Volkswagen Clear Lake

I am extremely happy with my experience at Volkswagen of Clear Lake. I ordered my 2022 Atlas through Agatha. I was updated throughout the time I had to wait for my car to arrive. I highly recommend dealing Clear Lake. I ordered my 2022 Atlas through Agatha. I was updated throughout the time I had to wait for my car to arrive. I highly recommend dealing with Clear Lake Volkswagen. Thank you for everything Agatha and Volkswagen of Clear Lake! More

Worst car buying experience. Lied to multiple times even after calling them out on their lies. We received calls every day about them buying our current 2020 Tiguan. We told th Lied to multiple times even after calling them out on their lies. We received calls every day about them buying our current 2020 Tiguan. We told them we were not interested and still they kept calling every day. Eventually my wife agreed to let them look at her car and give her an estimated trade in value. They kept her there for over 3 hours even after picking out a new car, which was not in stock but was said to be arriving in 10 days. We agreed on a trade in value and purchase price of the new car. I was working out of town so the finance paperwork would have to be mailed to me, which was also agreed upon. They took my information and then asked for a mailing address for the paperwork to be sent to. She had to leave prior to her getting the address for them to send the forms but was told she would receive a call in the morning with the finance information and to retrieve the mailing address. She never received a call, however my credit was ran multiple times. After not hearing anything for a couple of weeks, I called and try to find out what the issue was. I attempted to speak to the sales manager but was just passed around and given to the sales person who was working the deal. I was then told the paperwork was sent already and they would have to find out where it was. I told them that was impossible because I never provided the mailing address. This is when the first lie came. I was told my wife provided it, however she was never given the address because they never contacted her the next day for it. When I told them that, they said she gave it to the finance office. Another lie. She never went into the finance office. I informed them of their lies and explained my frustration. The salesman I spoke then said he would personally take care of it and send it out. I gave him a chance to fix it and after another week there was still no update and no paperwork was received. Then today she receives a text about her interest in trading in her car again. Basically, starting the whole process over like nothing ever happened. It is clear there is no communication within the dealership and there are not concerned with the customer. Our buying experience with her 2020 Tiguan was not great but we were willing to give them a another chance. Now after this event and the lack of customer care, I will not buy from them again and will not recommend them to anyone. More

Elias in the service department was communicative and helpful. Really nice experience here at VW Clear Lake. helpful. Really nice experience here at VW Clear Lake. More

Kyle Duhon was truly amazing with me and my fiancé. He is definitely the one. He is definitely the one. More

Outstanding customer focus. Jay West was extremely professional and did everything asked and more. Purchase was a pleasant experience. Jay West was extremely professional and did everything asked and more. Purchase was a pleasant experience. More

Fantastic dealership with great people working and educating us on our purchase/leases! Thank you guys! educating us on our purchase/leases! Thank you guys! More

absolutely amazing! purchase went very smooth. they even delivered to my home in louisiana! would recommend this place to anyone! purchase went very smooth. they even delivered to my home in louisiana! would recommend this place to anyone! More

The service department handled all of my issues and cleaned the car after. Great communication and service! cleaned the car after. Great communication and service! More

This is a shout out to Keith Muhammad. I just wanted to take a moment and thank Keith for a an outstanding job handling my family and I. We are pleased to have a Jetta! I just wanted to take a moment and thank Keith for a an outstanding job handling my family and I. We are pleased to have a Jetta! More

I am extremely happy with my experience at Volkswagen of Clear Lake. I ordered my 2022 GTI through salesman Mike Salono and manager Tommy. I was updated throughout the time I had to wait for my car to arriv Clear Lake. I ordered my 2022 GTI through salesman Mike Salono and manager Tommy. I was updated throughout the time I had to wait for my car to arrive. Mike and Tommy are very professional. Never at any point did they make me feel pressured or uncomfortable with the car buying process. I highly recommend dealing with Volkswagen and if your fortunate enough to have Mike and Tommy help you it would be a plus. Thank you for everything Mike, Tommy and Volkswagen of Clear Lake! More