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Volkswagen Clear Lake

Houston, TX

4.1
467 Reviews

15100 Gulf Freeway

Houston, TX

77034

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Showing 467 reviews

June 24, 2014

Great place to buy a car! They worked with me and with my schedule. They made sure everything was exactly what I was looking for. I would absolutely recommend them to friends/ More

by dew1803
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Medel, Todd Morgan
June 11, 2014

Awesome experience! No hassle or headache, even with my trade in. Walked out with a brand new car in a couple of hours with a big smile on my face! Definitely would recom More

by Sixpackmk3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Brown, Chris Butcher
April 14, 2014

Update to previous review I spoke with The service manager Richard and he said they were trying to improve the service department. He promised me they would get my service issu More

by Gf77007
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gloria, Richard Lodwick
April 09, 2014

Great people at a fantastic dealership! When my boyfriend and I entered this place, we were surprised at how this dealership made us feel very comfortable. Chris explained to us every option More

by daisdlf92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Brown, Chris Butcher
March 09, 2014

After two weeks of trying to get me financed we had to revisit the dealer 5 times and the fi inane guy tried to charge me 33% interest due to my Bankruptcy. He claimed he was a guru but managed to run my More

by Mackster66
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Head of finance
Mar 24, 2014 -

Volkswagen Clear Lake responded

The facts of this review are not entirely true. 33% is above the legal limit for interest rates in Texas so neither the Momentum family or any banks we use attempted to charge the above customer this. We told the customer the interest rate and it was well below 33%. No “jacking around” took place. We submitted the loan to six banks, and we gave the customer the best approval we could find based on their credit situation. It is extremely difficult to get a bank to approve something when the person trying to buy a vehicle is in the process of dismissing all of their debts through bankruptcy. We ask anyone reading this review to scroll through and see the countless other number of customers who have loved doing business with us because at the end of the day we do everything we can for every customer that comes to us.

Mar 24, 2014 -

Volkswagen Clear Lake responded

The facts of this review are not entirely true. 33% is above the legal limit for interest rates in Texas so neither the Momentum family or any banks we use attempted to charge the above customer this. We told the customer the interest rate and it was well below 33%. No “jacking around” took place. We submitted the loan to six banks, and we gave the customer the best approval we could find based on their credit situation. It is extremely difficult to get a bank to approve something when the person trying to buy a vehicle is in the process of dismissing all of their debts through bankruptcy. We ask anyone reading this review to scroll through and see the countless other number of customers who have loved doing business with us because at the end of the day we do everything we can for every customer that comes to us.

Mar 24, 2014 -

Volkswagen Clear Lake responded

The facts of this review are not entirely true. 33% is above the legal limit for interest rates in Texas so neither the Momentum family or any banks we use attempted to charge the above customer this. We told the customer the interest rate and it was well below 33%. No “jacking around” took place. We submitted the loan to six banks, and we gave the customer the best approval we could find based on their credit situation. It is extremely difficult to get a bank to approve something when the person trying to buy a vehicle is in the process of dismissing all of their debts through bankruptcy. We ask anyone reading this review to scroll through and see the countless other number of customers who have loved doing business with us because at the end of the day we do everything we can for every customer that comes to us.

March 08, 2014

Chris Butcher was a great sales member. He provided exceptional service and kept my child entertained through out the whole buying process. I can't say enough great things about him. More

by osticklin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Butcher
March 05, 2014

Bought two cars in two years and both times was a good experience. However, service department is horrible. Service manager is non responsive and service advisor was rude. In a word on more than one occas More

by Gf77007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
4
February 24, 2014

Buying a new car from this dealership was a great experience!!! I originally brought my old car (2009 VW Jetta TDI) in for it's 100,000 mile service when I started talking to the service advisor abo More

by julikinz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Brown, Chris Butcher
February 14, 2014

Wonderful service by Chris and by Keith! They valued my time and was more than willing to work with me on my trade-in. I walked away feeling like I was treated fairly, professionally, and like I was a valu More

by efeagins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Brown, Chris Butcher
February 11, 2014

Chris Butcher helped me get a good deal on the Toyota Tundra Truck I was looking for. I liked the overall experience. I would recommend this dealership again to friends. More

by AnkurJade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janine Foster, Chris Butcher
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