Volkswagen Danbury

Service Advisor wasn't particularly knowledgeable or invested in saving costs. Repair options offered ignored recently replaced parts (not at dealer). Minimal effort was put into the diagnostic effor invested in saving costs. Repair options offered ignored recently replaced parts (not at dealer). Minimal effort was put into the diagnostic effort it seems. I have a high-mileage vehicle and am diligent with performing repairs, most of them are carried out at the dealership. However I have to pay attention to avoid duplication of repairs, or expensive repairs-as-diagnosis propositions. The Service Advisor didn't convince me they had the solution to my recurrent CEL issue (low fuel pressure code), which I already spent about $6,000 at another VW dealership in 2 separate occasions in February and March (detailed invoices were provided). I was bluntly offered to replace the low-pressure in-tank fuel pump (replaced in 2013) and control module (replaced in Nov. 2020). Possibly the fuel pump needs to be replaced, and I will perform that repair myself. The control module is brand new, so replacing it -even if it were under dealership warranty- would sound wasteful at best. Just swapping parts until the problem goes away really is not how to carry out a diagnostic. More

Experience was Excellent!!! Very friendly, responsive with answering all my questions. Very friendly. Delivery of car was smooth and hassle free. Explained the car features well. with answering all my questions. Very friendly. Delivery of car was smooth and hassle free. Explained the car features well. More

Joseph Haddad went above and beyond in finding the 2021 Golf I was looking for. His thoroughness and communication were impeccable. I had contacted other VW dealers who were unwilling to help, as if they Golf I was looking for. His thoroughness and communication were impeccable. I had contacted other VW dealers who were unwilling to help, as if they had no interest in selling me a car. They did not even attempt to redirect me. Joe was determined to track down the car i had my heart set on and he prevailed. Once he secured the car, it was the easiest car buying transaction I've ever had. The entire team at this dealership is service-oriented and I will recommend them without hesitation. THANK YOU!!! More

Service was done very promptly and I received a video as well explaining the state of my brakes and tires in a little checkup. As I waited, the facility was top-notch with good amenities to keep me busy in well explaining the state of my brakes and tires in a little checkup. As I waited, the facility was top-notch with good amenities to keep me busy in the meantime. Nice! More

Great experience with Danbury VW. We love our new Tiguan! We worked with Erik in the sales dept., very professional and knowledgeable on the product. Tiguan! We worked with Erik in the sales dept., very professional and knowledgeable on the product. More

Excellent service, Steve Epstein was outstanding. Because of him I bought a VW and our son Gustavo bought a VW as well, Thank you Steve! of him I bought a VW and our son Gustavo bought a VW as well, Thank you Steve! More

Whether major service or headlight replacement, the entire service team at Danbury VW are always professional, courteous and willing to assist with any issue or concern. Outstanding! entire service team at Danbury VW are always professional, courteous and willing to assist with any issue or concern. Outstanding! More

There are dealerships closer to me but I drive 50 minutes to go to Danbury VW dealership. Kept me updated on the progress of repairs. I liked the video sent by the mechanic showing me what they found. O to go to Danbury VW dealership. Kept me updated on the progress of repairs. I liked the video sent by the mechanic showing me what they found. Overall exceptional service. More

Only VW Dealership we like and would recommend. We drive Only VW Dealership we like and would recommend. We drive an hour to get to this dealership for service - if that doesn’t say it all ;) Only VW Dealership we like and would recommend. We drive an hour to get to this dealership for service - if that doesn’t say it all ;) More

I have worked with Steve since 2009. He is an amazing person, always looking out for the customers best interests!! Friendly, passionate and courteous always! person, always looking out for the customers best interests!! Friendly, passionate and courteous always! More