Volkswagen Clear Lake

Have pride in your work I've taken my car in for service 2 times for some warranty work both times the mechanic never cleaned up the engine bay finger prints oil stains hose I've taken my car in for service 2 times for some warranty work both times the mechanic never cleaned up the engine bay finger prints oil stains hose left un plugged. The service advisor seemed like she had an attitude not wanting to deal with my extended warranty More

Worst Dealership First off, this is one of the most unprofessional dealership I have ever dealt with in my entire life. From conversations using profanity to empty/fal First off, this is one of the most unprofessional dealership I have ever dealt with in my entire life. From conversations using profanity to empty/false promises, this dealership do not stand by their words. I'm surprised Momentum have not dropped this branch from their branding. This branch is defaming the Momentum name (which the other Momentum dealerships are more courtesy, friendly, knowledgeable and professional). The way this branch operates is like a mama-papa shop. The manager himself is unforgivably classless and cannot comprehend simple mathematics if his life depends on it. I will spare this dealership the little dignity it has left and not mentioned any specific names involved. Despite of reading previous bad reviews, I still attempted to give this dealership a benefit of the doubt. Going against my gut instinct, this is one of my biggest mistake. If you value your time and do not want to deal with "stereotypical" salesman tactic, please avoid this dealership. I hope corporate reads this comment and re-evaluate this dealership's current business practices. I bet this is one of the poor performing branch of Momentum. More

Quality Assurance Volkswagen owners understand the cost AND value of driving a VW. So when maintenance or repairs are necessary, quality of service and customer care b Volkswagen owners understand the cost AND value of driving a VW. So when maintenance or repairs are necessary, quality of service and customer care become paramount. Justin is not only an informed service rep, he's an understanding one. There's a lot of logistics involved in dropping a car off, getting to work, picking up kids, etc... Justin gets that and works with you to get you happily on your way with the least amount of disruption. Sincere care and concern go a long way. I had that when I bought my car from Tom Vetter, and I'm still getting it! More

Surprise! A great service department A year ago or so I had a light come on and stopped at this dealer for help. I was so disappointed With the help I received. NOT THIS TIME..thought A year ago or so I had a light come on and stopped at this dealer for help. I was so disappointed With the help I received. NOT THIS TIME..thought I made a mistake and this was not the same Place but it was.! A complete turn around from the first time. Made an appointment and came in and was helped by Justin. Polite, helpful with all my questions About the service. Timely and the waiting room was clean and neat and a pleasure to wait in. This will be my dealer of choice from here on! Thanks for the great visit,!!!! More

Trade in turned into a nightmare. I could have easily gone to another dealer..and I should have. I am disgusted with the leadership at this location and with VW corporate. Went in to g I could have easily gone to another dealer..and I should have. I am disgusted with the leadership at this location and with VW corporate. Went in to get my car serviced... Decided to purchase a new vehicle instead..had been a loyal customer at this location since 2003.. Traded in my vehicle but couldn't retrieve any of my items that night because the service dept was closed..and my car was on a lift. After calling numerous times to verify my items were still there.. How to transfer the title following up etc.. Was told I wouldn't have an issues getting my personal items. I returned a few weeks later.. Everything was stolen from my vehicle.. Including a firearm.. Save a few items. Basically the only thing they could tell me was they have signs up everywhere stating they aren't responsible. Apparently this dealership hires thieves..and they can get away with it because of signs. I am seriously considering returning the 2011 BMW 328i coupe... WORST experience ever. I've managed customer service for the last 15 years and have never seen anything like it. Please take your business elsewhere. More

poor service/ unexperience "master technicians we drop the car off on a friday, for check engine light on, the service advisor did not call me back till the following thursday stating that they nee we drop the car off on a friday, for check engine light on, the service advisor did not call me back till the following thursday stating that they need to replace two sensors $419.00 and hopping that, it will fix "my problem". vehicle was running rough and the check engine light was on, for low fuel pressure.. i okay the repairs. after several days i call them to find out the status of the car and they said the vehicle still has a rough idle, the need 1 more hour check out time. i approve the check out time, after several days i call them back, they could not give any inf. of the vehicle, they gave me the run around. after many calls the finally had an answer that they need to replace all the injectors that they were shorted internally , est. around $1800.00, and hoping that would fix my problem. W T F and they call them self master certified technicians?. after i made up my mind, i declined the repairs because now i'm dealing with "mechanics not technicians, drop off car on 12/18/15 pick up 01/26/16. previous approval was 419, plus an hour check out time, when i pick up car my bill was 974 dls? really? the guy name liars said because they did extra things to it, w t f?. i been driving the car for several days with a slight rough idle, the check engine light came back on for the low fuel pressure again. so my advise to every one to find a reliable mechanic not scammers as the stealer. been trying to contact the advisor and the receptionist say "he is on a meeting" or "he is with a customer". More