Volkswagen Danbury

I was able to visit the show room in person. My sales rep. Elizabeth was very professional and helpful. The delivery of my car went very well, Elizabeth helped me set up communications between my phone rep. Elizabeth was very professional and helpful. The delivery of my car went very well, Elizabeth helped me set up communications between my phone and car, showed me how to use all the car options. Overall very satisfied. More

Great service engineers and love the informative reports and video the engineer sends. Initially told a warning light wouldn’t be addressed as the service was on a Saturday and was annoyed since I wasn’t to and video the engineer sends. Initially told a warning light wouldn’t be addressed as the service was on a Saturday and was annoyed since I wasn’t told this when I made the appointment but was delighted it was addressed More

As always, I’m treated very well by all of the staff at Danbury VW! My Passat Diesel always gets serviced here as I’m happy with how I’m treated. Danbury VW! My Passat Diesel always gets serviced here as I’m happy with how I’m treated. More

Very professional!! Great communication skills. Resourceful!! Always a great experience. We are incredibly satisfied with the personal service. We couldn’t be happier!!thank you. Resourceful!! Always a great experience. We are incredibly satisfied with the personal service. We couldn’t be happier!!thank you. More

Everything went according to plan. Easy to deal with, everyone is friendly and attentive. It makes getting things done so much less of a hassle. everyone is friendly and attentive. It makes getting things done so much less of a hassle. More

Fast, efficient. Fast, efficient.Fast, efficient. Fast, Fast, efficient. Fast, efficient. Fast, efficient. Fast, efficient Fast, efficient. Fast, efficient. Fast, efficient. Fast, efficient. Fast, effic Fast, efficient. Fast, efficient. Fast, efficient. Fast, efficient Fast, efficient. Fast, efficient. Fast, efficient. Fast, efficient. Fast, efficient. Fast, efficient. Fast, efficient. Fast, efficient. Fast, efficient. Fast, efficient. Fast. More

We took advantage of the good payoff terms on lease termination, and the whole experience was smooth, thanks to the VW staff. They really had their act together. termination, and the whole experience was smooth, thanks to the VW staff. They really had their act together. More

The Front desk rep was very professional and friendly. The waiting area was very clean and seats were social distanced. The refreshments area was very clean and inviting. The only con was I was told the w The waiting area was very clean and seats were social distanced. The refreshments area was very clean and inviting. The only con was I was told the wait would be 60-90 minutes but it was 2 hours 10 minutes. More

The worst experience ever! It started with replacement of sunshade for my daughters VW Tiguan. Original phone call with service person booked it as a waiting appointment. It was a total run around from start sunshade for my daughters VW Tiguan. Original phone call with service person booked it as a waiting appointment. It was a total run around from start to finish- also to get an estimate which they did not want to provide. Given cost of $500.00 for sunshade -drove up there had service guy come out look at shade and went in and ordered-took the time because I wanted to make sure it was done right. I was told then when I asked again with labor looking at $135.00 for 5-6 hours(obviously was not ever a waiting appointment). Receive call after car dropped off night before to be told the actual repair would be about $2,200.00 more-estimate. My daughters did without a car for 1 1/2 weeks-ended up putting $2,700.00 into a 2014 car with 95,000.00 miles. Remember this is the sunshade not a leaky roof, not a necessary repair.If I had been told this was a possibility would never even had bought sunshade first. I would never trust them-total rip off and most unprofessional dealer around. No customer service at all-how would a waiting appointment turn into 1 1/2 weeks without car. I see comments about a video-I received 3 videos on my car showing me the exterior bumper of car and 1 tire that was worn-???? remember car was in for a sunshade-make sense???After a few complaints manager sends me a video of roof in which it was never taken apart just showing me making a noise. So basically my daughters could have had the car for the whole week in which VW was sitting and waiting for a part. I have all the videos and correspondence. Take your business to a trustworthy company who cares about there customers. I called and spoke with customer service-corporate office and never even received a call back or apology. STAY AWAY FROM VOLKSWAGON-TOO EXPENSIVE FOR REPAIRS IT WILL BREAK YOU More

My service was excellent and the estimated time for repair was as expected. I appreciate the clean work environment. Chelsea did a great job - always polite and professional. She kept me informed repair was as expected. I appreciate the clean work environment. Chelsea did a great job - always polite and professional. She kept me informed of the service status and the additional service required in the near future. Shawn Freundt also provided a detailed video of my vehicle's inspection. More