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Volkswagen Marin

San Rafael , CA

4.8
110 Reviews
Welcome to Volkswagen Marin. As part of the indiGO Auto Group, we prioritize continuous improvement and honor the heritage of the Volkswagen brand. At Volkswagen Marin we passionately activate customers' ownership! Our focus always to offer you a boutique car buying experience.
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720 Francisco Blvd W

San Rafael , CA

94901

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Showing 110 reviews

July 26, 2023

I had a great experience at this dealership where I brought my car for service. Everyone was very professional and friendly! More

by Marina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Sep 21, 2023 -

Volkswagen Marin responded

Thank you for taking the time to share your positive experience with us at Volkswagen Marin Marina. We're delighted to hear that your recent service visit was a great one! Our entire service team take great pride in providing professional and friendly service to all our customers. Your feedback serves as a wonderful testament to their dedication and commitment to ensuring that every visit to our dealership is a pleasant one. If you ever have any questions, need further assistance, or require any future service for your vehicle, please don't hesitate to reach out. We are here to support you, and your satisfaction is our top priority. Thank you for choosing Volkswagen Marin, and we look forward to serving you again in the future.

July 24, 2023

I recently had the most exceptional experience buying my son's first car at the dealership, and I can't help but share the wonderful service we received, all thanks to an outstanding Sales Consultant. From More

by ffreitas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Lommen
Sep 21, 2023 -

Volkswagen Marin responded

Thank you so much for taking the time to share your exceptional experience at Volkswagen Marin. We are delighted to hear about your positive experience, and we truly appreciate your kind words. Mr. Paul Lommen is indeed an invaluable member of our team, and we're thrilled to hear that he provided you and your son with outstanding service. Your description of his honesty, dedication, and commitment to understanding your needs perfectly encapsulates the qualities we strive for in our Sales Consultants. It's wonderful to know that Mr. Paul's patient and informative approach made your car-buying journey stress-free and enjoyable. Your son's happiness and the trust you've placed in us mean the world to us. We will make sure to pass along your compliments to Mr. Paul, and we're sure he will be thrilled to hear about the positive impact he had on your experience. At Volkswagen Marin, we are committed to providing exceptional customer service, and we're grateful for the opportunity to assist you in finding the perfect car for your son. Thank you for choosing Volkswagen Marin, and if you or your son ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

July 07, 2023

I am happy with the actual service resolution to the issue my car was having. With that said, I am very dissatisfied that my car was at the dealership for 3 days, they called me to come pick it up and More

by ID.4 owner
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
June 02, 2023

Sergio has been my service representative for some time now, and his customer service is always great. More

by LissettOrihuela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Zamorano
Jun 21, 2023 -

Volkswagen Marin responded

Thank you, Lissett, for taking the time to share your positive experience with us at Volkswagen Marin. We are so happy to know that Sergio was able to make this whole process seamless and effortless for you! Your continued patronage is truly appreciated. We strive to give exceptional service in every aspect of our customer journey experience-- we love that Sergio could bring this level of excellence at the shop each and every time. We'll make sure he receives compliments on your feedback! Thank you and we hope to see or hear from you soon!

May 08, 2023

I recently had the pleasure of visiting the Volkswagen dealership and utilizing their service department. I was extremely impressed with the level of professionalism and expertise provided by both the ser More

by Noah S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, Gabe , Sonnen Volkswagen
May 12, 2023 -

Volkswagen Marin responded

Thank you for the kind words about your experience with Volkswagen Marin, Noah! It's always rewarding to hear such wonderful feedback from our customers. We're so pleased that Ryan and Gabriel were able to take excellent care of you. Here at Volkswagen Marin, we pride ourselves in providing superior customer service, as well as expert knowledge along with quality repairs and maintenance. We are thankful that you chose us for your automotive needs and know that we will continue to strive for excellence. We hope that you'll think of us again in the future should you have any further automotive needs!

May 03, 2023

If I could give zero stars, I would! … my partner and I are in the market for a used car for his daughter. My partner found a Mini at this dealership that he was interested in purchasing. More

by jwh
Recommend Dealer
No
Employees Worked With
Sonnen Volkswagen
March 25, 2023

Thanks so much to all ,great people, very helpful, , Adel , moe ,Emily sinkford , l like a lot my car ! More

by Leticia2237
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adel,moe , Emily sinkford !, Sonnen Volkswagen
Apr 07, 2023 -

Volkswagen Marin responded

Thank you for your kind words, Leticia. We are so glad that the team at Volkswagen Marin was able to provide great service during your visit. We would like to extend special thanks to Adel, Moe, and Emily Sinkford for playing a significant role in helping making your car purchase experience positive. It is our mission to create a joyful automotive ownership experience and hearing that we have achieved this with you is something we take great pride in. If there's ever anything else we can do for you, please do not hesitate to reach out!

March 22, 2023

Omar was efficient, kind,helpful, I would highly recommend him and so far love my jetta' More

by vivinmv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar and manager
Apr 07, 2023 -

Volkswagen Marin responded

Thank you, Vivin, for your kind words about Omar and your experience with us at Volkswagen Marin. We are thrilled you love your Jetta and we're pleased to hear that Omar provided you with an efficient and helpful service. We pride ourselves on offering high-quality service here at Volkswagen Marin and we always want our customers to feel looked after. That's why we value feedback like yours so much; it helps us continue to be the best dealership in town! Again, thank you for your review and for choosing us for your car needs. We hope to serve you again soon.

March 18, 2023

Ask for Drew, you will have a great experience, he’s focused on service , providing all the information, a professional attitude with a smile. They have a Great Team at Marin VW More

by simarl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Espiritu, Victor Vala, Sonnen Volkswagen
Mar 20, 2023 -

Volkswagen Marin responded

Thank you for your kind words about our team here at Volkswagen Marin! We take pride in providing the highest levels of customer service and support and are thrilled you had such a positive experience with us. It is especially rewarding to hear when an individual from our staff has gone the extra mile to ensure that a customer leaves satisfied. Drew will be so pleased to know he made such an impression on you. We look forward to welcoming you back soon for all of your automotive needs. Thank you for your patronage!

February 15, 2023

The sales rep Abraham Ahmady was friendly, respectful and honest. He made the buying process easy and straightforward. I recommend him. More

by dcost
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sonnen Volkswagen
Feb 28, 2023 -

Volkswagen Marin responded

Thank you for choosing Volkswagen Marin, Dcost. I'm glad to hear that Abraham was able to provide excellent customer service and make the buying process easy for you. We appreciate your business and hope you enjoy your new vehicle!

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