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Volkswagen Marin
San Rafael , CA
124 Reviews
Welcome to Volkswagen Marin. As part of the indiGO Auto Group, we prioritize continuous improvement and honor the heritage of the Volkswagen brand. At Volkswagen Marin we passionately activate customers' ownership! Our focus always to offer you a boutique car buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 124 reviews
September 22, 2023
All the staff at Marin Volkswagen were friendly and professional. Mo our salesman took his time to show my wife and I all of features of the vehicle we decided to buy. professional. Mo our salesman took his time to show my wife and I all of features of the vehicle we decided to buy. More
by aaron may
Verified CustomerEmployees Worked With
Cem Barandir, Mohd Sammur
September 21, 2023
The work done by service techs is generally fine. The serious problem has repeatedly been related to promised or even estimated timing for repairs with absolutely no reliability. Manager, Gabriel in The serious problem has repeatedly been related to promised or even estimated timing for repairs with absolutely no reliability. Manager, Gabriel in the service department is a bully, sarcastic and to be avoided. This alone lessens the quality of the entire department. I've had three encounters with him and he should be disconnected from any contact with the general public. On the other hand, Richard Odetto and Omar Ruiz are shining stars so it's really too bad that somebody in management can indirectly lessen their success. Current problem with my brand new car is still being sorted and though it has not been repaired since purchase over a month ago, Richard has helped me feel that someone is actually in my court. Gabriel blew me off and took absolutely no ownership of the problem despite being a manager in service. Poor show. Dump him before his behavior costs the dealership more money and reputation than it already has. Friends who own VWs purchased and serviced at this dealership have had similar experiences with this guy. Not isolated. More
by DAWEINSTEIN
Employees Worked With
Other Employees :
Richard Odetto
September 21, 2023
Always friendly and helpful service. The ride back home is a very convenient service. Not to talk about how nice the looks when I get it back The ride back home is a very convenient service. Not to talk about how nice the looks when I get it back More
by GUNNEL_BERGSTROM
Employees Worked With
September 20, 2023
Rude on the phone. Not punctual at all. Car took way too long to be fixed for a simple tire repair. They asked if it was ok to do the recall service on the car while Not punctual at all. Car took way too long to be fixed for a simple tire repair. They asked if it was ok to do the recall service on the car while it was there and I said that would be okay as long as I could pick up the car that day. Nobody responded to me and they went ahead with the recall repairs. Car wasn't read until the following day which was a day I knew i couldn't come in to pick it up. Closed over the weekend, so had to wait until monday to pick the car up. Check tire light was on again when my husband picked up the car finally on Monday. No apologies or any sentiment of understanding the great inconvenience to us. More
by MARADUBEY
Employees Worked With
Sergio
September 20, 2023
Always friendly prompt and efficient service. It’s a pleasure to work with Daniel and his team. It’s a pleasure to work with Daniel and his team. More
by richardjglaser
Employees Worked With
September 20, 2023
Great experience with the staff, made the recall issue easy to deal with. Thank you. easy to deal with. Thank you. More
by samara.levine
September 20, 2023
Jesse and the entire Volkswagen team made my transaction quite pleasant. I would do business with them again. quite pleasant. I would do business with them again. More
by kalel41306
Employees Worked With
