Volkswagen Clear Lake

I felt acknowledged and was treated with kindness and respect. It was a long process but the staff was attentive and helpful. respect. It was a long process but the staff was attentive and helpful. More

The customer service in front desk by Luke was excellent. I was told my car was ready but to wait a little longer because it was about to be washed and vacuumed so I said yes of course. When I received my ca I was told my car was ready but to wait a little longer because it was about to be washed and vacuumed so I said yes of course. When I received my car it was exactly as dirty as it was when I arrived at dealership, inside and outside, I checked everywhere and nothing had been cleaned or vacuumed, they did put a clear wrap on the VW logo on wheel but I'm not sure for what. The worse part is that there were (or actually are because I will have to clean them) marks of black sole of boots. I totally don't mind if service department doesn't wash the car after servicing it but I do mind not taking care of it as you do, for example putting a paper or plastic cover on the carpet area of car and top of it where they will place parts or things as they work on it. I waited extra time for nothing. More

Stealing from military veterans! Do not shop at this dealership. They will tell you one thing and bait and switch you. Offered me military discount for my service but then on the Do not shop at this dealership. They will tell you one thing and bait and switch you. Offered me military discount for my service but then on the other hand try and pull a fast one. Went to buy a vw electric car and they said a mobile charging cable would be included but they never put it in the car. Even I called them they said it's in the compartment and they must have moved it during cleaning. It wasn't in there and then their story switches to "well it was included in the 2022 but now vw doesn't give them for free on the 2023 models. I explained to them that I was told during the transaction that the mobile charging cable would be in there so it's their responsibility to provide it. All they can tell me is well the sales agent says he never promised it. It's sad that during military appreciation month a dealership would take advantage of military war veteran. Slim ball dealers need to be held accountable for their misleading sales practices. Support the troops until it's time to basically steal from their pockets. This is unAmerican behavior. If you are an American then do not shop at Volkswagen of Clear Lake More

Excellent service! This place will be where I m going to take my car from now on to get serviced. This place will be where I m going to take my car from now on to get serviced. More

Every encounter I've had with dealers employees has been positive, friendly and professional. Service times are clearly communicated and reasonable. And this means that VW will be my first option when I l positive, friendly and professional. Service times are clearly communicated and reasonable. And this means that VW will be my first option when I look to buy in the future. A shame you've decided to dicontinue the Passat. More

The dealership is always accommodating. They never take too long and they always provide great service. They never take too long and they always provide great service. More

The service was great. I am visiting from out of town. I appreciated the video inspection as my home dealer doesn’t provide that usually. I am visiting from out of town. I appreciated the video inspection as my home dealer doesn’t provide that usually. More

Wonderful experience they were able to take care of my recall. I love Volkswagen Clearlake! recall. I love Volkswagen Clearlake! More

Jeff did an excellent job on keeping me updated on my car. The walk around video from the mechanic was a very nice feature. car. The walk around video from the mechanic was a very nice feature. More