
Volkswagen North Scottsdale
Phoenix, AZ
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Tukk did exactly what he said he would do for me. Nate got me better financing than I thought I could ever get. Tukk listened to what I wanted and then he found it for me. He did nto force me into a veh got me better financing than I thought I could ever get. Tukk listened to what I wanted and then he found it for me. He did nto force me into a vehicle just to make a bigger sale. I purchased the vehicle today and for the first time in my life, I don't feel like I got a bad deal on purchasing a vehicle. I'm looking forward to a lasting relationship with the dealership for future car needs as well as for servicing of the vehicle I purchased today. More
I called this dealership to ask a question about a car advertised on Autotrader. The salesman who answered, Bruce, said he was with another customer, but would call me back shortly. Bruce called back a advertised on Autotrader. The salesman who answered, Bruce, said he was with another customer, but would call me back shortly. Bruce called back a little while later, but I was unable to answer the phone at the time. I got a new voicemail notification and when I checked the message, I was quite surprised by the message that was there. Apparently, Bruce did not realize he was being recorded. All I heard were some choice words about me in the third person. This was unprofessional and gave me a bad impression about his opinion of potential customers. I called back to report this to a manager. Bruce answered and denied that the person heard speaking in the voicemail was him. He transferred me to a manager's voicemail. Two days later and I still hadn't received a call back. It was at that time, at which I originally posted this review. Update: Upon first posting this review, the dealership did promptly contact me. They offered up a sincere apology for the incident, which was nice of them. I spoke with the general manager and he seemed serious about making things up to me. Unfortunately, the car I had been interested in during the previous weekend was sold by the time I had another opportunity to make it to the dealership. It was also listed on Ebay at the time I was asking questions about it, which would have been nice to have been told. Its too bad this car was sold because it was exactly what I was looking for. The new salesman I was working with over the phone tried to get me interested in 2010 vehicle, but would not give me a clear price over the phone/email. As we exchanged emails, this car too was sold. More
This is the 3rd VW I have bought from VW North Scottsdale. 2 of them from Ross. He is a low stress salesman. We tried to make a deal in 2009 but the numbers didn't work, but there was no high pres Scottsdale. 2 of them from Ross. He is a low stress salesman. We tried to make a deal in 2009 but the numbers didn't work, but there was no high pressure to do it. I came back in 2010 and it worked this time. Each time I visit for service, if Ross is on duty, he greets me and we chat for a few minutes. I will probably purchase the New Jetta in about 3 years, or maybe the new Passat replacement. I recommend VW North Scottsdale -and buy one from Ross. More
Bruce Lama listened to what vehicle I was interested in. He with "no-pressure" showed me the inventory, explained the differences, and allowed me to reach my own conclusion. The final price negotiation was He with "no-pressure" showed me the inventory, explained the differences, and allowed me to reach my own conclusion. The final price negotiation was "straightforward and fair". My new car needed some bodywork (hail damage common to our area, and the dealership provided all the necessary correction at no cost to me and in a prompt manner (after the sale had been completed!!!!) More
David worked with my boyfriend and I, patiently, for over a year. We struggled to decide whether repairing my Passat was best or purchasing a new vehicle. He made our new purchase of a VW Beetle easy and s a year. We struggled to decide whether repairing my Passat was best or purchasing a new vehicle. He made our new purchase of a VW Beetle easy and stress free. It was a quick in, quick out, no hype sale. He was friendly and I would go back to him in a heartbeat and refer him to all my friends. Can't say enough...he's great! More
DAVID BONANO IS SO KIND & MAKES BUYING A CAR EASY! VERY RESPECTFUL OF MY TIME, FUN AND LISTENS TO WHAT YOU WANT. WE'VE PURCHASED 2 CARS FROM HIM & SOON TO BE A 3RD. I HIGHLY RECOMMEND HIM. THE SERVICE TEA RESPECTFUL OF MY TIME, FUN AND LISTENS TO WHAT YOU WANT. WE'VE PURCHASED 2 CARS FROM HIM & SOON TO BE A 3RD. I HIGHLY RECOMMEND HIM. THE SERVICE TEAM (ROB CHANDRA) HAS ALWAYS HELPED & EVEN CAME OUT TO SAY HELLO WHEN I WAS THERE TO PURCHASE MY NEWEST CAR. THANKS VW OF NORTH SCOTTSDALE!! More
Our salesman was Tim, I forget his last name but his number is 480-538-4776. We have been looking for a new car for 2 months now and we liked the feeling we got with this dealership and with this salesm number is 480-538-4776. We have been looking for a new car for 2 months now and we liked the feeling we got with this dealership and with this salesman, we told him what we were looking for and he walked us right to a car within our price range and didnt try to upsell us to something we couldnt afford or didnt need. He spent about 3 hours with us and we test drove 3 cars, he was calm collective and not all jacked up on crack like most car salesman tend to be. We went through some numbers and told him about our situation with our car being severely upside down and us needing to roll it over into the loan, we told him our credit score was over 700 and he went with that and came back with professionally written up numbers for us to go over and review for 2 of the 3 vehicles we test drove. Most dealerships just put numbers on the back of a piece of paper with sharpie, at least this was professional and didnt look like a 3 year olds coloring book. The prices were actually the lowest, we looked around and found other TDI Jetta's, thats what we decided on, and they were right inline if not much lower than the other dealerships with all of the options included. We ended up not buying any vehicle in the end, but if we did it would definitely have been with Tim at this dealership. We were jerked around big time at Right Toyota and more than loved our experience here. I actually called Tim to tell him that we werent going to buy the car after we called back and said that we were. Again no pressure, but he did call back and ask if he could do anything that would help us make a decision, and again no pressure just trying to do his job, that I can definitely appreciate. Thanks Tim sorry we didn't buy the car, next time were coming to see you first. More
We have had Rob Chandra as our Service Advisor since purchasing our first VW in 2001. Since then he has consistently exceeded our expectations in customer care. We drive past 3 other VW dealerships for purchasing our first VW in 2001. Since then he has consistently exceeded our expectations in customer care. We drive past 3 other VW dealerships for our service - WE TRUST ROB! We have never driven away from North Scottsdale VW wondering if we really needed a part or the service that was done. Rob explains everything in enough detail to make us comfortable and happy. You can try the rest but if you want the BEST go see Rob. More
I have been a customer since 2002 (2000 VW Beetle), and most recently, my 2008 Jetta. My professional relationship with your dealership has been outstanding, and I look fwd. to Knowing that your entire st most recently, my 2008 Jetta. My professional relationship with your dealership has been outstanding, and I look fwd. to Knowing that your entire staff will be working with, and for me, concerning the recent accident with my car. Communication, validation and being treated with intergrity means a great deal<>thank you! More
My experience with them was wonderful. They were very friendly, knowledgeable, and willing to work with you. They were also very quick and tried to get me in and out of there. When they said the car wo friendly, knowledgeable, and willing to work with you. They were also very quick and tried to get me in and out of there. When they said the car would be ready for pick-up, it was actually ready early. They were very honest and reliable. So far it has been a wonderful experience and I am looking forward to owning my first Volkswagen. More