Volkswagen Clear Lake

I purchased a new 2012 Jetta TDI from this dealer. Everyone price-shops, and I appreciate Clear Lake Volkswagen's up-front internet pricing. I scheduled a test-drive appointment through Kevin Moore, a Everyone price-shops, and I appreciate Clear Lake Volkswagen's up-front internet pricing. I scheduled a test-drive appointment through Kevin Moore, after which I was allowed to drive the car for an overnight evaluation. There was no sense of rush, no pressure, and no silly sales hype...just a fair deal all around. The dealership itself is bright and cheerful, and even the receptionist greets everyone with a smile and a pleasant attitude. This dealer is a place where I feel comfortable doing business, and I will surely reccommend them to friends, family, and co-workers. More

I found a used car at this dealership on 6 different websites priced at $3991. I went to look at it to find the price on the windshield was $5991. I showed them the printouts and the salesman said the websites priced at $3991. I went to look at it to find the price on the windshield was $5991. I showed them the printouts and the salesman said they would have to honor the online price. The manager called me the next day and said the price online was a "typo" and they wouldn't honor that price, but he would knock $400 off the hight price. Typical bait and switch. Very rude and sarcastic when questioned about he price difference. DO NOT EVEN CONSIDER USING THESE CROOKS!! More

I purchased a USED VW New Beetle from ClearLake Volkswagon. After having it for a few weeks and getting into a horrible rainstorm- I was told that I had a car that had been WRECKED and had a bad a Volkswagon. After having it for a few weeks and getting into a horrible rainstorm- I was told that I had a car that had been WRECKED and had a bad axle. I immediately went to General Manager valerian Kuznetsov, who then had his service team look at the car and confirm I had $3000 worth of damage to the car. The new tires I had bought with my car had already worn down to steel showing. I was told by Mr Kuznetsov that I bought a car "as is" and I should of hired a mechanic to look the car over for me. He did confirm the car needed $3000 worth of damage and sent me on my way. Im now on my second set of tires in two months. I would never buy from this location. This is my second Volkswagon and I wouldnt even consider this location. Im in a beetle club and we are NOT sending our bugs to this location. Please DONT BUY HERE.... they dont back up the cars they sell. I was sold a damaged wrecked car. I have filed a formal complaint with the Texas Lemon Law Act- State of Texas. More

Just picked up my 2012 Passat SEL Met Danny 3 weeks ago Just picked up my 2012 Passat SEL Met Danny 3 weeks ago & Test Drove a couple of the Passats. Was pleased with the way Danny treated(Me & the Wife) Just picked up my 2012 Passat SEL Met Danny 3 weeks ago & Test Drove a couple of the Passats. Was pleased with the way Danny treated(Me & the Wife) Very polite & no typical salesman B/S. Wife Called Danny on Friday & Told him what we were lookin for. Long story short Danny was getting off at 7:00 pm but was very Patient, Showed us every Passat on the lot until we found our vehicle. Told him what we wanted to pay ,what we needed for trade in, Danny worked his a$$ off back & forth back & forth until we left at 9:30 PM in our new 2012 Passat SEL. Janene? in finance was also helpful in getting the paperwork done in a timely manner,explaning all the differnt warranty options,financing. ect. ect . Overall i had nothing but good experience with all persons involved at Clear Lake Volkswagen More

Do not trust this dealership. My friend bought a used car recently and I wrote a check and she wrote a check for the down payment. I was assured by Adam in Finance my check would never go through and he woul recently and I wrote a check and she wrote a check for the down payment. I was assured by Adam in Finance my check would never go through and he would put Do Not Cash on it. Well my friend brought her funds in and now instead of cashing that check, they are trying to cash the one I was told would never make it though and her check too. Crooks. Don't buy a car here or you may get taken for a ride. I have bought two brand new VW's through the Momentum Dealerships and considered buying another but not now. More

This is by far the worst dealership! They are nothing but a bunch of crooks with cruddy service and will renig on a deal! I purchased a truck from this dealership with promises of certain things on an owe sh a bunch of crooks with cruddy service and will renig on a deal! I purchased a truck from this dealership with promises of certain things on an owe sheet. Needless to say they gave me the run around and backed out of the deal. We got corporate involved only to hear that they weren't gonna do anything as well. Luckily i got my problems taken care of on my own and got the charges backpayed to volkswagen. So they payed for it whether they know it or not! Handshakes don't mean a thing to anyone apparently these days and i will never again go back to that dealership. Nothing but crooks giving people a run around. Don't shop their. You will get screwed. Only reason i gotta everything they owed me was because my father and i fought for it. More

I recently called Clearlake VW to inquire about a used I recently called Clearlake VW to inquire about a used Chevy Trailblazer EXT and spoke to Margaret. She informed me that it was sold but took my n I recently called Clearlake VW to inquire about a used Chevy Trailblazer EXT and spoke to Margaret. She informed me that it was sold but took my name and phone number and inquired about exactly what I was looking to purchase. I told her that I wanted a SUV with third row seating but could not spend more than $7300 cash total. A few hours later, she called to inform me that there was another Trailblazer for the price that I wanted and I setup an appointment to view it. I asked her at least three times on separate phone calls, if it would be $7300 or less, because I didn't want to waste my time or the time of a salesman and she assured me that it would be. After working outside in freezing temperatures for eight hours, I drove with my wife and three kids in rush hour traffic to your dealership. I test drove the vehicle and really liked it. Then, we set down with Keith Brown and he proceeded to tell us why we couldn't get it for the price that was quoted to us and wanted to finance it. I told him that I repeatedly asked if it would be $7300 or less and he blamed it on Margaret, not knowing what she was doing and the vehicle going through service before I got there the next day. I left the dealership feeling very angry that I was misled and two hours of my families day had been wasted after I worked all day. I had the feeling that I was dealing with a shady used car lot instead of a reputable Volkswagen dealership. I will never buy a new or used car from this dealership. More

All I can say is that I LOVE CLEARLAKE VOLKSWAGON! When I had my 2007 Volkswagon GLI I had to get the oil change, I was in a time pinch because I was going out of town however, I wanted to make sure I didn I had my 2007 Volkswagon GLI I had to get the oil change, I was in a time pinch because I was going out of town however, I wanted to make sure I didn't go over the miles for the next oil change. I explained that I was leaving as well as what time I needed to be on the road and they completley understood. They rotated my tires and changed my oil before the hour I was planning on being on the road! I was so grateful and thought they couldn't top the fast service but then they went even further! As I drove off, I just hit the highway when the the warning sign came on that one of my lights where out, I turned around and went right back to the dealership and showed them the problem, they gave me a new light and installed it....FOR FREE! I was floored and speechless and I thanked them. After that I knew if I ever wanted to buy a car it would be from only them. I just went this Saturday to pick out my new 2011 Volkswagon Jetta SEL and Adam was the best! He made sure this time I got the car in the color I wanted, he even went across town to pick it up while I was in a loaner. I had a bad experience with Archer VW and will NEVER GO BACK. I am and will always be a faithful customer to Volkswagon Clear Lake dealership for their great customer service. More

i bought my vw new beetle in december of 2009. from the salesperson to the service dept. i have found the dealership to be prefessional, low hassle and easy to work with. the scheduled service check ups we salesperson to the service dept. i have found the dealership to be prefessional, low hassle and easy to work with. the scheduled service check ups were a breeze, and they notified me by e mail of the upcoming service dates. i plan on buying another beetle in 2012. i would definately use this dealership again. More

Service manager quoted me $350 for a transmission flush, when I arrived he said I have a 1.9 liter engine, even though this model only came with the 2.0 engine, he then told me the flush would be $500 bec when I arrived he said I have a 1.9 liter engine, even though this model only came with the 2.0 engine, he then told me the flush would be $500 because I had a different transmission, again this model only came with one type of transmission, He offered a "discounted flush" at lower price, which did not include pulling pan and changing filter, a waste of money. Was hoping to find a honest dealer with fair prices, I guess that they are few, and far between. More