Volkswagen Clear Lake

Jennifer was the best. Best experience in a dealership. This was hands down the absolute best experience, that my husband and I both have had in a dealership. Jennifer and Brandon really listened to us and This was hands down the absolute best experience, that my husband and I both have had in a dealership. Jennifer and Brandon really listened to us and were so patient with us...like all day patient. Thank you so much! More

Bad service center. If the owner would have returned my call perhaps I might have made a different decision not to write this negative review. Sir, it only took 2 days t If the owner would have returned my call perhaps I might have made a different decision not to write this negative review. Sir, it only took 2 days to be declined from the tire and wheel plan. The rest of the 14 days was waiting on service to replace 2 tires, so get your story straight! Your team needs replacing or more training. More

Excellent service experience Brought my vehicle in for oil change & state inspection. In Service Dept. was greeted by Gloria & introduced to Service Advisor Rose, who kept me upda Brought my vehicle in for oil change & state inspection. In Service Dept. was greeted by Gloria & introduced to Service Advisor Rose, who kept me updated on status of the work until completion. Waiting areas were clean. All staff that I encountered while there, from the attendant who directed me to the correct waiting lane when I pulled into the parking lot to the cashier who processed my payment, greeted me with a friendly smile. Plus, my vehicle was washed after servicing! More

Smooth Leasing Experience Great job by Matias. The whole process went very well. From the test drive to the paperwork it all was handled smoothly. I would recommend. Great job by Matias. The whole process went very well. From the test drive to the paperwork it all was handled smoothly. I would recommend. More

the service department sucks even more then clear lake Honda and I thought they were the worst I took my 2013 vw beetle turbo s 2.o to get the recall for the computer I got home all the warning lights cam Honda and I thought they were the worst I took my 2013 vw beetle turbo s 2.o to get the recall for the computer I got home all the warning lights came on call and they said to leave it to the next day long story short this is what a vw mechanic said to me......As long as they don’t clear them, it will still be there. Make sure you tell them that a P0606 is a processor fault which means the ECU needs to be replaced. They should even be able to pull a freeze frame to see when it popped up in relation to when they did the recall. If I had to guess, I’d say that when they flashed your ECU, it fried the processor. Which happens, even to me. But they should be responsible for replacing it.my turbo is not working properly or at all the service Alejandro say that never happened to them that's is bull my car wend from 1 code to 12 codes dont take ur cat there they will most it up and my car was running fine before it there we got a lease there for a tiguan wend its done we are donewhit them More

Car repair I took my car in for service after the engine light came on. Rose got the car in quickly and later called me with the list of repairs needed and an es I took my car in for service after the engine light came on. Rose got the car in quickly and later called me with the list of repairs needed and an estimate. One part is on order, but the car is safe to drive until that finally repair is completed. More

Rose, service representative was great to work with. Work on my VW CC was completed on time and surprised me with the complimentary car wash. Shuttle service gave me the flexibility to drop my vehicle. on my VW CC was completed on time and surprised me with the complimentary car wash. Shuttle service gave me the flexibility to drop my vehicle. More

Consistent customer service treatment I have purchased multiple cars from this dealership through the years and much of that is due to the consistent treatment received in the service depa I have purchased multiple cars from this dealership through the years and much of that is due to the consistent treatment received in the service department. Always professional. More

A great experience for new car purchase The entire sales team that we dealt with was professional and kind. They tailored the sales experience to our needs and were patient throughout. I The entire sales team that we dealt with was professional and kind. They tailored the sales experience to our needs and were patient throughout. I hate buying new cars because to often the sales team are pushing and live up to the stereotype. The staff was actually the deciding factor in purchasing a VW versus an Acadia at another dealership. Elias and Mason will be my first phone call when I need another car. More

Brake Issue Excellent Service. Problem diagnosed and resolved efficiently. Great working with Gloria A. and Josh B. upon entry and exit. Time of wait was very rea Excellent Service. Problem diagnosed and resolved efficiently. Great working with Gloria A. and Josh B. upon entry and exit. Time of wait was very reasonable. Thanks. More