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Volkswagen Cypress
Houston , TX
129 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 129 reviews
September 14, 2017
Really expensive, fleecing loyal customers Expensive, but they do quality work provided that you can afford it. May want to get estimates elsewhere especially with regard to parts, before proce Expensive, but they do quality work provided that you can afford it. May want to get estimates elsewhere especially with regard to parts, before proceeding with any repairs here. More
by unhappyvwowner
Employees Worked With
service center
August 17, 2017
Horrible Customer Service If I could give 0 stars I would. As you can see from other reviews besides mine the service department is out of control in their actions towards cust If I could give 0 stars I would. As you can see from other reviews besides mine the service department is out of control in their actions towards customers. The GM Mark did not rectify an issue, but instead blamed me for asking questions about my car and it's service before I go and drop $120 on diagnostics which I already know why my car's check engine light was on for. My check engine light that is on has an extended warranty for the code. Also, they have a special on diagnostics for 59.99 which they never mentioned. The service manager Scott Adkins was even more rude. While I was asking questions about even though my engine codes are showing what the warranty covers it had to past further testing and if that didn't match up with the codes I would have to pay the $120 diagnostics fee. He got frustrated after I asked basic questions and just flat out told me he wouldn't book me an appointment without even meeting me because I was a "problem" customer. (we spoke on the phone 2x for about 4 minutes each time). When I spoke with Mark the GM instead of giving proper customer service stated that (3) people have talked to me and it was all the same story. Funny how the calls were not recorded even though they say they are. I decided to go to a different VW , as I have researched more about this location and only have saw horror stories. I have already reported them to VW cooperate and filed a complaint the District Regional Manager. If you don't have to go here please stay away. I am going to a different location by different owners and they treated me with the respect and gave the best customer service unlike Mark and Scott ever could have done. More
by amis2016
Employees Worked With
Scott- Service Manager Mark- General Manager
June 05, 2017
Fantastic people and service These guys are honest and don't have hidden agendas to take more money out of your pocket. Service was excellent quick and they treat you like a huma These guys are honest and don't have hidden agendas to take more money out of your pocket. Service was excellent quick and they treat you like a human being even after you buy your car from them or not. Great place More
by Ctscott
Employees Worked With
Cant remember
June 05, 2017
Good Service Experience Great Customer Service, only wish tech would have driven my car till he heard buzzing noise but turns out noise is intermediate so I do understand. Great Customer Service, only wish tech would have driven my car till he heard buzzing noise but turns out noise is intermediate so I do understand. More
by kljoyner
Employees Worked With
Noel
June 02, 2017
Awesome experience! These guys did an amazing job getting us the car we wanted and even beat the already low interest rate we were approved for! Everything was profession These guys did an amazing job getting us the car we wanted and even beat the already low interest rate we were approved for! Everything was professional and to the point and we highly recommend this location! More
by Skeef21
Employees Worked With
Nate Bray
June 01, 2017
Good buying experience - New Jetta GLI 2017 Mr Hesler treats you with respect and spends time making you feel comfortable. I experienced the whole sales process very pleasant and easy going. Mr Hesler treats you with respect and spends time making you feel comfortable. I experienced the whole sales process very pleasant and easy going. Being a foreigner I had several disadvantages; 1) I was not sure what expectations to set and 2) I was unfamiliar with finance options, the local team was very pro-active and ensured they answered all my questions and I was well informed. Paperwork remains a true US hazzle but we got through it very quickly and constructive. At the end made we closed the deal for an almost fully loaded Jetta GLI under VW financing using the VW Business Foreign plan, despite lack of credit history. So far no issues with or service provided to the car and therefore no experience with the Shop. Aftersales provided by Mr Hesler is very personal and he ensures he meets your needs. More
by Joeri
Employees Worked With
John Hesler
May 17, 2017
Friendly helpful staff: 8 times out of 10 Recall airbag: Okayed brake work- $174 labor $94 for parts. Only did back brake pads! $302 that's a lot of money. So if it's not warranty related I Recall airbag: Okayed brake work- $174 labor $94 for parts. Only did back brake pads! $302 that's a lot of money. So if it's not warranty related I will not be back! More
by chocolate57
Employees Worked With
Noel
May 16, 2017
Great Experience , I would recommend them to anyone looking for a Zero hassle experience in buying a car. The sale person was very knowledgeable and took time to expla , I would recommend them to anyone looking for a Zero hassle experience in buying a car. The sale person was very knowledgeable and took time to explain the car's features before and After the Sale. More
by cs
Employees Worked With
John
March 30, 2017
The BEST service EVER by Roy!!! Roy was my service attendant and I couldn't have asked for a better person. He took the time to explain in detail the process with my car, made sure t Roy was my service attendant and I couldn't have asked for a better person. He took the time to explain in detail the process with my car, made sure the shuttle picked me up to bring me home, called me every step of the way with updates on my vehicle. He was an ABSOLUTE pleasure to work with and VW is extremely luck to have such an asset on their team. Because of Roy, I am certain to return to this location. More
by ogoodly
Employees Worked With
Roy S.
February 24, 2017
Perfect customer service from Roy Schaff Hooorraaay for the 1st class service from Roy Schaff, Service Advisor and the technician who did the emergency alignment on my wife's car. She need Hooorraaay for the 1st class service from Roy Schaff, Service Advisor and the technician who did the emergency alignment on my wife's car. She needed the alignment after a near collision with another vehicle in the parking garage her employer. I called Roy and brought the car in same day. Roy explained the options / gave the prices and even a timetable for how long the car would be in service. He always calls back with any update and the job was done accurately and fast. Very impressive! Jeff Mell More
by Jeff Mell
Employees Worked With
Roy Schaff
