Volkswagen Clear Lake

I was helped by Kenny Lightfoot. Even though they did not have it right there at the dealership, he found me the exact car I wanted (even color), worked with me on a price and financ Even though they did not have it right there at the dealership, he found me the exact car I wanted (even color), worked with me on a price and financing I felt confortable with and even delivered it to my house a couple of days later when it arrived (on a rainy weekday at 7:00pm!). Awesome Customer service from Kenny. The RReason I gave 3 stars is that the car was supposed to be delivered with 9 miles on the odometer. The distance from the dealership to my house is roughly 50 miles, so rounding up, 100 miles on the odometer would have been ok. However, the car had 640 miles on the odometer and a slight scratch on the front right bumper which we realized next day as it was dark when we received the car. I think they should have disclosed that, as this was probably a demo vehicle and not a brand new one, which they did not say anything at all. More

I have enjoyed every vehicle I have purchased from VW Clear Lake. The sales people are great. The service department is okay, but has struggled with timely communication in the past. Be careful with the Clear Lake. The sales people are great. The service department is okay, but has struggled with timely communication in the past. Be careful with the finance department—they’ll slip add-ons in without warning! More

Everything was great. ..but the tire pressure light is always on now, even after refilling all the tires. ..but the tire pressure light is always on now, even after refilling all the tires. More

Everyone was friendly and easy to work with, understood our needs and delivered for us. our needs and delivered for us. More

quick service, attentive, much appreciated washing the car, excellent communication. would suggest this dealer to others. car, excellent communication. would suggest this dealer to others. More

They took care of my VW with new tires and my engine drive belt the runs so smooth now it handles great drive belt the runs so smooth now it handles great More

Juan took care of my car in such a short time notice I really appreciate their help n will recommend really appreciate their help n will recommend More

Great service, service call was fast and easy . Vehicle was ready when promised. Easy peasy. Vehicle was ready when promised. Easy peasy. More

This is a mixed bag. The sales team is a bit over aggressive but do try really hard to work with you. Sales team would get 4 stars. the reason for this is that between The sales team is a bit over aggressive but do try really hard to work with you. Sales team would get 4 stars. the reason for this is that between driving the car and buy it a few items like the floor mats were taken out so we are having to wait for them to be delivered. Nick (our sales guy was outstanding. The service department is a hot mess. They are slower then anything ive ever seen. They kept my car for 3 months and at the end of that they replaced a battery at my cost and did the 50 service. Very uncommunicative even when you take the time to go in and see them in person. Service department gets 1 star maybe 1.5 More

Service was friendly and professional, and my appointment time was honored. No issues with the service department or staff. time was honored. No issues with the service department or staff. More