Volkswagen Clear Lake

Dash board on my 2016 Tiguan had indicator warnings Even though I was delayed arriving at the service shop because of an accident by more than 30 minutes. They were able to examine the problem and get Even though I was delayed arriving at the service shop because of an accident by more than 30 minutes. They were able to examine the problem and get me into the schedule. The informed me about what was found causing the problem and the item was in stock, so I was back on the road that afternoon. More

What is customer service anymore? I will never I mean never buy anything, have anything serviced or go back on this lot. I bought a tiguan from this location last year. It is black w I will never I mean never buy anything, have anything serviced or go back on this lot. I bought a tiguan from this location last year. It is black with tented window, Which I paid more for because it had tinted windows. I went to have it inspected this year to get my plates renewed and it FAILED due to to dark of tint. The same tint that was on the car when I bought it and that they had inspected and PASSED. Yes you heard that right the same tint that they passed the previous year. When I went back to explain my problem to them they told me sorry nothing we can do we were bought out by a new company. Sure ok, but it is all the same people working here. The same "manager" of the service depart me. All the same. When I asked him what I was supposed to do he said and I quote" Don't know we didn't sell you the car." The car I bought at that exact location. He didn't care and didn't offer to help in anyway. So now I am out the cost to have the car retinted in the front two window and the extra I was charged when purchasing the vehicle Thank you for all the help VW of Clearlake. You just lost a customer and someone who used to rave on you for everything. More

Great customer service Excelente and it was explained what was wrong with my car in detail and what needed to be done. I was informed by email the progress that on my car a Excelente and it was explained what was wrong with my car in detail and what needed to be done. I was informed by email the progress that on my car and of any information I might have. I did call with some questions and I was given a fast response. I’m very satisfied with the service as well the staff that work with my car and administration. More

Great experience!! I bought the new 2019 Atlas here and my experience was fantastic. The sale rep. is so professional, reliable and knowledgeable. He responses very quic I bought the new 2019 Atlas here and my experience was fantastic. The sale rep. is so professional, reliable and knowledgeable. He responses very quickly and timely. Other people working there such as the sales director were also sincere. I strongly recommend this dealership. More

Scam shop! Terrible experience! Worst experience I have ever had. Took the car in for a timing issue. Paid 500$ for them to say “yes. The timing is off” and that it would be $5800 to Worst experience I have ever had. Took the car in for a timing issue. Paid 500$ for them to say “yes. The timing is off” and that it would be $5800 to repair. Looking at the price list they marked THEIR OWN parts up 25% and told me I needed a entire new head when they never took anything but one timing chain cover off. They lied to me and told me they inspected the tensioner but never took the lower cover off. Just quoted me an entire new engine because they didn’t want to deal with it. Terrible customer service and a clear scam shop running under Volkswagens name. More

Dishonest Baited us in from Katy, to arrive & find out one model of car not available. Other car $1500 more than other VW dealers, plus they low balled our trad Baited us in from Katy, to arrive & find out one model of car not available. Other car $1500 more than other VW dealers, plus they low balled our trade by $7k less than other dealers. Know your cars worth VERY well before coming here. We’ll never go back. Bought an Atlas SEL premium today from McCracken VW (they were awesome! Buying another Monday) in Longview, and are so glad we are in Katy and do not have to bring our Atlas here for service. 1 Star for friendliest because the guy who appraised our car was condescending. Nelson was nice. I don’t think this was his fault. He seemed to be the middle man. I’m just not sure where the dishonesty lies in this place. More

Great experience I came to this dealership after my car was flooded from Harvey. Everyone here, including the two salesmen Chris and Keith that helped me, was friendly I came to this dealership after my car was flooded from Harvey. Everyone here, including the two salesmen Chris and Keith that helped me, was friendly and helpful. Though they were operating with limited resources due to damage they received from the store, they were all positive and worked together to help me get in a vehicle. I couldn't have asked for a better car buying experience. More

Awesome dealership These guys are awesome, all of the sales staff were super friendly and helpful, even after they knew I was working specifically with Rudy, they still These guys are awesome, all of the sales staff were super friendly and helpful, even after they knew I was working specifically with Rudy, they still all offered to help in any way possible. And Rudy got me a great deal on my new car, as well as made it simple for me to purchase my first ever brand new car. Financing was quick and easy, and last but not least, I’m loving my new GTI. More

Worst buying experience Decided to buy a car on September 13 2017 ... that was the first mistake. After haggling a little bit with my trade in and asking about price differen Decided to buy a car on September 13 2017 ... that was the first mistake. After haggling a little bit with my trade in and asking about price difference on same exact vehicle from different dealers, they kept changing numbers on the new Tiguan and their figures of everything. Mind you this same vehicle is on their site for $33, 911 while Other dealers and VW website have it for $32,544. We signed papers but did not receive our copy that night. The next day we tried to just return the vehicle as we didn't put any money down and thought they'd work with us on that...NOPE. so when we finally got our contract in hand, I noticed the base price of the vehicle is now $34,949!!!!! what the heck! So BUYER BEWARE check your papers because they are out to take as much money from you as possible....OH and did I mention the base price for the 2018 Tiguan SEL for the specific one I got was $33,955....yes alityle over a 1000 less than what they put on our contract. I'm so livid and they refuse to fix this. More