Volkswagen Clear Lake

I worked with Gloria Alaniz, and she was friendly, knowledgeable and kept me up to date every step of the way. I can't thank here enough for her kindness and humor. knowledgeable and kept me up to date every step of the way. I can't thank here enough for her kindness and humor. More

Service team neglects needs and takes forever to complete job. I regret leasing an Arteon from VW and highly considering terminating all services with VW to go with Audi. It took 1 full day for the team to c job. I regret leasing an Arteon from VW and highly considering terminating all services with VW to go with Audi. It took 1 full day for the team to change out a tire. And when they offered to refurbish my rims, with appointment set, the service woman (not listed) said to drop the car off at 7am to be picked up same day. Nothing was done the entire time. I did have some relatively major repairs to have done on the car and it took over a month to do. There is still a piece missing in the outside of my car that they failed to replace in November. Do NOT purchase a VW from Clear Lake if you’re expecting par customer service. More

THE TEAM THAT WORKS WITH US WAS OUTSTANDING NO PRESSURE WAS THERE ONLY TO HELPS US ACHIEVE OUR GOAL AND LISTENING TO OUR NEEDS. THIS VOLKSWAGEN DEALER WAS SUPER IN SO MANY WAYS. THANKS FOR ALL YOUR HELP. WAS THERE ONLY TO HELPS US ACHIEVE OUR GOAL AND LISTENING TO OUR NEEDS. THIS VOLKSWAGEN DEALER WAS SUPER IN SO MANY WAYS. THANKS FOR ALL YOUR HELP. LEONARD BEREAN / SAM CARRASCO THE TEAM WAS GRISSEL BASS, BRIANNA MARTINEZ, KRISTOSCR SAURDA,KARIM BOMBERGER More

This was an easy buying experience. Nelson was great in showing us all the features and explaining all the controls and describing the warranty etc.. showing us all the features and explaining all the controls and describing the warranty etc.. More

The service dept was nice enough to allow me to drop my vehicle off to them a day early because of my work schedule. They also finished working on my vehicle before my scheduled appt time and I was able to vehicle off to them a day early because of my work schedule. They also finished working on my vehicle before my scheduled appt time and I was able to have my daughter pick up the vehicle. More

Fast and Friendly Service handled all the paperwork for the extended warranty coverage . Added a serpentine belt change as advised by mechanic. Will be back soon for a oil change. Thanks the extended warranty coverage . Added a serpentine belt change as advised by mechanic. Will be back soon for a oil change. Thanks More

Second time I buy at Clear Lake VW. The buying experience for me has been smooth and easy, VW Clear Lake will continue to be my first choice to check when Buying A new car. for me has been smooth and easy, VW Clear Lake will continue to be my first choice to check when Buying A new car. More

Everyone very professional and friendly. If anyone is looking for a new vehicle, I will highly recommend Volkswagen Clearlake! You have a customer for life!! looking for a new vehicle, I will highly recommend Volkswagen Clearlake! You have a customer for life!! More

Jay West is the most accommodating car salesman I've met. He answered questions honestly, and if he didn't know, he admitted it and offered to find the answer. His affability, his sweet smile, and his self He answered questions honestly, and if he didn't know, he admitted it and offered to find the answer. His affability, his sweet smile, and his self-effacing personality is definitely the best asset any car dealership could hope for. Jay delivered my pre-owned Tiguan to my home miles away, a service I had never received from any dealership in the past. More

The service department was very professional and friendly. My wife's vehicle was ready sooner than I expected it to be. They even offered to wash her car! friendly. My wife's vehicle was ready sooner than I expected it to be. They even offered to wash her car! More