. More

Honest and professional service. This dealership has diagonistic capability there is both written and verbal discussion of what needs attention so that I can feel safe driving. If re This dealership has diagonistic capability there is both written and verbal discussion of what needs attention so that I can feel safe driving. If repairs are too long, there are loaners and a shuttle. Matt is a great communicator and listener. I have been to other vw dealerships; and Pime is best that I have encountered so far. More