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Volkswagen Clear Lake

Houston, TX

4.1
450 Reviews

15100 Gulf Freeway

Houston, TX

77034

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Showing 450 reviews

June 28, 2014

Best car dealership in Texas, HANDS DOWN! I came here with a severe need for a vehicle. This dealership was very understanding of my situation, showed great empathy, and was extremely efficien More

by K_Snethen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd, Keith Brown
June 25, 2014

Great Experience We had a great experience at Clear Lake Volkswagon. It was fun and easy. We had a fantastic loan officer and salesman. We would buy there again More

by MollyBlack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Butcher
June 25, 2014

mr. james rushing Fast And accurate diagnosis Of vehicle. Parts were expensive but labor time seemed very fair. Would visit again In The future if i have any other iss More

by zerobleaux
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
charles dubois
June 24, 2014

Great place to buy a car! They worked with me and with my schedule. They made sure everything was exactly what I was looking for. I would absolutely recommend them to friends/ More

by dew1803
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Medel, Todd Morgan
June 11, 2014

Awesome experience! No hassle or headache, even with my trade in. Walked out with a brand new car in a couple of hours with a big smile on my face! Definitely would recom More

by Sixpackmk3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Brown, Chris Butcher
April 14, 2014

Update to previous review I spoke with The service manager Richard and he said they were trying to improve the service department. He promised me they would get my service issu More

by Gf77007
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gloria, Richard Lodwick
April 09, 2014

Great people at a fantastic dealership! When my boyfriend and I entered this place, we were surprised at how this dealership made us feel very comfortable. Chris explained to us every option More

by daisdlf92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Brown, Chris Butcher
March 09, 2014

After two weeks of trying to get me financed we had to revisit the dealer 5 times and the fi inane guy tried to charge me 33% interest due to my Bankruptcy. He claimed he was a guru but managed to run my More

by Mackster66
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Head of finance
Mar 24, 2014 -

Volkswagen Clear Lake responded

The facts of this review are not entirely true. 33% is above the legal limit for interest rates in Texas so neither the Momentum family or any banks we use attempted to charge the above customer this. We told the customer the interest rate and it was well below 33%. No “jacking around” took place. We submitted the loan to six banks, and we gave the customer the best approval we could find based on their credit situation. It is extremely difficult to get a bank to approve something when the person trying to buy a vehicle is in the process of dismissing all of their debts through bankruptcy. We ask anyone reading this review to scroll through and see the countless other number of customers who have loved doing business with us because at the end of the day we do everything we can for every customer that comes to us.

Mar 24, 2014 -

Volkswagen Clear Lake responded

The facts of this review are not entirely true. 33% is above the legal limit for interest rates in Texas so neither the Momentum family or any banks we use attempted to charge the above customer this. We told the customer the interest rate and it was well below 33%. No “jacking around” took place. We submitted the loan to six banks, and we gave the customer the best approval we could find based on their credit situation. It is extremely difficult to get a bank to approve something when the person trying to buy a vehicle is in the process of dismissing all of their debts through bankruptcy. We ask anyone reading this review to scroll through and see the countless other number of customers who have loved doing business with us because at the end of the day we do everything we can for every customer that comes to us.

Mar 24, 2014 -

Volkswagen Clear Lake responded

The facts of this review are not entirely true. 33% is above the legal limit for interest rates in Texas so neither the Momentum family or any banks we use attempted to charge the above customer this. We told the customer the interest rate and it was well below 33%. No “jacking around” took place. We submitted the loan to six banks, and we gave the customer the best approval we could find based on their credit situation. It is extremely difficult to get a bank to approve something when the person trying to buy a vehicle is in the process of dismissing all of their debts through bankruptcy. We ask anyone reading this review to scroll through and see the countless other number of customers who have loved doing business with us because at the end of the day we do everything we can for every customer that comes to us.

March 08, 2014

Chris Butcher was a great sales member. He provided exceptional service and kept my child entertained through out the whole buying process. I can't say enough great things about him. More

by osticklin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Butcher
March 05, 2014

Bought two cars in two years and both times was a good experience. However, service department is horrible. Service manager is non responsive and service advisor was rude. In a word on more than one occas More

by Gf77007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
4
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