Volkswagen Clear Lake

Buying a new VW bug. Very pleased.It was a long ordeal but the outcome was fair.Joe knew his VWs and explained every detail about my new beetle final edition. Very pleased.It was a long ordeal but the outcome was fair.Joe knew his VWs and explained every detail about my new beetle final edition. More

Good car buying experience Very pleasing and was very helpful by saleswoman Dixie who sought every moment to help customer with the purchase of the vehicle , many thanks and wil Very pleasing and was very helpful by saleswoman Dixie who sought every moment to help customer with the purchase of the vehicle , many thanks and will definitely come back for future purchases More

The people are Great, the products sold are not I had a good Service experience, only after the rude service woman passed me on to a nice gentleman who's name I don't remember. The vehicle I brought I had a good Service experience, only after the rude service woman passed me on to a nice gentleman who's name I don't remember. The vehicle I brought for service and bought this year is a poor excuse for a Volkswagen. In fact I hate it! More

Maintenance done on time Dropped my car for maintenance. Left t there all day, but shuttle driver was friendly, and pick up was smooth. Went well. Price was reasonable, I gues Dropped my car for maintenance. Left t there all day, but shuttle driver was friendly, and pick up was smooth. Went well. Price was reasonable, I guess. More

Dead Battery I drive there after getting a jump. Gloria got me in and out in 2 hours! I needed a new battery and got a car wash! I drive there after getting a jump. Gloria got me in and out in 2 hours! I needed a new battery and got a car wash! More

Dash board on my 2016 Tiguan had indicator warnings Even though I was delayed arriving at the service shop because of an accident by more than 30 minutes. They were able to examine the problem and get Even though I was delayed arriving at the service shop because of an accident by more than 30 minutes. They were able to examine the problem and get me into the schedule. The informed me about what was found causing the problem and the item was in stock, so I was back on the road that afternoon. More

What is customer service anymore? I will never I mean never buy anything, have anything serviced or go back on this lot. I bought a tiguan from this location last year. It is black w I will never I mean never buy anything, have anything serviced or go back on this lot. I bought a tiguan from this location last year. It is black with tented window, Which I paid more for because it had tinted windows. I went to have it inspected this year to get my plates renewed and it FAILED due to to dark of tint. The same tint that was on the car when I bought it and that they had inspected and PASSED. Yes you heard that right the same tint that they passed the previous year. When I went back to explain my problem to them they told me sorry nothing we can do we were bought out by a new company. Sure ok, but it is all the same people working here. The same "manager" of the service depart me. All the same. When I asked him what I was supposed to do he said and I quote" Don't know we didn't sell you the car." The car I bought at that exact location. He didn't care and didn't offer to help in anyway. So now I am out the cost to have the car retinted in the front two window and the extra I was charged when purchasing the vehicle Thank you for all the help VW of Clearlake. You just lost a customer and someone who used to rave on you for everything. More

Great customer service Excelente and it was explained what was wrong with my car in detail and what needed to be done. I was informed by email the progress that on my car a Excelente and it was explained what was wrong with my car in detail and what needed to be done. I was informed by email the progress that on my car and of any information I might have. I did call with some questions and I was given a fast response. I’m very satisfied with the service as well the staff that work with my car and administration. More

Great experience!! I bought the new 2019 Atlas here and my experience was fantastic. The sale rep. is so professional, reliable and knowledgeable. He responses very quic I bought the new 2019 Atlas here and my experience was fantastic. The sale rep. is so professional, reliable and knowledgeable. He responses very quickly and timely. Other people working there such as the sales director were also sincere. I strongly recommend this dealership. More