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Volkswagen Saco

Saco, ME

4.8
543 Reviews

784 Portland Rd

Saco, ME

04072

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Showing 543 reviews

December 19, 2021

I brought my Audi in for service after reading a prior review. They were able to accommodate my schedule, service was excellent, and made my day! Would highly recommend this team. Michelle More

by sweetshibumi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Wilson
Dec 20, 2021 -

Volkswagen Saco responded

We are always happy to see that our guests are receiving nothing short of the very best service when they come to Prime Volkswagen - Saco. Thank you for your great review!

November 07, 2021

The sales department leaves alot to be desired they need help with customer relations they arent very friendly or organized in my opinion More

by piercedavid1981
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vadim Mahklis, Steven Wilson
Dec 15, 2021 -

Volkswagen Saco responded

Thank you for your feedback about your experience with our sales department because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Richard Dempsey General Manager rdempsey@driveiragroup.com

Dec 15, 2021 -

piercedavid1981 responded

You can tell the sales department what my feedback was or xxxx i'll stop in and tell them in person if you'd like i've never been bashful in my life theres no sense starting now i'll own up to what i said

November 01, 2021

In the early 60’s my wife and I purchased our first new car. Back then automobile salesmen were not well liked because with a few exceptions they didn’t really listen to what the customer was saying, what More

by Tom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael, Rich, Sondra
Nov 02, 2021 -

Volkswagen Saco responded

Thank you for taking the time to reach out with your important feedback, Tom! We're so happy to hear that Michael, Rich, and Sondra exceeded your expectations - that's what we strive for! Customer satisfaction is our #1 priority so we love hearing that you had such a seamless buying experience with us. We hope you and your wife enjoy the new ride. Take care! - Prime Volkswagen - Saco

October 30, 2021

Had a great experience Eric was great to work with I would recommend this dealership anytime and did I say Eric was great More

by cooch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Nov 01, 2021 -

Volkswagen Saco responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful purchase experience working with Eric and the Prime Volkswagen - Saco team. Drive safely, and we hope to see you back next time!

August 25, 2021

Courteous, knowledgeable. Services required were intelligently explained with available options offered. Prime VW, Saco service department deliver! More

by rpinsopo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Aug 25, 2021 -

Volkswagen Saco responded

We're so glad to hear it! Thanks for trusting Prime Volkswagen - Saco with your service needs and for leaving such a kind review - we'll be here when you need us next!

July 14, 2021

Colton is very knowledgeable and always spends the time to explain the issues with all of the cars I bring to Prime for service. He is the main reason why I feel comfortable bringing my VWs (and Audi) the More

by rob_bartlett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colton Proulx
Jul 14, 2021 -

Volkswagen Saco responded

Rob - Thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with Colton and the Prime Volkswagen - Saco team. Drive safely, and we hope to see you again down the road!

June 28, 2021

Everyone was very helpful! Savannah was very accommodating and not pushy. Nick was very efficient and straight forward with us. Laura was very helpful and communicative with me as far as the ser More

by Zachskater123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Savannah, Nick, Laura, Zach
Jun 28, 2021 -

Volkswagen Saco responded

Thank you for taking the time to share! We appreciate your business and are happy to hear that Zach, Savannah, Laura, Nick, and the team went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back at Prime Volkswagen - Saco!

May 25, 2021

I received great attention from the service team at Prime VW Saco Maine. I would highly recommend the service department at Prime VW for service on your vehicle. More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colton
May 26, 2021 -

Volkswagen Saco responded

Dave, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Prime Volkswagen - Saco, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

May 21, 2021

Very unpleasant experience, dishonest pricing, they tried to tell me a car was almost 1k more than the price on the window sticker, They acted as if by honoring price on vehicle they were doing a favor.. the More

by Sparktender
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bil and sales manager
May 24, 2021 -

Volkswagen Saco responded

We are grateful for your repeat business and I'm so sorry that this wasn't the impression we left. It's very disappointing to read that we didn't provide the straightforward service we pride ourselves on. I'd like to learn more about what happened here, but I won't be able to find your contact information from this review. Please consider giving me a call. Thank you, Mike Mullen - Sales Manager - 207-571-3949

Jun 11, 2021 -

Sparktender responded

Ive Driven by a few times, their high pressure tactic saying their raising the price of the car doesn’t seem to be working, same car, still there… shoulda thrown in floor mats we asked for, huh…

November 19, 2020

I researched all over the state of Maine and the internet to find the best deal I could on this loaded 2018 Chevy Equinox. Skeptically(due the the normal buying process) I reached out to Prime VW in Saco to More

by Lawman1101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe and Nick
Nov 20, 2020 -

Volkswagen Saco responded

Bruce and Melissa- thank you for shopping at Prime Volkswagen - Saco and for sharing your feedback. We are committed to finding the best option for guests and I am thrilled to hear that Joe and Nick walked you through the sales process. Congrats and safe travels!

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