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Volkswagen Clear Lake
Houston, TX
467 Reviews
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Showing 467 reviews
May 13, 2017
Quality Assurance Volkswagen owners understand the cost AND value of driving a VW. So when maintenance or repairs are necessary, quality of service and customer care b Volkswagen owners understand the cost AND value of driving a VW. So when maintenance or repairs are necessary, quality of service and customer care become paramount. Justin is not only an informed service rep, he's an understanding one. There's a lot of logistics involved in dropping a car off, getting to work, picking up kids, etc... Justin gets that and works with you to get you happily on your way with the least amount of disruption. Sincere care and concern go a long way. I had that when I bought my car from Tom Vetter, and I'm still getting it! More
by Vdub4ev
Employees Worked With
Tom Vetter, Justin Robert
May 09, 2017
Surprise! A great service department A year ago or so I had a light come on and stopped at this dealer for help. I was so disappointed With the help I received. NOT THIS TIME..thought A year ago or so I had a light come on and stopped at this dealer for help. I was so disappointed With the help I received. NOT THIS TIME..thought I made a mistake and this was not the same Place but it was.! A complete turn around from the first time. Made an appointment and came in and was helped by Justin. Polite, helpful with all my questions About the service. Timely and the waiting room was clean and neat and a pleasure to wait in. This will be my dealer of choice from here on! Thanks for the great visit,!!!! More
by Caligal2tx
Employees Worked With
Justin Robert
July 20, 2016
40,000 Service Excellence I had my 40,000 mile service this morning at Clear Lake Momentum VW. Everything was great and went as I was told it would. I made my appt with Glori I had my 40,000 mile service this morning at Clear Lake Momentum VW. Everything was great and went as I was told it would. I made my appt with Gloria last week. She gave me a rundown of the services they would perform and the approximate cost. She also told me it could take up to three hours. I brought work with me and was able to enjoy a quiet, well-lit environment to do my computer work. The dealership is very well-appointed. Service completed in two hours even with two extra items needed to be replaced and the washing of my car. Very happy and satisfied with Gloria and this dealership. More
by Jennifer Porter-Davis
Employees Worked With
Gloria in Service
March 31, 2016
Keep driving into Houston I currently own my second Volkswagen Beetle and live in Galveston. Clear Lake Volkswagen is of course the closest to my home. However, I recommend eve I currently own my second Volkswagen Beetle and live in Galveston. Clear Lake Volkswagen is of course the closest to my home. However, I recommend everyone do your self a favor and keep driving into Houston. The communication at this dealership is incredibly poor and everyone seems to have a different answer concerning service questions. My personal opinion is that this could be the result of a high turn over rate being as every time I come into the dealership for routine maintenance each service desk has a new nameplate. They unfortunately do not contact you or return calls in a timely fashion. As I said in the title - if you have life commitments (career, children, etc.) continue driving north into Houston where you can be informed correctly (first time) of the processes you may experience and most importantly just receive overall updates concerning your affairs. Throughout my experience owning a Volkswagen, I have received services from Volkswagen located off of 59 and Kirby and they exceeded my expectations. I am sitting at the dealership as I write this review and I checked the nameplates on their desk and not a single name in the service department is listed on this sites employee list. This supports my thought of poor communication and high turn over. More
by acasey
Employees Worked With
Lars
February 17, 2016
Trade in turned into a nightmare. I could have easily gone to another dealer..and I should have. I am disgusted with the leadership at this location and with VW corporate. Went in to g I could have easily gone to another dealer..and I should have. I am disgusted with the leadership at this location and with VW corporate. Went in to get my car serviced... Decided to purchase a new vehicle instead..had been a loyal customer at this location since 2003.. Traded in my vehicle but couldn't retrieve any of my items that night because the service dept was closed..and my car was on a lift. After calling numerous times to verify my items were still there.. How to transfer the title following up etc.. Was told I wouldn't have an issues getting my personal items. I returned a few weeks later.. Everything was stolen from my vehicle.. Including a firearm.. Save a few items. Basically the only thing they could tell me was they have signs up everywhere stating they aren't responsible. Apparently this dealership hires thieves..and they can get away with it because of signs. I am seriously considering returning the 2011 BMW 328i coupe... WORST experience ever. I've managed customer service for the last 15 years and have never seen anything like it. Please take your business elsewhere. More
by Claudekb
Employees Worked With
Gino fragulia, laura medel, Jon Bomberger
February 10, 2016
poor service/ unexperience "master technicians we drop the car off on a friday, for check engine light on, the service advisor did not call me back till the following thursday stating that they nee we drop the car off on a friday, for check engine light on, the service advisor did not call me back till the following thursday stating that they need to replace two sensors $419.00 and hopping that, it will fix "my problem". vehicle was running rough and the check engine light was on, for low fuel pressure.. i okay the repairs. after several days i call them to find out the status of the car and they said the vehicle still has a rough idle, the need 1 more hour check out time. i approve the check out time, after several days i call them back, they could not give any inf. of the vehicle, they gave me the run around. after many calls the finally had an answer that they need to replace all the injectors that they were shorted internally , est. around $1800.00, and hoping that would fix my problem. W T F and they call them self master certified technicians?. after i made up my mind, i declined the repairs because now i'm dealing with "mechanics not technicians, drop off car on 12/18/15 pick up 01/26/16. previous approval was 419, plus an hour check out time, when i pick up car my bill was 974 dls? really? the guy name liars said because they did extra things to it, w t f?. i been driving the car for several days with a slight rough idle, the check engine light came back on for the low fuel pressure again. so my advise to every one to find a reliable mechanic not scammers as the stealer. been trying to contact the advisor and the receptionist say "he is on a meeting" or "he is with a customer". More
by cool 1211
Employees Worked With
Lars Perrson
December 31, 2015
Personal Experience with Buying a Used Beetle Do NOT buy from these guys. They are not ethical salesman. I put a cash downpayment on a car on 10/29 at 641 pm, since it was so late...we did all the Do NOT buy from these guys. They are not ethical salesman. I put a cash downpayment on a car on 10/29 at 641 pm, since it was so late...we did all the paperwork, title, registration, loan, they took my downpayment and told me the car would be cleaned, vacuumed and full of gas by 1100 the next morning. My college age kid was home for the holidays when a lady hit her and totaled her beloved bug that she has had since 2006. Well this was the most horrible experience of our life! This was her replacement car to get her back to college. When she arrived to pick the car up at 1100 on 12/30, she was told the car was sold this am to a man. How can you buy a car on 11/29, put a cash downpayment and do all the paperwork with a delivery the next am to find that a man walked in and bought the car after the 1100 deliver time. This is how car salesmen treat single mothers. How can you sale a car on 11/30 when is was already sold on 11/29? DON'T BUY FROM HERE. You will regret it!!! RUN AWAY from these unethical and crooked business men. More
by lisatark
Employees Worked With
Janine Foster and Blake, Jon Bomberger
July 17, 2015
Wonderful service We are extremely satisfied with our 2008 Passat. Chris Butcher treated us very well. Found us the perfect vehicle for our family. Excellent service Ch We are extremely satisfied with our 2008 Passat. Chris Butcher treated us very well. Found us the perfect vehicle for our family. Excellent service Chris we will be refering friends and family to you. Thank you !!!! More
by Ang
Employees Worked With
Chris Butcher
July 13, 2015
Chris is Fabulous. Thank you. I moved from Fort Lauderdale to Santa Fe and Chris at Momentum Volkswagen of Clearlake walked me through my first lease from start to finish. He was p I moved from Fort Lauderdale to Santa Fe and Chris at Momentum Volkswagen of Clearlake walked me through my first lease from start to finish. He was patient, understanding, and flexible. I was in and out of the dealership in less than 2 hours with the perfect car for me. More
by Princess Jess
Employees Worked With
A very nice gentleman in finance. A Sagittarius with two kids. He took care of me and explained everything patiently to me. Because if him and Chris, I will be a lifetime customer.., Chris Butcher
July 11, 2015
Chris B provides "No Pressure Sales" Informed of vehicle mechanical and safety features. Professional and easy to work with. This is our 2nd VW from this dealership. Janine and Chris m Informed of vehicle mechanical and safety features. Professional and easy to work with. This is our 2nd VW from this dealership. Janine and Chris made the experience a hassle free professional experience. More
by Greene Beetle
Employees Worked With
Janine Foster, Chris Butcher
