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Volkswagen North Scottsdale
Phoenix, AZ
361 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 361 reviews
August 29, 2020
I purchased a 2004 new beetle convert new from this dealership. The car is unique because it has been tricked out (tuned) they only had master mechanics work on it. Thanks in part to this dealership it dealership. The car is unique because it has been tricked out (tuned) they only had master mechanics work on it. Thanks in part to this dealership it is an attention getter for a car you would expect this from. More
by Kickenchicken
Employees Worked With
Gabriel Amaya
August 28, 2020
This Volkswagen dealership always takes care of me and treats me well! I always appreciate how friendly and helpful the staff always are to me and others as well. It truly feels like they want the best fo treats me well! I always appreciate how friendly and helpful the staff always are to me and others as well. It truly feels like they want the best for me and I love coming back. This is in big part to John Thames, he has been my technician since I moved to the area about a year ago and I trust him with my vehicle knowing he will get the job done correctly! I would highly recommend Volkswagen North Scottsdale and to go in and see John for any maintenance needs you may have! More
by Jeff May
Employees Worked With
John Thames
August 27, 2020
I purchased an Atlas Cross Sport from here. I looked over the car before leaving the dealer and there was 2 prominent scratches in the paintwork on the back passenger door. Both were agreed to be repaired by the car before leaving the dealer and there was 2 prominent scratches in the paintwork on the back passenger door. Both were agreed to be repaired by sales as was installing a home link mirror. I garaged the vehicle for a few days before I need to go to the store, I obviously park outside so it's in the blazing sun, I get in the car and turn the ac on.....it's not cooling. I took the car to my local dealer the next day and it seems that the ac has been "fixed" previously and failed to be repaired correctly. Remember that this is a brand new car with now only 300 miles. VW North Scottsdale shame on you for selling a defective car and trying to cover it up with a cheap repair instead of replacing the system. Update- I have just been to this dealership to have the mirror fitted and the scratches touched up. I waited 3 weeks for them to contact me to schedule this before I finally contacted them. I pull in to service and I am told they have no record of paint needing touch up. I said it was agreed when I picked up the “brand new” car. He says ok I will speak to the salesman. Over 2 hrs later I am told my car is ready, but no paint done, as it’s salesman’s day off and we can’t confirm it was approved. The GM said we will have to wait for him to come back to work. Are you kidding me? I am not lying! It was scratched, when I collected the car!!! I am told they will let me know. I live 40 min away from this dealership. I have had the car less than a month, it’s been in the shop for a week for faulty ac. Back for the mirror and now it will have to go in again for paint that they don’t seem to want to fix either. Avoid this dealer if possible. More
by SC
Employees Worked With
Larry Tabloff
August 13, 2020
I Purchased my certified used Jetta through North Scottsdale VW . It was the best buying experience I’ve ever had , absolutely no pressure. The service department is excellent. I’ve had a couple war Scottsdale VW . It was the best buying experience I’ve ever had , absolutely no pressure. The service department is excellent. I’ve had a couple warranty issues repaired.John Thames. in the service department is extremely knowledgeable, he always explains everything I feel very confident in taking my car there.I would recommend this dealership to anyone looking to buy a new or certified used VW . More
by Barbara E
Employees Worked With
John Thames
August 08, 2020
Great communication provided all information requested we went with another brand vehicle based on VWs lack of options we were looking for without purchasing a higher prices model went with another brand vehicle based on VWs lack of options we were looking for without purchasing a higher prices model More
by wwiseman62
Employees Worked With
Catherine Wolff
August 05, 2020
John always takes great care of me. He’s always able to get me in when I need an appointment and takes great care and never over estimates for me. I have never had a service representative that is so consi get me in when I need an appointment and takes great care and never over estimates for me. I have never had a service representative that is so consistently good at customer service More
by Marilyninphx
Employees Worked With
John Thomas
July 23, 2020
Very thorough. Price for service was reasonable. Had a dispute regarding damage to the loaner vehicle. Still pending. They know my thoughts on the subject. dispute regarding damage to the loaner vehicle. Still pending. They know my thoughts on the subject. More
by tberry49
Employees Worked With
Tom, Debi
July 16, 2020
Service was done promptly and properlyGave me an Service was done promptly and properly Gave me an estimate of the cost prior to leaving the shop, notified me by phone that my car service was comple Service was done promptly and properly Gave me an estimate of the cost prior to leaving the shop, notified me by phone that my car service was completed and ready to be picked up. Paid for my charges and had the car pulled up and ready in less than five minutes. More
by Jwilson_az
Employees Worked With
Tim in Service
July 09, 2020
The best experience ever. 2 minutes after I called requesting info on a vehicle Karson sent me a detailed video answering all my questions, that was great not only I got my answers but also a great vi requesting info on a vehicle Karson sent me a detailed video answering all my questions, that was great not only I got my answers but also a great view of the vehicle. That help a lot. Larry and Karson were amazing fast response great deals smooth transaction. AAA+++ HIGHLY RECOMMEND. More
by arturovarela79
Employees Worked With
Karson Vigil, Larry Tabloff, Sean Weaver
