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Volkswagen North Scottsdale

Phoenix, AZ

4.7
361 Reviews

7001 E Chauncey Ln

Phoenix, AZ

85054

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Showing 361 reviews

October 29, 2020

I had never been into the dealership before and had only one goal and that was to find a Tiguan CPO, white. . . . and there was one on the lot. After excellent approach and knowledge by Josiah we struck a More

by mullardo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josiah Coleman. Five stars!
Oct 29, 2020 -

Volkswagen North Scottsdale responded

Glad to hear we had the vehicle you were looking for. Josiah and Larry will be happy to hear that you left satisfied. Enjoy your new car!

October 28, 2020

They got me in quickly, the repair was very timely, and they found something that needed to be fixed that I didn't know about. I appreciate their customer care and the way they look out for myself as an o More

by gkstenberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gabe, Sean Weaver
Oct 29, 2020 -

Volkswagen North Scottsdale responded

Hello, I am concerned to learn about your disappointment regarding your recent service experience. Your feedback is important to us, and I would appreciate the opportunity to address your concerns. Please reach out to me at a time that is convenient for you. Sincerely, Larry Tabloff General Manager Volkswagen North Scottsdale ltabloff@penskeautomotive.com

October 27, 2020

Excellent service department. John Thames is my service advisor - he's great. Very pleasant and fun to talk with and he really knows his stuff. He's happy to answer questions that range from the mundane More

by Agkimber11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Thames
Oct 28, 2020 -

Volkswagen North Scottsdale responded

Thank you for taking the time to write a review! We are thrilled to hear you're satisfied with the high level of customer service you received with John and with your repairs! We greatly appreciate your positive feedback, and we look forward to taking care of your auto needs in the future.

October 16, 2020

Low pressure honest process and the fastest checkout ever. Larry.and his team are committed to excellence. Highly recommend them if you are looking for a VW. More

by Hsquared
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim, Larry, Jerry
Oct 17, 2020 -

Volkswagen North Scottsdale responded

Thank you so much for taking the time to share what a positive experience you had with Larry and the team. We truly appreciate your recommendation. If there is anything further we can do to be of assistance, please do not hesitate to reach out to our team. We hope you have a wonderful day!

October 14, 2020

John Thames is a consummate professional. This service department exceeds expectations. We bought the car from another dealer, but choose to have our Tiguan service with John and the team. More

by Kody T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Thames
Oct 15, 2020 -

Volkswagen North Scottsdale responded

Thank you for the positive review and rating! We are happy to know that you have had good service experiences with us and with the help of our team, especially John. We value your business and we look forward to any future visits!

October 11, 2020

Be aware, always ask for the Money Factor they are using on the lease agreement or on the quote. They will give you a big discount and inflate the money factor ridiculously so you think you getting a great More

by moosT
Price
Recommend Dealer
No
Employees Worked With
Tom and Josiah
Oct 12, 2020 -

Volkswagen North Scottsdale responded

Hi, Thank you for bringing your concerns to my attention. We provided the money factor and all available requested discounts to you for over a month. We regret the terms were not to your satisfaction. If you'd like to discuss further, please feel free to email us again. Larry Tabloff General Manager Volkswagen North Scottsdale ltabloff@penskeautomotive.com

September 26, 2020

I love my main service guy. But, whoever did the actual cleaning of my vehicle, he did a really less than good job. Thank you More

by Gena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Sep 27, 2020 -

Volkswagen North Scottsdale responded

Gena, we're thrilled to know you received an overall positive experience from our Service Department. We certainly take your feedback into consideration and will relay your words to the team. We hope to deliver you outstanding service upon being given another opportunity. Thank you!

September 11, 2020

Love this dealership!! All are sooo nice and attentive to all my needs! Nate in sales & Tim in service are a true asset to North Scottsdale VW! More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim LaMay, Nate Hecht
Sep 12, 2020 -

Volkswagen North Scottsdale responded

Carol, thank you so much for your feedback! Nate and Tim will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 05, 2020

I went today for my oil change at this dealership because my previous dealership told me that "their waiting area wasn't available..." Craziest thing I'd ever heard so I was happy to take my business elsewhe More

by jteamaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Thames
Sep 06, 2020 -

Volkswagen North Scottsdale responded

Thank you for your kind words for John and our quality of services. We're happy we could help and we look forward to being of service to you again! Take care!

August 31, 2020

Easy and painless. I am overjoyed at the service and care I received in my new purchase. Go see VW Dave he's the cats pajamas More

by Tatersbug05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Bonanno
Sep 01, 2020 -

Volkswagen North Scottsdale responded

We're super happy to know that Dave provided you with a comfortable experience. Congratulations on your vehicle! Thank you so much for being one of our valued guests and we look forward to your next visit!

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