Volkswagen Cypress

Not sure what kind of operations they run! I reached an agreement to buy a 2022 Jetta SEL with a salesperson and her manager via text and in writing from their computer screen for $6,500 on 4/ I reached an agreement to buy a 2022 Jetta SEL with a salesperson and her manager via text and in writing from their computer screen for $6,500 on 4/20/22 evening. The manager told me he would park the car behind the dealership for me to pick it up the next day afternoon. I was going to drive from DFW to Houston with wife to pick up the car and my wife had taken 1/2 day off to accompany me. The next day, I followed up to inform that we were on our way and at that time, the salesperson texted me saying the car was sold. To my frustration and surprise, I asked when and how since we had reached an agreement to include the sales manager. She informed me that another salesperson/manager had sold the car despite our agreement. Needless to say was very upset, disappointed, sad, and frustrated! I know cars are in short supply but what's the point of reaching a deal and agreement if they can't keep the promise? The agreement was with the manager, as well as with the salesperson! I feel that was shady and deceiving. Wasted my time, energy and my wife's 1/2 day pay. It appears the dealers in Houston area feel no moral obligation or the need to maintain a "good business practice". They did not even call me first thing in the morning to inform what had happened. I don't know how another manager can sell the car when his/her colleague already reached an agreement. That's immoral and inviting unhealthy competition among the employees, thus providing a terrible customer service! VW should investigate how some of their dealers are operating in these trying times taking advantages of one customer over another and giving bad tase of customer service! More

Good things don't happen in the Service Department. You get non-stop attention during the Buying process, but try to get service or maintenance after the fact and no one even calls you back. I go to We You get non-stop attention during the Buying process, but try to get service or maintenance after the fact and no one even calls you back. I go to West Houston VW now, even though it's further away. The customer experience for Service is entirely different. People actually answer the phone and help you. Wish I could go back and buy from them instead. More

Brand new car that they will not repair. They would not return calls after purchased off of lot. Do not offer loaners. They would not return calls after purchased off of lot. Do not offer loaners. More

When we arrived Monday the “PREDATORIAL LENDING” experience begins so there were 2 vehicles that caught my interest however the first was clearly out of my price range now the 2019 Black Atlas was t experience begins so there were 2 vehicles that caught my interest however the first was clearly out of my price range now the 2019 Black Atlas was the ONE I believe the price was 38,546 which reasonable before 5,000 down, So Josh the sales manager comes and say we have 2 options we could do the 38,546 with 7.9% interest rate or 3.9% at 41,991 so of course I choose lower interest rate.. They will not even return my phone calls communication is the key to great customer service I feel bullied More

Worst service ever. Paid for repair and still having same issue almost left my granddaughter stranded. Took it back and no problem with will be covered under warranty and here is a loaner. Went to pick it up issue almost left my granddaughter stranded. Took it back and no problem with will be covered under warranty and here is a loaner. Went to pick it up and they wanted $1700 for a warranty repair that was supposed to be a no charge. Not one call to confirm anything and they won't give us our car or any paperwork to show they had permission to charge. I was told the Manager would call me on Monday morning and still no call. We took it to the dealership for better service and this is what we have. Please do not trust anything they say. More

First, the online booking system for vehicle service did not have updated information. Service advisors who are no longer working there are still being assigned to customers. Second, the regular oil chan not have updated information. Service advisors who are no longer working there are still being assigned to customers. Second, the regular oil change price becomes very expensive and the price has increased from $79 to $119 before Tax and Fees. Third, there is no longer an Express Service or Mid-week Service anymore because a regular oil change needs to take 2.5 hours and more. More

Just bought a new car this weekend and I have to say that this was the most pleasant car buying experience we have ever had. From the second we walked in they made us feel comfortable and never pressured in this was the most pleasant car buying experience we have ever had. From the second we walked in they made us feel comfortable and never pressured in any way. I want to give special notice to our salesperson Chelsea and Rene' in finance. Chelsea was very knowledgeable and even let us test drive her personal car since it was the same model we wanted and they couldn't find the keys for the car we were looking at. Rene' in finance made us feel comfortable from the moment we were introduced to her. She did an awesome job explaining everything to us. They both did a fantastic job. More

Beyond dissatisfied! I'm still trying to comprehend how a new vehicle has soiled seats and head liner, food and kids toys it when they deliver you the vehicle! Make it make sense, Please! a new vehicle has soiled seats and head liner, food and kids toys it when they deliver you the vehicle! Make it make sense, Please! More

I called service department, About having my 2019 vw Altas being looked at something wrong with transmission.. the person I talked with said i could leave the car but didn't have a loaner car they were Altas being looked at something wrong with transmission.. the person I talked with said i could leave the car but didn't have a loaner car they were backup a month and half. So he recommended me try another dealership. I bought the dam car there why should I go anywhere else. I don't think this place has there xxxx together. More