Volkswagen Clear Lake

Took the car in to have a water leak fixed. First time told that the fluid needed to be changed and that would fix everything. Told that the coolant system had been under pressure for 20 minute First time told that the fluid needed to be changed and that would fix everything. Told that the coolant system had been under pressure for 20 minutes and never lost pressure. Picked up the car on Friday and returned it on Monday. Still leaking water. Told this time that the hoses and seals needed to be replaced. This cost over $1000 and the car was not fixed. Asked how the coolant system could hold pressure before and now hoses and seals required replacement. Service manager could not answer that question. Gave a lame excuse that the tech had to follow what the computer said. Next I was told that the radiator had a leak. Asked about the pressure again and was told that the replacement of the seals and hoses now allowed the leak in the radiator to be seen. VW wanted an additional $800+ to replace the radiator. I have removed the car from this dealership and will repair it myself. The lies that were told about the problem will never end. I regret that I purchased a car from this dealership. The service department is poorly run, I have seen five different service managers since I purchased this vehicle. The ability of the service department is highly suspect and I wonder if the dealership cares. More

I want to thank you for the excellent service that we received the salesperson did a great job, Thank You again to Nelson and he's crew on the trade to buy the new ATLAS SPORT, we really like it. received the salesperson did a great job, Thank You again to Nelson and he's crew on the trade to buy the new ATLAS SPORT, we really like it. More

Worst service and communication I have experienced. The service manager clearly did not know what was going on and my car did not get the service it needed. They had my car a couple of times and the se The service manager clearly did not know what was going on and my car did not get the service it needed. They had my car a couple of times and the service manager said “deal with me next time” so we did. My car came back with an alternator that needed to be replaced and the service people didn’t try to find out why in the 2 weeks they had my car. My car is only 3 years old and shouldn’t have needed 2 alternators in the past few months. What a joke! They also reported that my radio was not working because the wrong windshield had been placed in my car. Another dealership confirmed that the windshield is correct and does not contain the antenna. I would advise anybody with a VW to go elsewhere for service. There was actually a piece of trim missing from my driver’s side door when picked up and my car was nasty dirty. More

Awesome service! !!!!! Had them do an oil change and check on a wiring harness recall and they even washed the Atlas Cross Sport!!!!! !!!!! Had them do an oil change and check on a wiring harness recall and they even washed the Atlas Cross Sport!!!!! More

Not even worth a 1/2 of a star. .... Will NEVER EVER EVER EVER PURCHASE FROM HERE AGAIN. Even thinking about trading it because I don't want ANYTHING to do with this vehicle anymore .... Will NEVER EVER EVER EVER PURCHASE FROM HERE AGAIN. Even thinking about trading it because I don't want ANYTHING to do with this vehicle anymore and I'm about in tears!! I've dealt with the general manager (HARRISON) who personally said he would assist with my non stop issues....but I have yet to have them resolved.. Paid cash for this car in agreeance that the sunroof, driver side mirror and dent and paint in passenger door. It has been OVER A MONTH AND NOT ONE xxxx PERSON THERE HAS YET TO COMMUNICATE TO ME WHEN I WOULD RECEIVE MY VEHICLE BACK. I'VE CONSTANTLY HAD TO CALL THEM AND OF COURSE EVERY SINGLE PERSON I SPEAK TO HAS NO FREAKIN CLUE AS TO WHAT IS GOING ON. I'VE BEEN TOLD MORE THAN ONCE THAT THEY WOULD DELIVER MY VEHICLE AND NO ONE SHOWED! CRAPPY SERVICE! NOW A MONTH LATER I AM LEAVING WORK TO GO GET MY CAR AND HOPE LIKE xxxx THAT EVERYTHING ON IT IS FIXED. DONOT BUY HERE. THEY DO NOT COMMUNICATE OR FOLLOW UP AND HAVE VERY xxxx POOR CUSTOMER SERVICE. ITS HORRIBLE!!! More

We had a great experience, Antonio the salesperson was amazing, did a wonderful job of explaining all the car features, I would definitely recommend a friend or we would definitely consider going back if amazing, did a wonderful job of explaining all the car features, I would definitely recommend a friend or we would definitely consider going back if we need another car. More

Dishonest service dept. Terrible Service Mgr..Rude and no help with any of my concerns Accused me more or less of being a liar. His name is Jeff Robinson.Parts Dept. is great Terrible Service Mgr..Rude and no help with any of my concerns Accused me more or less of being a liar. His name is Jeff Robinson.Parts Dept. is great. More

Jay, Colton and Joel were great to work with. We got what we were looking for at the price we could work with. We got what we were looking for at the price we could work with. More

Dishonest An we owe you form mean nothing to these people from asst account to the sales team worst experience ever buying a new vehicle from asst account to the sales team worst experience ever buying a new vehicle More

Costumer service was Great. Will definitely keep scheduling my services at this location. Thank You! Will definitely keep scheduling my services at this location. Thank You! More