Volkswagen North Scottsdale

I'll preface this by first saying that it's very uncommon in this day and age to receive such friendly, honest and accommodating service from a car dealership (and especially a Volkswagen dealership). I'v in this day and age to receive such friendly, honest and accommodating service from a car dealership (and especially a Volkswagen dealership). I've been using VW North Scottsdale almost exclusively ever since I purchased my 2007 GTI from their lot almost 4 years ago. I shopped about 3 or 4 different dealers in town, knowing exactly what I wanted and these guys were the only ones that were able to get me what I wanted for a fair price. Tukk Hysi (my salesperson) is extremely friendly and always non-pressure in his demeanor. Very funny, too! Rob Chandra has been my service advisor since the day I rolled my GTI off the lot and he's always been a pleasure to work with. He never tries to up-sell me on services I don't need and handles my car's service efficiently and professionally. The sales manager, Jim Knights (who was my finance manager at the time of sale) always makes it a point to say hello whenever I walk in. On my last visit, my car's airbag fault light went on and I was around 3000 miles out of warranty. Rob still took it in, no questions asked, to check it out (not even a diagnostic fee) and they ended up fixing the problem under recall, in addition to replacing my ignition coils (also under recall). Aside from the oil change I requested, it didn't cost me a cent and they even drove me down the street while I was there to pick up some lunch. Great service as always! I have a VW dealership closer to me (about 5 miles away), but even at 25 miles away, VW North Scottsdale will continue to get my business. If my next car is a VW (probably will be), I'm definitely buying it there. More

After I purchased a new Toureg from VW North Scottsdale I decided to add a few assessories available for the vehicle. Robert took time to explain a couple of different options to me regarding all weather mat decided to add a few assessories available for the vehicle. Robert took time to explain a couple of different options to me regarding all weather mats, cargo protection, splash guards, and a few other items I have interest in. His interest in selling me the right part for the intended use seems very genuine, His product knowledge is extensive, and his suggestions have been right on target and right on time. More

It was a great deal from start to finish. Bruce was a great person to work with. After the back and forth of making a deal, we finished up in the finance dept very effortlessly. The finance guy knew we w great person to work with. After the back and forth of making a deal, we finished up in the finance dept very effortlessly. The finance guy knew we were tired and wanted to go home. Just a great place to do business with! More

Had an excellent experience at North Scottsdale Volkswagen in dealing with Tim and Bruce on a pre-owned vehicle. Tim spent a considerable amount of time in working with us looking at various makes Volkswagen in dealing with Tim and Bruce on a pre-owned vehicle. Tim spent a considerable amount of time in working with us looking at various makes and models of pre-owned vehicles and narrowing down to an Audi A4 and then when we went back the following day in working with Bruce on a deal and walking away very satisfied. This is my second experience in dealing with Penske Dealerships and both were outstanding. More

In January 2010 I purchased my "Pre-Loved" 2006 Jetta from VW North Scottsdale. Shortly after taking the vehicle home I realized it had a very small oil leak that would likely go un-noticed at a d Jetta from VW North Scottsdale. Shortly after taking the vehicle home I realized it had a very small oil leak that would likely go un-noticed at a dealership among other small issues. I made my appointment with the service department and Rob Chandra. Rob got the leak taken care of and even put me up in a loaner car while my vehicle was in for repair for a few days (part needed to be delivered). Since then I have put nearly 30,000 miles on my Jetta and it has only been in the hands of Rob & VW North Scottsdale. For service needs. They take excellent care of their customers and never try to have you perform unnecessary services. The staff is always friendly and respectful, I drive 25 minutes out of my way to come to this dealership rather than hit the dealer 5 minutes from my home. Thanks Rob! More

I have been working with Mr. Bonanno for a while now on what car I was going to get. He was extremely patient and never pressured me into making a decision. Once I decided what VW I was going to get he what car I was going to get. He was extremely patient and never pressured me into making a decision. Once I decided what VW I was going to get he was very helpful in explaining the different options and gave me a great deal on my trade and on the new vehicle. After the purchase he spent a long time walking me through how the stereo worked and helped me sync up my iPhone. I highly recommend Mr. Bonanno and will definitely work with him again in the future. More

I'm worn out! After visiting a half dozen other dealers and researching cars on the internet, "Consumer Reports" and spending hours reviewing all the material over many days, I walked into VW North Scottsd and researching cars on the internet, "Consumer Reports" and spending hours reviewing all the material over many days, I walked into VW North Scottsdale. I was greeted by Bruce Lama who was anything but the stereo typical predatory salesman. I soon felt like I had arrived. He tolerated all my questions, showed me the car inside, outside and under the hood. All other dealers I had to ask to see the engine. Most take the engine compartment for granted; I don't. He respected my inquisitiveness. Bruce listened carefully to what I wanted (a GTI) and offered his recommendations. Over a few days of reviewing detailed information and talking to Bruce I determined exactly what I wanted and VW North Scottsdale did not have it. Bummer. They reviewed other inventories and found the exact car I specified and brought it to the dealership that afternoon. They did the dealer prep and I drove it home the next day. While I was there I experienced several things I did not notice elsewhere. Former customers made it a point to greet Bruce. That's special. Indeed, it did not take me long to feel a genuine friendship and know that Bruce was doing everything he could to satisfy me. He spent an hour or more showing me absolutely everything there was to know about my new car. A car purchase is nothing I look forward to. Bruce and the team at VW North Scottsdale made it a much more satisfying experience. They get my vote as a quality and customer oriented dealership. More

Very Helpful and friendly! I recently had to pick up Very Helpful and friendly! I recently had to pick up some parts for my wife's VW and I decided that I would try to check the local dealers to see i Very Helpful and friendly! I recently had to pick up some parts for my wife's VW and I decided that I would try to check the local dealers to see if they could help with the correct part numbers. The first dealership I called was not very helpful and felt like was bothering them by asking them to check to see if they had any parts, and there prices were way to high. I was used to that and expected it which is why I normally prefer not to deal with dealerships. I decided to call one more dealer because I did not trust the first one. I am very glad I did. When I called I spoke to Jason in the parts department and he was friendly and looked up the parts and even caught that I was missing a part from my list. He emailed me a list of all the parts I was looking for and the part numbers. Prices were much better then the previous dealer and they had most of the parts in stock and what they didn't they could get it quickly. With the experience that I had over the phone and how helpful Jason was I decided to buy the parts from them. When I arrived at the dealership as usual I was greeted by a sales person. When I told him I was just there to pick up some parts rather then being upset that I was not there to buy a new car he walked me through and showed me where the parts counter was. Once at the counter I spoke to Robert was able to look up the parts that I had on hold and had them out in no time. He made sure all the parts were correct and I had everything I needed. It seems like everyday I am more and more disappointed that customer service is a thing of the past. I was only at Volkswagen of North Scottsdale to pick up a couple of parts but everyone there still treated me like I was a customer and did not blow me off just because I was not there to buy a car. Experiences like this are what will make me come back to them again and again especially when I am looking for a new car. They truly understand that the level of service you offer has nothing to do with what the person is buying its about keeping your customer happy. Today I was only buying parts but because of how I was treated when it comes time to purchase my next car It will be with them. Thank you Robert and Jason for showing me that people still know the meaning of customer service. More

BOTH TUKK HYSI AND DAVID BONANNO WERE AWSOME SELL REPS. THERE WAS NEVER ANY HIGH PRESSURE AND THEY BOTH WERE EXTREMLY FRIENDLY!! NOT ONLY THAT ( HOW MANY DEALERS WOULD SEND YOU OUT IN A NEW CAR WITH A TOT THERE WAS NEVER ANY HIGH PRESSURE AND THEY BOTH WERE EXTREMLY FRIENDLY!! NOT ONLY THAT ( HOW MANY DEALERS WOULD SEND YOU OUT IN A NEW CAR WITH A TOTALLY FULL TANK OF GAS ) NEXT TIME I'M IN THE MARKET FOR A CAR I'M HEADING THERE; EVEN THOUGH IT IS A 25 MILE ONE WAY TRIP FOR ME. I WILL RECOMMEND THIS COMPANY TO MY FRIENDS ALSO !!! More

I purchased the wrong floor mats that did not fit my car. I called once I realized this and they told me they would be able to fix the mats to fit my car. The right parts were set aside for me. I came back a I called once I realized this and they told me they would be able to fix the mats to fit my car. The right parts were set aside for me. I came back and they fixed them for me very quickly and made sure they worked. They were helpful and friendly. More