Volkswagen Clear Lake

Service gotten taken care of, although getting ahold of trying to get a hold of the service department was very annoying. Had to call at 7 or 8 times just to be told I wouldn’t be able to pick up my car ti trying to get a hold of the service department was very annoying. Had to call at 7 or 8 times just to be told I wouldn’t be able to pick up my car til the next day cause my advisor had left for the day and hadn’t finished my paperwork after I was told I could pick up my car earlier in the day. Juan did stay late so I could pick up my car, very appreciative of that. More

I took my VW Beetle into VW Clear Lake on Wednesday January 18th to have some work done. There was a popping sound and my service engine light was on. They did some work to it, which I'm sure it needed January 18th to have some work done. There was a popping sound and my service engine light was on. They did some work to it, which I'm sure it needed. My invoice was $1,200 and yet my service engine light was still on. The service advisor (Moises Robles) told me the technician was new, but that he had reset the engine light and would go off shortly. The engine light is still on. Today is Wednesday February 22nd. I called about 2 weeks ago and spoke to someone (I did not get his name) about bringing the car in for the engine light and getting it inspected. The person I spoke to said "No problem, bring it in and we will inspect the car and take care of the engine light problem as well. I asked if it was okay if I waited for the car and he said that that would not be a problem. I came in yesterday, Tuesday February 21 and once again I had to speak to the service advisor (Moises) and he wanted me to leave the car so the check engine light could be looked at. I did not want to leave the car and risk having to pay more money for the same problem. I did not leave the car, instead I just left. There were other issues with the car when I picked it up the first time in January and I made a point of telling the service advisor that I would come back at a later date to have those issues resolved. Tuesdays visit was only for the engine light and inspection. I am finding it hard to believe that this dealership could not solve the issues and have the car repaired properly. I wanted to get the car repaired and trade it in for another VW. But I have decided to buy somewhere else. More

jeff hanson was great made the experience easy very informative expediated the service performed on my vehichle informative expediated the service performed on my vehichle More

BUYER BEWARE! !!! We purchased a 2013 Jeep Wrangle for my daughters first car on her 16th birthday. They said they needed to run it through inspection before we t !!! We purchased a 2013 Jeep Wrangle for my daughters first car on her 16th birthday. They said they needed to run it through inspection before we took it home. It took them 2 weeks and a lot of calls to get it back. When we picked it up and drove it 2 miles, the engine was knocking and smoking so we turned around and they told us all Jeeps do this!!! We made them take it back to the shop. They had it for almost another month!!!! Already made the first payment but haven't driven the vehicle. 2 days after being home, the power window motor went out, I was able to fix it for $100. Then the Oil Sending Unit went out (which they said they fixed while it was there), that cost me $900. I brought in the extended warranty they sold us for $2000 just to find out a lot of the engine components aren't covered. We didn't even get a paper to tell us what is covered. Then to top it all off, I looked at the paperwork and realized they added in a wheel and tire protection package that we didn't ask for (for a used car, really!!!) and they charged us $3000 for that as well. The customer service is horrible, the dealership is the worst I have ever been too. The general manager and the service manager don't care about customers, all they care about is the bottom dollar. So we got a crappy vehicle that seems to break down a lot and a warranty that's not worth the paper it is on and got stuck for another $3000 for something that we will never use in a wheel and tire protection package!!! JUST DISGUSTED ABOUT EVERYTHING TO DO WITH THIS DEALERSHIP, STAY FAR AWAY IF YOU HAVE ANY CHOICE. More

Excellent service and communication. They clearly explained my options and I did not feel pressured. They clearly explained my options and I did not feel pressured. More

Clean and friendly environment. This was a scheduled oil change with a software update on the tire pressure system. This was a scheduled oil change with a software update on the tire pressure system. More

I have purchased three vehicles from Clearlake Volkswagen, and that will be my last. Not because of the sales people or the finance people… They are great. The people who check you in and the serv Volkswagen, and that will be my last. Not because of the sales people or the finance people… They are great. The people who check you in and the service department leadership could care less about you as a customer. Previously, I was given assurances about what to expect this morning, and I was completely let down and no service recovery whatsoever was offered because of those two interactions I will never purchase a vehicle from that dealership and will take my business elsewhere. Very disappointing. More

Bait & switch - I called in ahead of time to confirm availability of a car I found online. They confirmed it and then claimed it had been sold by the time I got there 30 min later. availability of a car I found online. They confirmed it and then claimed it had been sold by the time I got there 30 min later. More

VW Clearlake employs a number of business practices that are, at best questionable, and at worst unconscionable. 1. VW Clearlake charges a $1000 fee if you use non-dealership financing. Prior to are, at best questionable, and at worst unconscionable. 1. VW Clearlake charges a $1000 fee if you use non-dealership financing. Prior to arriving at the dealership, I forwarded documentation from my credit union showing the rate the credit union offered me. The dealership could not offer a better rate. The finance manager subsequently informed me that if I chose to use my credit union’s better financing, the dealership would increase the price of the car by $1,000 to “compensate the dealership for the extra time and cost associated with difficulty securing funds from non-dealership approved financial institutions.” Buyer beware; surely one of the many other VW dealerships in the Houston area don’t follow this practice. 2. VW Clearlake charges $399 for “VIN etching” regardless of whether you request it or not. When reviewing the sales contract, I noticed a $399 fee for VIN etching. I told the finance manager that I didn’t request VIN etching and didn’t want to pay for it. Alternatively, $399 sounded like an exorbitant amount for this “service.” Finance manager could not tell me specifically what was VIN etched. He then produced a piece of paper that he represented was from Volkswagen stating that the average cost of VIN etching was $1000 and I should “appreciate the good deal the dealership was giving me.” Finance manager told me I could “take it or leave it.” Seriously, is a thief really going to stop mid-theft if he notices something is VIN etched? If it is that effective, why didn’t my insurance company offer me a discount on my insurance? If there was value in VIN etching, the manufacturer would incorporate it into their manufacturing process. 3. VW Clearlake requires buyers to sign a arbitration agreement with the dealership as a condition of sale A dealership that focuses on outstanding customer service, that sells a best in class product, should have no need to require their customers to sign an arbitration agreement. I don’t imagine the Sewell dealerships require their customers to sign arbitration agreements. I would absolutely never recommend this dealership and only purchased a car from them due to the extremely limited inventory of ID4s available. More

The guys in service were very helpful. Wait was within 15 mins of projected wait time and the work performed is outstanding. Wait was within 15 mins of projected wait time and the work performed is outstanding. More