Volkswagen Danbury

I always wait for the vehicle maintenance. The waiting room is always clean, and well stocked with coffee and tea. Best of all, I am not left in the dark, they keep me posted on the progress. Overall, room is always clean, and well stocked with coffee and tea. Best of all, I am not left in the dark, they keep me posted on the progress. Overall, their consistently excellent quality of service seems effortless. More

I like the service, even though they are more expensive. But I don't like it that you have to deal with a clerk who does not take note of your vehicle and let you know the maintenance that needs to be done But I don't like it that you have to deal with a clerk who does not take note of your vehicle and let you know the maintenance that needs to be done on a timely basis. I want to talk to a mechanic, not a woman behind a desk who knows nothing about cars. So I have Danbury service my car when I can afford it and go elsewhere for the bigger jobs. Jesse was the best. He was the counter clerk and checked my car each time for what was needed. He is no longer there. More

Friendly, responsive and knowledgeable! This is my third lease from this dealer and I wouldn’t choose any other. Additionally, I know the service department is also top notch!! lease from this dealer and I wouldn’t choose any other. Additionally, I know the service department is also top notch!! More

Recently purchased a new ID 4 - Erik provided seamless, low pressure purchase experience. Would recommend if folks are on the lookout for a new VW! low pressure purchase experience. Would recommend if folks are on the lookout for a new VW! More

Scheduling an appointment was easy. All work was completed in a very timely manner. I was also kept informed while my vehicle was being serviced. completed in a very timely manner. I was also kept informed while my vehicle was being serviced. More

John Brennan is great to work with. I told him he had sell me on buying a new Tiguan, as I loved my Alltrack. Needless to say I have a new Tiguan sell me on buying a new Tiguan, as I loved my Alltrack. Needless to say I have a new Tiguan More

Brought my car in to get the antenna fixed. Was supper to be started on Friday morning. My car was never moved inside to be looked at until Tuesday at 3:30. I expressed my concerns and was told it’s an invol be started on Friday morning. My car was never moved inside to be looked at until Tuesday at 3:30. I expressed my concerns and was told it’s an involved repair that’s why it’s taking so long. I explained that I have the VW Carnet app that allowed me to see when my car was accessed and moved. Later that day I was called and told that when removing the headliner they broke a handle which they fixed under the warranty. It was back ordered along with another part they needed. If they were upfront snd honest with me, it would have been a much more enjoyable encounter. Unfortunately lying to me and telling me they are diagnosing my cars problems while I can see it’s sitting outside on the map via my phone, and it hasn’t moved in 3 days really didn’t make me happy. Unfortunately I will not be bringing my car back to Danbury VW. More

Returned vehicle for on-finished repair service, the service manager was very helpful in accommodating final repair at no extra charges. and my vehicle was returned washed great service. Excellent. service manager was very helpful in accommodating final repair at no extra charges. and my vehicle was returned washed great service. Excellent. More

Excellent customer service and very courteous. Was able to accommodate my schedule and return my car while I waited. Also provided courtesy wash and was willing to mail paperwork. to accommodate my schedule and return my car while I waited. Also provided courtesy wash and was willing to mail paperwork. More

Another outstanding experience at Danbury Volkswagen. Chelsea was able to get me an appointment for the day I needed, and had my car ready when I needed it. The technician Andy provided me with a nice Chelsea was able to get me an appointment for the day I needed, and had my car ready when I needed it. The technician Andy provided me with a nice video while under my own car, which I admittedly don’t think I have ever seen, and gave an overview of my vehicle’s condition. This was super helpful, and helps me plan for future maintenance items. As always the service team went above and beyond. A wise man once said: The sales team puts you in a car, but the service team keeps you in it. Thanks! More