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Volkswagen Clear Lake
Houston, TX
467 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 467 reviews
January 26, 2014
Great experience. Very friendly. Very organized and quick purchase. We were in and out with our purchase within 1 hour. Would highly recommend purchasing a vehicle from this dealership. purchase. We were in and out with our purchase within 1 hour. Would highly recommend purchasing a vehicle from this dealership. More
by Jklafour
Employees Worked With
Justin Robert, Keith Brown
January 21, 2014
This would usually be at the end of the review, but I'm so confident in these people who I am about to mention. I want you to see this part first, since the rest is pretty elaborate. I extremely recomm I'm so confident in these people who I am about to mention. I want you to see this part first, since the rest is pretty elaborate. I extremely recommend Clear Lake Volkswagen for your next car shopping experience! They are worth the time and drive. Keep reading to see why. I came into this dealership with a very urgent and complicated request. I originally needed to get my co-signer's name off of the title, and be the sole owner of my Jetta. I was very much ignorant to the whole process of re-financing, but Debbie gave me all the information I needed. She was very understanding when I asked if I could think it over and discuss with my family. My co-signer is a commercial fisherman, so his presence was sporadic. There was a lot of rescheduling and all sorts of complications on my part. Nonetheless, Debbie was patient and extremely helpful every step of the way. I returned with a completely different request. I ended up trading in my Jetta for a brand new car. There was nothing wrong with the Jetta; I loved it! I just decided to take a different route that was more financially beneficial. Debbie was knowledgeable, personable, and she didn't treat me like a number. She related to me on a personal level. Debbie not only thoroughly educated me, but she also allowed me the freedom and space to consider every option I had in front of me. It also helped that she has a great sense of humor. :) Keith in Finance made the most confusing part of the car buying experience very clear to me. He also sat through a conference call with my brother, who advises me on financial matters. [Again: Patience and friendliness from Keith] I got a few good laughs from him, too. Justin walked me through the Connectivity feature of my new car, and his enthusiasm about his job and service to customers added the final touches to my amazing experience! I drove away with a brand new 2014 Passat, which I absolutely love!! My family has been through over ten cars & countless dealerships--Clear Lake Volkswagen has by far the friendliest, most respectful, competent, knowledgeable people. More
by ATranVeeDub
Employees Worked With
David Fulwiler, Justin Robert, Keith Brown, Debbie Benson
January 21, 2014
I sent an internet request to the dealer and got an immediate response from Debbie Benson. She was very attentive and helpful and answered all of my questions to my satisfaction. I then made an appoi immediate response from Debbie Benson. She was very attentive and helpful and answered all of my questions to my satisfaction. I then made an appoint for later that afternoon. My wife & I had a very pleasant experience going through the different models and colors. Debbie was very patient and informative. Normally I would rather go the dentist that to buy a car. Not with this dealership. I spent all of my time with Debbie. There was minimal waiting to get an appraisal for my car, very little waiting to have the sales manager approve the sale. I wasn't herded from room to room and person to person. I had a pleasant experience with Janine in finance who was very efficient and got us in and out very quickly. More
by Marshalleggers
Employees Worked With
Janine Foster, Debbie Benson
January 13, 2014
The overall experience I had with VW Clear Lake was positive: I was offered a fair price for my trade-in, I was sold a '13 GTI for a fair price, and I was not overly pressured to purchase anything extr positive: I was offered a fair price for my trade-in, I was sold a '13 GTI for a fair price, and I was not overly pressured to purchase anything extra (warranties, etc.). I'd definitely go to Debbie Benson (Internet Sales Manager) to buy a VW again. More
by danielford2014
Employees Worked With
Debbie Benson
January 12, 2014
To Whom It May Concern, I bought a 2009 Certified To Whom It May Concern, I bought a 2009 Certified Pre-Owned VW Tiguan. I have had several services done to my car and have had to pay for several To Whom It May Concern, I bought a 2009 Certified Pre-Owned VW Tiguan. I have had several services done to my car and have had to pay for several services for my car. It seems that every time I bring my car in to the Clear Lake VW Service Dept. even for a little service like an oil and filter change that they find at least something wrong with my car that is very expensive. I apparently have excessive carbon build up for the SECOND time in the past year and I have coughed up hundreds of dollars yet again for this service. And yesterday when we picked up my Tiguan from the dealership I had yet again another issue with my car. My navigation system won't turn off when I turn off the car. The last time this happened on the same day that I picked up my Tiguan it ran the battery dead and I had to cough up the money for a new one. So now this is the second this has happened both the same day that I pick up my car from the dealership. It had to have been on for at least 5 hours before we noticed it. Not to mention now we have another problem with my car on top of the 10 apparently already that need to be fixed - My power steering light came on. I understand the occasional car fixings but almost every couple of months since I have bought this car something expensive needs to be fixed just seems a little odd to me, especially since all of the problems occur at the service dept. or right after picking up my car. I am extremely frustrated with this situation and just want a working car. I do feel like the service dept. is to blame and probably causing these problems them selves. Please help because at this point I do not know what to do but get hire some one to help me further investigate all of these issues. I would rather pay some one to help me prove how the Clear Lake VW Service Dept is the sole cause of my problems with my car then give Clear Lake any more of my hundreds of dollars. - Sydney Reyes More
by sr3y3s
Employees Worked With
Raymi Espinal, Richard Lodwick
January 08, 2014
It was very easy and comfortable to work with Justin. I came into the dealership with no prior homework or research about VW cars. He was patient and we test drove multiple cars. I wanted to think over and came into the dealership with no prior homework or research about VW cars. He was patient and we test drove multiple cars. I wanted to think over and left the dealership to return next day. No pressure. He gave me a good price and it was a pleasant experience. 10 out of 10 to Justin - courteous, polite and knowledgeable. More
by shsandeep
Employees Worked With
Justin Robert
January 02, 2014
Justin was my primary contact in sales and he did a great job of communicating with me on the back and forth with sales manager. He is very kind and professional. Great job, Justin. Ana is excellent at the job of communicating with me on the back and forth with sales manager. He is very kind and professional. Great job, Justin. Ana is excellent at the front desk. Tom (can't remember last name but he lives in Santa Fe). He did a nice job of assisting with Justin. Keith Brown did a very nice job in making the financing part easy. Very kind gentleman. More
by mcarlen55
Employees Worked With
Justin Robert, Ana Portillo, Keith Brown
January 01, 2014
Purchasing from this dealer was definitely a word class experience. We stared to work with Debbie weeks ago and she was very attentive to our needs. As our needs changed she made sure to completely under experience. We stared to work with Debbie weeks ago and she was very attentive to our needs. As our needs changed she made sure to completely understand them and make recommendations based on our needs. She was extremely patient and always professional in her approach. We finally decided on the vehicle we wanted and Debbie made sure we were blown away by our choice. The next step was to choose the financing that compared favorably to the financing we already had in hand from another source. Janine is one of the best finance people we have ever worked with, period. She made sure to explain each option available for us, insure that what we agreed to was what we received, and completed the transaction in no time (we ended up using the dealers financing option after all). We could not be more pleased with the way Janine handled our transaction. We would highly recommend this dealership to anyone in the market for a vehicle. We would encourage you to ask for Debbie and Janine for an experience that will exceed any expectations you may have regarding the purchase of a vehicle. We will be back. More
by newton9005
Employees Worked With
Janine Foster, Debbie Benson
December 30, 2013
Justin and the crew went out of the way to provide the best possible experience in purchasing our new Passat! We purchased via the web-long distance from San Antonio. We enjoyed working with Justin, which best possible experience in purchasing our new Passat! We purchased via the web-long distance from San Antonio. We enjoyed working with Justin, which is obvious, as this is the second Passat purchase at this dealership. We will come back again and again. Thank you! More
by JulieGolla
Employees Worked With
Janine Foster, Justin Robert
December 29, 2013
It was a very good experience. I was treated in excellence with respect and service attitude. All my doubts and concerns were solved right away. I am new in the country and I can say that of all th excellence with respect and service attitude. All my doubts and concerns were solved right away. I am new in the country and I can say that of all the dealerships I had dialed with, this was the only one that treated me right. More
by chiliscito
Employees Worked With
Justin Robert, Keith Brown
