Volkswagen Cypress

AMAZING Where do I start? Wellie you are a lifesaver (Hint). I had an issue with the heating. I was given a loaner for a couple days. Once my part arrived,I w Where do I start? Wellie you are a lifesaver (Hint). I had an issue with the heating. I was given a loaner for a couple days. Once my part arrived,I was in and out In 30 minutes.Hands down Willie you are the best. More

80K service Great as usual. Facilities are superb. Staff is friendly and very efficient. Would strongly recommend this to friends and family, work is always perfo Great as usual. Facilities are superb. Staff is friendly and very efficient. Would strongly recommend this to friends and family, work is always performed correctly the first time More

One of the best new car purchase experiences I have had I contacted the dealership the day before to coordinate a visit for the next day for a new car purchase and to verify the vehicle I had been looking a I contacted the dealership the day before to coordinate a visit for the next day for a new car purchase and to verify the vehicle I had been looking at on line was still available. I arrived the next morning and met with Richard Acosta and we checked out the vehicle, he was very helpful in explaining the various items and accessories in the vehicle, he arranged for the inspection of my trade in vehicle and worked with the department manager to make the purchase happen. I met the Service Center manager and the Sales Manager and everyone was very friendly and made me feel welcome in their dealership. After finalizing the purchase Richard spent some more time with me in the vehicle demonstrating the operation of the systems and even helped sync my mobile phone to the cars system. I highly recommend Momentum VW of Jersey Village for your next new vehicle purchase, fair prices and honest people make for a stress free purchasing experience. More

Prompt And Understanding Service VW Jersey Village did a great job servicing my Jetta. Greg Johnson was very thorough and I appreciated him for helping me even after I changed my mind VW Jersey Village did a great job servicing my Jetta. Greg Johnson was very thorough and I appreciated him for helping me even after I changed my mind last minute about my battery replacement. More

Waste of time and different prices online vs in store. This review is more based on the vehicle service center and not the sales floor. I arrived at the service center at 6:50am in need of an oil change. I This review is more based on the vehicle service center and not the sales floor. I arrived at the service center at 6:50am in need of an oil change. I was the first person there and another gentleman showed up about 5 minutes later. The center opens at 7:00am so I had no problem waiting for them to open. That wasn't my point of concern, it was the amount of time I had to sit there just for an oil change. I was told it would take about 45 minutes to complete the oil change. That in itself is not an absurd amount of time but quite a bit longer than I had expected at the dealership when it was just another man and myself. Once again that wasn't the timing issue I had, it was the fact that I watched my car be lifted, the oil changed, and then taken down off of the lift. I waited about 15 minutes and inquired about my car. I was told that it was probably getting washed since they hadn't pulled it around to me yet. Another 10 minutes passed and still nothing so I went to search for my car. I found it sitting by the car wash all by itself still not washed. I had to argue with the service advisor to pull my car around so that I could leave. I didn't need or want the wash at this point. Now to the second part of my title. Online it was stated that the oil change would cost $79.95 but in store the price was $89.95. When I brought that to the service advisor attention he told me he couldn't find that price online but that he found a $25 coupon that he could apply. I found the price online and showed it to him on my tablet. I was told that it was a special sales price and that he couldn't apply the sales price and the $25 coupon. It was not stated anywhere on their webpage that it was a specially discounted price, it was just the regular price for an oil change. I'm thankful for the coupon but if I hadn't said anything I would have been charged $89.95, $10 more than what was stated online. Overall I was not happy about the service I received. I wasn't happy about having to argue to have my car pulled to the front after it had been sitting unattended for no reason for a lengthy amount of time. If this place was busy I could forgive them for taking longer than usual but when it's just another guy and myself. There is no reason I should have had to wait an hour and 15 minutes past their opening time to get something as simple as an oil change. I assume the car was forgotten about since it was just sitting there for no reason. More

AWESOME The visit was awesome, everyone was friendly,and professional. I would most definitely return, and would recommend to family and friends. Thanks again The visit was awesome, everyone was friendly,and professional. I would most definitely return, and would recommend to family and friends. Thanks again for as all that you did. More

Great car buying experience Was professional, open and efficient in getting the car we wanted for a fair price. We communicated first on line for a specific model and form there Was professional, open and efficient in getting the car we wanted for a fair price. We communicated first on line for a specific model and form there it went smoothly. Highly recommend this dealership. More

Great customer service Everyone that worked there were very nice and outgoing. Especially John, he made the 3 days I spent there better than the first day, overall great sal Everyone that worked there were very nice and outgoing. Especially John, he made the 3 days I spent there better than the first day, overall great salesman!! More

Really expensive, fleecing loyal customers Expensive, but they do quality work provided that you can afford it. May want to get estimates elsewhere especially with regard to parts, before proce Expensive, but they do quality work provided that you can afford it. May want to get estimates elsewhere especially with regard to parts, before proceeding with any repairs here. More

Horrible Customer Service If I could give 0 stars I would. As you can see from other reviews besides mine the service department is out of control in their actions towards cust If I could give 0 stars I would. As you can see from other reviews besides mine the service department is out of control in their actions towards customers. The GM Mark did not rectify an issue, but instead blamed me for asking questions about my car and it's service before I go and drop $120 on diagnostics which I already know why my car's check engine light was on for. My check engine light that is on has an extended warranty for the code. Also, they have a special on diagnostics for 59.99 which they never mentioned. The service manager Scott Adkins was even more rude. While I was asking questions about even though my engine codes are showing what the warranty covers it had to past further testing and if that didn't match up with the codes I would have to pay the $120 diagnostics fee. He got frustrated after I asked basic questions and just flat out told me he wouldn't book me an appointment without even meeting me because I was a "problem" customer. (we spoke on the phone 2x for about 4 minutes each time). When I spoke with Mark the GM instead of giving proper customer service stated that (3) people have talked to me and it was all the same story. Funny how the calls were not recorded even though they say they are. I decided to go to a different VW , as I have researched more about this location and only have saw horror stories. I have already reported them to VW cooperate and filed a complaint the District Regional Manager. If you don't have to go here please stay away. I am going to a different location by different owners and they treated me with the respect and gave the best customer service unlike Mark and Scott ever could have done. More