Volkswagen Clear Lake

Robert and Chase seemed to anticipate my needs and led me to the exact car I wanted, which we then took for a test drive. They and Brandon (the new sales manager) did a great job of explaining the entire pro to the exact car I wanted, which we then took for a test drive. They and Brandon (the new sales manager) did a great job of explaining the entire process. More

Service was friendly, thorough and timely. Good feedback to keep me informed on findings, cost and schedule. A good over all experience with this dealer. to keep me informed on findings, cost and schedule. A good over all experience with this dealer. More

If you are looking for a new car ---> VW Clear Lake <--- is the place to be! I would like to send special thanks to Patrick Fox and Luke Lundberg at VW CL. Just ask for Patrick Fox when shopping for a n is the place to be! I would like to send special thanks to Patrick Fox and Luke Lundberg at VW CL. Just ask for Patrick Fox when shopping for a new VW, he will go out of his way to help you find exactly what you are looking for; he was able to help me find a new 2020 Tiguan SEL Premium R-Line 4 Motion, (A True Diamond in the Rough!). He didn't give up and since May 2020, he was searching for this vehicle and finally I was able to buy today! Patrick is honest, trust-able and just simply straight forward! You will not be disappointed!!! Thank you Patrick and thank you Luke along with the finance dept and everyone at VW CL staff and also the service dept., ya'll are just amazing and very helpful. I appreciate y'all 100% - YZ TTR More

I want to personally thank Francisco and Kristofer for their professional, honest and excellent customer service. You are both great assets to Volkswagen. May you continue to grow and excel within the com their professional, honest and excellent customer service. You are both great assets to Volkswagen. May you continue to grow and excel within the company. More

I'll admit that I'm addicted to VWs -- I'm on my 4th one now! Although I recently moved to the NASA/Clear Lake area and just discovered the Clear Lake VW Dealership, they were there for me when I popped in now! Although I recently moved to the NASA/Clear Lake area and just discovered the Clear Lake VW Dealership, they were there for me when I popped in unannounced (with no appointment) because my "low tire pressure" light came on. The service agent was really friendly and got my car in pronto. There was no real problem, and the recommendation that I get new tires was soft sold (the agent heard me when I said I can't get them right now). Thank you, Clear Lake! More

Purchased a Tiguan SE from Mr. Fox. Will be buying next car from him down the road. VW Clearlake is a great place to buy. car from him down the road. VW Clearlake is a great place to buy. More

Tint replacement Martin is a great employee, he really went above and beyond to make sure I walked out a happy customer! The shuttle is a great thing as well. Martin is a great employee, he really went above and beyond to make sure I walked out a happy customer! The shuttle is a great thing as well. More

Horrible dealership avoid at all cost what a horror show this has been with this dealership. Not Nick I guess, but oh boy, where do I start. Their finance lady apparently forgot to take th what a horror show this has been with this dealership. Not Nick I guess, but oh boy, where do I start. Their finance lady apparently forgot to take the down payment the day we got the car. Then I had to go there to make payments and do some minor cosmetic repairs that they promised to do. And the loaner vehicle they gave me had a cracked windshield I immediately called them to let them know about it with a picture. And the second day that loaner car has its battery died on me TWICE. and somehow they said it's my fault? wow. who gives out a loaner car with cracked windshield and dead battery??? I do not know. they treated me like crap just because I bought a used vehicle although they made insane amount of money on the vehicle. They messed up the final invoice by putting in charges that I never signed up for. This should/will go to court if they lie and not pay my grounded lease as promised. I never signed up for their warranty called 'portfolio' and yet it showed up on my bill of sale. Why when I asked Laura she said accounting does not have any space to put in payment for grounded lease. Because I paid for my VW lease's last month payment and disposition fee in my loan payment. I never paid for any portfolio fee or any warranty whatsoever! All I have a proof that their manager Koda wrote on they will pay the fees once the deal is funded. Now I am not sure when that will happen. But it better be true! I have a loaner vehicle with dead battery and I do not know if it jump start tomorrow to be able for me to drive it there tomorrow so I can get my OWN vehicle. This is messed up. And SOMEONE must take responsibility for this and apologize. This is not acceptable. AVOID this dealership at all cost because no matter how good a sales person is if the management is not honest and have poor customer service then you are in for a horror show like I have been. Buyer be aware! More

Elias and Koda were outstanding. They answered all my questions and was able to get me approved. I never bought a showroom car. Overall great service! questions and was able to get me approved. I never bought a showroom car. Overall great service! More

Excellent from start to finish. Barry was fantastic and we would definitely deal with him again for our next vehicle. He made the process easy for us. 5 stars all around. we would definitely deal with him again for our next vehicle. He made the process easy for us. 5 stars all around. More