Volkswagen Clear Lake

This is possibly the worst VW there is. They do not keep promises on there words and I even still have not received my 2nd key FOB when i purchased my car BRAND NEW WITH 37 MILES ON IT. And They do not keep promises on there words and I even still have not received my 2nd key FOB when i purchased my car BRAND NEW WITH 37 MILES ON IT. And it has been a whole year of me going back and forth to ask for them. At least 25-30 times I have been there to see if they have it and all they keep saying is they have it ordered and whenever I pull up to see if my keys have arrived they look at me clueless and say they do not know what I am talking about. Even after Mathew Morris helped me out, with no success as always, and gave me a copy of the "we owe" form, he cannot even keep his word with a follow up call regarding the order status of my key and it has been more than 7 days. And i recently called back regarding the order for the key and they do not know what I am talking about like bro this is a big company and the management is so unprofessional. Like bro I just want my key Mr. Morris. Like stop with all these lies and just put an order for my key bro. Like I should not be trippin this much but it is the principle behind it. Like if you say you are going to do something well then execute it okay. Just do not get mad at Elias because he ACTUALLY was helpful, but everyone else is kinda rude. But just the VW in Clear Lake all the other ones made me feel WELCOMED. AND xxxx NAH i would not recommend this LOCATION to anyone. More

Went in to buy out a lease. Owed just under 10k. Just got my my loan for 17.5k. Will definitely be taking this to vw corporate. Replaced a window and did my registration. 8k wor Owed just under 10k. Just got my my loan for 17.5k. Will definitely be taking this to vw corporate. Replaced a window and did my registration. 8k worth of work? Absolutely not. More

Excellent customer service and the service advisor and service tech was very knowledgeable. Thanks for the good customer experience. service tech was very knowledgeable. Thanks for the good customer experience. More

Incredibly rude service by Brandon & Chris in the sales. Chris is a Sales Manager. No follow up. Chris is a Sales Manager. No follow up. More

After going to another dealership and having a bad experience, VW made up for it! Very attentive salesmen, helpful, and answered all questions I had. experience, VW made up for it! Very attentive salesmen, helpful, and answered all questions I had. More

Nelson was very attentive and knowledgeable. He answered every question we had and reassured every concern. It made for a pleasant experience. He answered every question we had and reassured every concern. It made for a pleasant experience. More

The management, especially Tommy and the dealership are crooks!!! Absolutely no question about it. I am in DFW area and had remotely worked out a deal verbally on a 2022 Jetta SEL based off MSRP on Friday crooks!!! Absolutely no question about it. I am in DFW area and had remotely worked out a deal verbally on a 2022 Jetta SEL based off MSRP on Friday 4/22/22. The car was in their showroom. Tommy told me to go to Carmax and get a value on my trade in that had a minor surface damage and that they will honor the price since Carmax is their preferred dealer. I had provided several photos and repair estimate to him. I then went to Carmax and received a $25,000 appraisal value on my car. After sending the report to Tommy, he got back to me saying they will offer only $24,000. Additionally, he added about $1,000 extra above MSRP, making my (OTD) out the door $7,700. My calculation was about $5,400 based off of MSRP, military rebate, and trade. I am a military retiree and VW offers $500 discount for Active Duty, Veteran, and Retirees as I have purchased several VW cars in recent years. As a manager, Tommy did not even know the military rebates details and tried to coerce me to believe the $500 rebate was only for Active Duty. The salesperson, Jay West also appeared new and inexperienced. It took them 1.5 hours to give me the numbers breakdown. The salesperson asked me to leave the home and head down to Houston. I kept sending several texts and messages as I did not want to drive too far wasting my time and gas if they were not going to agree on the numbers. We got into an argument and I asked - what about his earlier commitment of matching Carmax offer and MSRP. I asked him why he had me go to the Carmax store? I asked him why he wasted my time and energy if he was going to play games. He had no reasonable response. I felt this dealership engages in unethical and unscrupulous business activity let alone providing good customer service. They will take advantage of customers who are not well informed or are prepared to negotiate hard. They will tell you one thing initially, give you hopes and come up with different but high numbers and try to coerce you into accepting their inflated figures. They are not transparent and moral in their business dealings. I understand the salesperson can be new and inexperienced, but a management acting like that intentionally...? Come on! If you go to the dealer website, they don’t even list their staff/management names/info as they are probably afraid people will find out who they "really" are as they are used to NOT being transparent. The owner or the CEO of the dealer needs to understand that social media and internet are more powerful than ever to get the words out. I hope they know their business practice is unethical, immoral, lacks transparency, and management is very incompetent, deceiving and have ill intents in an effort to take advantages of customers in this high demand short supply car market. Not the best outlook or good business practice for a long-term future in my opinion! I will be notifying the VW corporation as well as Texas Attorney General's office of my bad experience with this dealership. More

We've used this location for service on our VW GTI for 8 years. Always happy with the work. 8 years. Always happy with the work. More

Service staff excellent and efficient, address all the maintenance issues. Team even address a follow on minor issue with automobile, after service, quickly isolated and repaired the minor issue. Sent me maintenance issues. Team even address a follow on minor issue with automobile, after service, quickly isolated and repaired the minor issue. Sent me on my way with a excellent running auto. More

Great first time experience here. Normally we go to Katy Volkswagen but since we moved it’s too far glad to have a new dealership and service writer. Elias was great he will be my ser Normally we go to Katy Volkswagen but since we moved it’s too far glad to have a new dealership and service writer. Elias was great he will be my service writer from now on! More