Volkswagen Clear Lake

Very good Dealership Experience. Our Salesperson Sandy was excellent and responsive. He listened to our needs, and He made things happen. Quick and painless! Our Salesperson Sandy was excellent and responsive. He listened to our needs, and He made things happen. Quick and painless! More

I was pleasantly impressed with how well Issac and Noah showed the best customer service I’ve ever seen at a dealership. showed the best customer service I’ve ever seen at a dealership. More

Isaac Garza gave us an amazing customer service. I always visit this service center because of the good customer service. I always visit this service center because of the good customer service. More

Everyone we worked with at the dealership was very considerate of our time and finances. We had a 1 year old baby with us. Our salesman walked around the lot with us with our baby in her stroller and considerate of our time and finances. We had a 1 year old baby with us. Our salesman walked around the lot with us with our baby in her stroller and catered to every request and concern we had More

Very pleased with the service department. When we shopped for our current car I was very disappointed with the negotiation process and ended up buying our car downtown. The salesman was goo When we shopped for our current car I was very disappointed with the negotiation process and ended up buying our car downtown. The salesman was good but the follow-on negotiator lost the deal when he claimed the actual sales price was thousands more than the sticker price. This experience still taints my opinion of the dealership today. More

They are very nice and friendly people. Also good service. I recommend this dealership to anyone. Also good service. I recommend this dealership to anyone. More

Braden was very helpful and courteous and resolved my issue. He helped me understand the problem but also gave my car a quick overview to provide feedback on general condition. issue. He helped me understand the problem but also gave my car a quick overview to provide feedback on general condition. More

Needed to acquire a new key fob. Very nice and professional service advisor. Thank you. Very nice and professional service advisor. Thank you. More

Clean, people friendly and my service was great. The girl that helped me was so friendly and answered all my questions took the time to explain all recommendations. Will be coming back! The girl that helped me was so friendly and answered all my questions took the time to explain all recommendations. Will be coming back! More

Service department wake up! I recently visited the service department being I had a flat and needed to know if they had a specific tire brand and spec in stock. I asked this que I recently visited the service department being I had a flat and needed to know if they had a specific tire brand and spec in stock. I asked this question several times with the service advisor and she refused to answer the question and was unable to send me to parts and did not have the ability to find out. Had she just answered the question I would have but wasted 3 hours there to have a tech look at the car and approve a new tire then to be told in the end we don’t have it. As soon as the tech saw what type of car this was and what tires is needed they should have made a plan and sent me on my way. They did however say is new tire would be in next day and still could not tell me how much it would be. The service manager never chimed in as I was getting irritated because my time was wasted. That just tells me my time is not valued and he had no resolution for this situation. Knowing that the tire size was not a normal brand or spec I decided to return to the dealership whom I bought the car from three weeks prior in hopes they would have one tire in stock; big mistake. will not be returning to this service department again. Please feel free to reach out to me, I would love to speak with someone about this and will be calling Volkswagen of America. More