Volkswagen Clear Lake

My five stars goes to your vehicles, but the service department if any of the previous mechanics stay behind my dislike comes from the fact that I brought a car along with oil changes and filters a went department if any of the previous mechanics stay behind my dislike comes from the fact that I brought a car along with oil changes and filters a went for 50,000miles before I noticed call me stupid or something also it was until I change the engine oil an I found the oil filter collapsed dirty air filter as well, now I won't let those people near my vehicle. More

The service I had an appointment was to basically get an oil change and inspection. I thought it would be about 2 1/2hours. I got a text thanking for my service with them. I called them 4 hours later, ve oil change and inspection. I thought it would be about 2 1/2hours. I got a text thanking for my service with them. I called them 4 hours later, vehicle not ready. Then they told me I needed other work. I left the car and picked it up the next day. I felt if other work was needed I would have not waited around. The service dept. should be more knowledgeable to customers about service needs. In the past I've worked with Gloria Alaniz. Enjoyed the knowledge and customer relationship! More

Volkswagen of Clear Lake15100 Gulf Fwy, Houston, Volkswagen of Clear Lake 15100 Gulf Fwy, Houston, TX Edit your review 4.2 1,628 reviews People often mention All new atlas 22 2021 21 Volkswagen of Clear Lake 15100 Gulf Fwy, Houston, TX Edit your review 4.2 1,628 reviews People often mention All new atlas 22 2021 21 Four years ago I reviewed this dealership and gave it 5 stars .After today"s visit I feel compelled to give the dealership a one star .To get to the point, I have noticed a progressive deterioration of the customer service given to me during the last year. After longer than half an hour and multiple calls I was finally was able to to talk to someone to find out when my car would be ready..About a year ago during an oil change the oil tank was broken and I had to pay for it .I have noticed these changes since the dealership changed hands.Today when I spoke to the service department manager he ,rather than listen to my complaint started to interrogate me and and talk over me..Not what I expected from a service manager dealing with a complaint.I was not able to talk to the general manager either. The managerial style leaves a lot to be desired.Perhaps part of the problem is a high turn over of employees in that department .At this time,I will take my business elsewhere and my current car will be the first and only VW car. I regret that I sent several customers to Clear Lake VW and hope that they have a better experience than my mine. I suspect that part of the problem with this dealership is the fact there are no other VW dealerships in this part of town and therefore they don't have the motivation to provide a better service to their customers. More

The service I was provided was beyond expectation. The video of vehicle inspection was over the top. I want to thank all the people involved. video of vehicle inspection was over the top. I want to thank all the people involved. More

All staff were easy to work with and responsive to our questions and needs. questions and needs. More

I worked with Gloria Alaniz, and she was friendly, knowledgeable and kept me up to date every step of the way. I can't thank here enough for her kindness and humor. knowledgeable and kept me up to date every step of the way. I can't thank here enough for her kindness and humor. More

Service team neglects needs and takes forever to complete job. I regret leasing an Arteon from VW and highly considering terminating all services with VW to go with Audi. It took 1 full day for the team to c job. I regret leasing an Arteon from VW and highly considering terminating all services with VW to go with Audi. It took 1 full day for the team to change out a tire. And when they offered to refurbish my rims, with appointment set, the service woman (not listed) said to drop the car off at 7am to be picked up same day. Nothing was done the entire time. I did have some relatively major repairs to have done on the car and it took over a month to do. There is still a piece missing in the outside of my car that they failed to replace in November. Do NOT purchase a VW from Clear Lake if you’re expecting par customer service. More

THE TEAM THAT WORKS WITH US WAS OUTSTANDING NO PRESSURE WAS THERE ONLY TO HELPS US ACHIEVE OUR GOAL AND LISTENING TO OUR NEEDS. THIS VOLKSWAGEN DEALER WAS SUPER IN SO MANY WAYS. THANKS FOR ALL YOUR HELP. WAS THERE ONLY TO HELPS US ACHIEVE OUR GOAL AND LISTENING TO OUR NEEDS. THIS VOLKSWAGEN DEALER WAS SUPER IN SO MANY WAYS. THANKS FOR ALL YOUR HELP. LEONARD BEREAN / SAM CARRASCO THE TEAM WAS GRISSEL BASS, BRIANNA MARTINEZ, KRISTOSCR SAURDA,KARIM BOMBERGER More

This was an easy buying experience. Nelson was great in showing us all the features and explaining all the controls and describing the warranty etc.. showing us all the features and explaining all the controls and describing the warranty etc.. More

The service dept was nice enough to allow me to drop my vehicle off to them a day early because of my work schedule. They also finished working on my vehicle before my scheduled appt time and I was able to vehicle off to them a day early because of my work schedule. They also finished working on my vehicle before my scheduled appt time and I was able to have my daughter pick up the vehicle. More