Volkswagen Clear Lake

Purchased a Tiguan SE from Mr. Fox. Will be buying next car from him down the road. VW Clearlake is a great place to buy. car from him down the road. VW Clearlake is a great place to buy. More

Tint replacement Martin is a great employee, he really went above and beyond to make sure I walked out a happy customer! The shuttle is a great thing as well. Martin is a great employee, he really went above and beyond to make sure I walked out a happy customer! The shuttle is a great thing as well. More

Horrible dealership avoid at all cost what a horror show this has been with this dealership. Not Nick I guess, but oh boy, where do I start. Their finance lady apparently forgot to take th what a horror show this has been with this dealership. Not Nick I guess, but oh boy, where do I start. Their finance lady apparently forgot to take the down payment the day we got the car. Then I had to go there to make payments and do some minor cosmetic repairs that they promised to do. And the loaner vehicle they gave me had a cracked windshield I immediately called them to let them know about it with a picture. And the second day that loaner car has its battery died on me TWICE. and somehow they said it's my fault? wow. who gives out a loaner car with cracked windshield and dead battery??? I do not know. they treated me like crap just because I bought a used vehicle although they made insane amount of money on the vehicle. They messed up the final invoice by putting in charges that I never signed up for. This should/will go to court if they lie and not pay my grounded lease as promised. I never signed up for their warranty called 'portfolio' and yet it showed up on my bill of sale. Why when I asked Laura she said accounting does not have any space to put in payment for grounded lease. Because I paid for my VW lease's last month payment and disposition fee in my loan payment. I never paid for any portfolio fee or any warranty whatsoever! All I have a proof that their manager Koda wrote on they will pay the fees once the deal is funded. Now I am not sure when that will happen. But it better be true! I have a loaner vehicle with dead battery and I do not know if it jump start tomorrow to be able for me to drive it there tomorrow so I can get my OWN vehicle. This is messed up. And SOMEONE must take responsibility for this and apologize. This is not acceptable. AVOID this dealership at all cost because no matter how good a sales person is if the management is not honest and have poor customer service then you are in for a horror show like I have been. Buyer be aware! More

Elias and Koda were outstanding. They answered all my questions and was able to get me approved. I never bought a showroom car. Overall great service! questions and was able to get me approved. I never bought a showroom car. Overall great service! More

Excellent from start to finish. Barry was fantastic and we would definitely deal with him again for our next vehicle. He made the process easy for us. 5 stars all around. we would definitely deal with him again for our next vehicle. He made the process easy for us. 5 stars all around. More

My car was serviced and everything I asked to be looked at was thoroughly inspected. Car was cleaned and detailed. It may be cleaner than when I bought it. Thanks Martin for your assistance and Jose for at was thoroughly inspected. Car was cleaned and detailed. It may be cleaner than when I bought it. Thanks Martin for your assistance and Jose for your work! More

Outstanding Customer Service!!! My husband had initially gone into the dealership to browse vehicles back in March 2020. Riley Craddock was his sales associate. He explained to her t My husband had initially gone into the dealership to browse vehicles back in March 2020. Riley Craddock was his sales associate. He explained to her that he was looking and pricing and wasn't ready at the moment but would be around June or July 2020. She proceeded to give him outstanding customer service even though he was browsing. Needless to say when we came back this past weekend and we sought her out. Again we initially were not intending to purchase at this time but Riley was exceptional and proceeded to answer all of our questions and went above and beyond to see if she could find the vehicle we were looking for. Everything fell into place and we found a vehicle and a deal we just could not pass up. Thank you Riley for making this a positive car buying experience. More

Everything was explained, easily understood and done correct No issues, thank you for taking the time with my car and letting me know of needed work so I can budget that in this coming year. Thanks for taking th No issues, thank you for taking the time with my car and letting me know of needed work so I can budget that in this coming year. Thanks for taking the coupon and reworking the bill, much appreciated. Kaz Vogelgesang More

Fast, clear and great deal, no hidden fees or numbers. Started everything on line so by the time we got to the dealer everything was ready. Started everything on line so by the time we got to the dealer everything was ready. More

Was a walk-in, but no problem! Courteous & professional Was a walk-in, but no problem! Courteous & professional service from service advisor, mechanic quickly serviced my vehicle. Very satisfied with exp Was a walk-in, but no problem! Courteous & professional service from service advisor, mechanic quickly serviced my vehicle. Very satisfied with experience & will definitely be back. More