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Volkswagen Clear Lake
Houston, TX
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Great place to buy a car! They worked with me and with my schedule. They made sure everything was exactly what I was looking for. I would absolutely recommend them to friends/ They worked with me and with my schedule. They made sure everything was exactly what I was looking for. I would absolutely recommend them to friends/family. I rarely write reviews, but after my experience with this dealership I felt compelled to do so. If you are in the market for a car, I would definitely suggest this dealership, and I'd spcifically recommend you ask for Todd or Laura. They both were incredibly helpful every step of the way! More
Awesome experience! No hassle or headache, even with my trade in. Walked out with a brand new car in a couple of hours with a big smile on my face! Definitely would recom No hassle or headache, even with my trade in. Walked out with a brand new car in a couple of hours with a big smile on my face! Definitely would recommend these guys. Chris Butcher and Keith were both extremely helpful with everything! More
Update to previous review I spoke with The service manager Richard and he said they were trying to improve the service department. He promised me they would get my service issu I spoke with The service manager Richard and he said they were trying to improve the service department. He promised me they would get my service issues resolved and they did. Gloria the service advisor was very nice and helpful however in general the overall communication and thoroughness of the operation need to be improved still. A much better experience than all the previous ones and I believe they are sincere about improving the service level in the future. They did fix my car and I believe the work was done correctly and I was treated very fairly. More
Great people at a fantastic dealership! When my boyfriend and I entered this place, we were surprised at how this dealership made us feel very comfortable. Chris explained to us every option When my boyfriend and I entered this place, we were surprised at how this dealership made us feel very comfortable. Chris explained to us every option available, and gave us enough time to think. He found the exact car we were looking for, and showed us every detail in that car before we drove it off the lot. Keith had helped in closing the deal very smoothly. If you are looking for a new car, go to this place and ask for Chris! More
After two weeks of trying to get me financed we had to revisit the dealer 5 times and the fi inane guy tried to charge me 33% interest due to my Bankruptcy. He claimed he was a guru but managed to run my revisit the dealer 5 times and the fi inane guy tried to charge me 33% interest due to my Bankruptcy. He claimed he was a guru but managed to run my credit 6 times after telling me that the was only one bank that would finance me. After giving him back the keys I went to Ron Carter and got a 20,000 fully loaded car with 10.99 % financing. We love our Ron Carter car that is twice the vehicle at 20.00 less in payments from the car they tried to sell us. Some lessons should be learned from this. The lask of knowledge about my BK is why they are not on the trustee recommended dealer. Take note if you have a BK get ready to be jacked around at this dealership. More
Chris Butcher was a great sales member. He provided exceptional service and kept my child entertained through out the whole buying process. I can't say enough great things about him. exceptional service and kept my child entertained through out the whole buying process. I can't say enough great things about him. More
Bought two cars in two years and both times was a good experience. However, service department is horrible. Service manager is non responsive and service advisor was rude. In a word on more than one occas experience. However, service department is horrible. Service manager is non responsive and service advisor was rude. In a word on more than one occasion felt he was obviously blowing smoke and patronizing way was annoying. More
Buying a new car from this dealership was a great experience!!! I originally brought my old car (2009 VW Jetta TDI) in for it's 100,000 mile service when I started talking to the service advisor abo experience!!! I originally brought my old car (2009 VW Jetta TDI) in for it's 100,000 mile service when I started talking to the service advisor about purchasing an extended warranty. She introduced me to Keith Brown (finance manager), who spent a good amount of time explaining the different options available to me. He then introduced me to Chris (sales) who took the time to show me some new car options. After the genuine, honest and upfront information provided to me by both Keith and Chris (and believe me, I was very direct in my questions to them!), I can say that I'm now the proud owner of a 2014 VW Jetta TDI. Chris was very sweet to go on 2 test drives and listened to all my concerns about trying to make a decision about whether to purchase a new car. He also helped me come up with a list of pros and cons of purchasing a new car or keeping my old one. Not once did I ever feel pressured into making a decision. Chris and Keith are men who approach business with integrity, compassion and a genuine interest in their customers. Buy a car from this dealership! You will not regret it. More
Wonderful service by Chris and by Keith! They valued my time and was more than willing to work with me on my trade-in. I walked away feeling like I was treated fairly, professionally, and like I was a valu time and was more than willing to work with me on my trade-in. I walked away feeling like I was treated fairly, professionally, and like I was a valued customer. Grateful that Chris went the extra mile to find the vehicle that we wanted and that Keith found a way to get us the deal that we needed! Great experience... that is why I keep coming back! More
Chris Butcher helped me get a good deal on the Toyota Tundra Truck I was looking for. I liked the overall experience. I would recommend this dealership again to friends. Tundra Truck I was looking for. I liked the overall experience. I would recommend this dealership again to friends. More