Volkswagen Clear Lake

Service department wake up! I recently visited the service department being I had a flat and needed to know if they had a specific tire brand and spec in stock. I asked this que I recently visited the service department being I had a flat and needed to know if they had a specific tire brand and spec in stock. I asked this question several times with the service advisor and she refused to answer the question and was unable to send me to parts and did not have the ability to find out. Had she just answered the question I would have but wasted 3 hours there to have a tech look at the car and approve a new tire then to be told in the end we don’t have it. As soon as the tech saw what type of car this was and what tires is needed they should have made a plan and sent me on my way. They did however say is new tire would be in next day and still could not tell me how much it would be. The service manager never chimed in as I was getting irritated because my time was wasted. That just tells me my time is not valued and he had no resolution for this situation. Knowing that the tire size was not a normal brand or spec I decided to return to the dealership whom I bought the car from three weeks prior in hopes they would have one tire in stock; big mistake. will not be returning to this service department again. Please feel free to reach out to me, I would love to speak with someone about this and will be calling Volkswagen of America. More

Service advisor Braydon Webb was great! He treated us with the utmost professionalism and courtesy. He treated us with the utmost professionalism and courtesy. More

Attended to me quickly. Very nice customer service. I thought my car was still under the manufacturer warranty for the free oil change but was disappointed to find out it wa Very nice customer service. I thought my car was still under the manufacturer warranty for the free oil change but was disappointed to find out it wasn’t. More

Excellent service, Brianna the sales associate was fantastic and that is our main reason for leasing our 2024 Tiguan. fantastic and that is our main reason for leasing our 2024 Tiguan. More

I was so happy to find what I considered a “unicorn” while looking for a car & they helped me make the buying process painless and dare I say fun! while looking for a car & they helped me make the buying process painless and dare I say fun! More

VW CL is top notch! Everyone from sales to finance did everything they could to get me into the vehicle I wanted. Great experience all around. Everyone from sales to finance did everything they could to get me into the vehicle I wanted. Great experience all around. More

Quick in and out. I thought I needed new brakes and ended up not needing them. Most dealerships would've said okay and charged me. They did not. Honest service! I thought I needed new brakes and ended up not needing them. Most dealerships would've said okay and charged me. They did not. Honest service! More

Great service! Fast & friendly. The parts were available same day! We will be back in the future. Fast & friendly. The parts were available same day! We will be back in the future. More

Understand and care for my concerns to get me a good deal according to my needs. according to my needs. More

My visit here to the used car lot this evening was terrible. Sales guy was nice, but the finance office is awful. Told them upfront this is what I want, they said ok. I get there and had several games terrible. Sales guy was nice, but the finance office is awful. Told them upfront this is what I want, they said ok. I get there and had several games played on me. Also, I caught they were putting a charge of $939 for some xx Clear coating on a used car, and $399 for VW swag bag, which is $30-$50ish, off the web. I could go into detail more, but I will save it for VW Corp, and social media. I’m not letting this go lightly. If you need a used car, go to Carvana. Much easier process and they bring the car to you, no games what so ever, very straight forward. Anyone that was charged the $939 for ceramic clear coat coating should have a 3rd party verify it, this place needs a fraud audit done on them. More